The Balanced Scorecard

Developing the Next Generation of Perfomance Metrics

Mon 31 Aug - Tues 1 Sept 2009

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Who should attend | Learning Outcomes | Interactive learning | Fees | Venue | Accommodation | Cancellation Policy | Enquiries

Create a complete picture of your organisational health

Higher customer expectations and the need for change have increased the urgency to measure business performance more thoroughly. Many businesses and government agencies are moving beyond standard financial indicators to create and add measures centred around community and customer value, process and employee capability.

When aligned with business strategy, this next generation of performance measures together create a truly Balanced Scorecard, providing richer reporting around corporate and business unit objectives and building a complete viewof the organisation from the perspective of the customer.

Who should attend

This 2-day short course aims to impart the skills required to design, develop and implement new, more meaningful measures of business performance by aligning business strategy and operational requirements.

It will demonstrate how to align core business processes, such as attracting, supplying and servicing customers, and embed them in the Balanced Scorecard approach. In this way, measures can be more effectively cascaded through the organisation to provide meaningful information for performance monitoring and improvement.

The course will suit managers from both private and public sectors.

Learning Outcomes

The tools to tailor your own Balanced Scorecard

This interactive and practical short course begins by outlining the Balanced Scorecard approach to performance measurement and works through a logical sequence to help you analyse your own organisation and devise tailored measures based on strategic objectives.

You will walk away with:

• Frameworks to design a Balanced Scorecard that describes strategic directions.
• A Strategy Mapping Tool describing “Strategy on a Page”.
• Skills to create alignment between strategy and operations.
• Improved reporting and management practices.

You will learn how to:

• Measure the key value drivers of customer and bottom-line results.
• Measure intangibles.
• Learn how to describe and measure strategy.
• Discover how to cascade a corporate scorecard and align teams and units.
• Develop and deploy strategy-led reporting.

Interactive learning

Practical in nature, this 2-day short course aims to impart valuable skills and knowledge with immediate application. It will be highly interactive, using a variety of approaches to enable participants to apply ideas, concepts, frameworks and the experience of others to their issues.

Teaching methods will include lecture input, discussions, diagnostic examples, business simulations, case studies and group activities.

Fees

The fee for one participant is $1,250
For bookings of three people, the discounted fee is $3,187
(a reduction of 15%)
For bookings of five people, the discounted fee is $5,000
(a reduction of 20%)
The course is GST free.

Early bird discount: See brochure for details

Venue

Executive Education Unit
The University of Adelaide
Level 7, 10 Pulteney Street
Adelaide, South Australia

Accommodation

While this course is non-residential, accommodation at special rates is available at a range of nearby hotels. Please contact Amanda Bramwell for further information by phone (08) 8303 3268 or
fax (08) 8303 6140 or email.

Cancellations or Deferments

For withdrawal or deferment advice received no less than 3 weeks prior to the course start date, the full fee will be refunded. For notification received between 4 working days and 3 weeks prior to the course start date, a fee of 25% will apply. For notification received less than 4 working days prior to course start date, the full fee will be forfeited, however we will accept a suitable substitute right up to the morning of the course.

Enquiries

Amanda Bramwell