Welcome to Student Finance

Student Finance is responsible for the day-to-day management of financial matters as they relate to a student's academic life. We work closely with many areas of the University, particularly the student centres, and faculties and schools.

Our key responsibilities include:

• Student financial policies and procedures
• Overseas Student Health Cover
• Student invoicing
• Third Party invoicing
• Fee adjustments
• Managing HECS-HELP and FEE-HELP
• Commonwealth Assistance Notices

Student financials policies and procedures

Student financial policies, including the Fees and Charges Policy, are available from the University's policies website.
For the University's policies website, click here.

Overseas Student Health Cover (OSHC)

Student Finance arranges initial OSHC coverage and renewals for students via World Care Assist. Initial cover is arranged on request from the International Office prior to students commencing. Renewals are arranged on request from the Student Centre.
For OSHC student centre FAQ's, click here.

Student invoicing

All students are invoiced online through Access Adelaide. For the main semesters, the main invoice run is six to eight weeks prior to the due date to give students plenty of time to arrange their finances. Students who add or change enrolments after the initial run receive subsequent updated invoices. Due dates for each term are set around 10 to 14 days prior to census to allow time to follow up with students who have nto paid or have not provided required documentation. 

Students who do not pay or provide required documentation (HECS-HELP, FEE-HELP) by census have their enrolment for the term cancelled, in line with University policies and the Higher Education Support Act (HESA) 2003.
Information for students about HECS-HELP, FEE-HELP

International students who are in genuine financial hardship can apply to pay fees by instalment. 
Information about paying by instalments

Third Party invoices

Students who are sponsored by one of the accepted sponsors of the University do not receive a student invoice. Third Party invoices are usually prepared after the census date. As a result charges may remain on the student's account until this time. Invoicing for sponsors is not performed until after census date as we need to make sure that all enrolment changes have been finalised.

Students who are sponsored are included in a Student Group identifying their sponsor. This is critical as this information is used to prevent invoices being sent to the student. In addition, this information is used during the preparation phase of our sponsor's invoices. If you want to see if a student is in a Student Group you can look in the Student Group panel of Peoplesoft.

Fee adjustments

In some instance the University, the Faculty or School may wish to pay all or part of a student's fees.  In these instances, the Faculty or School can contact Student Finance for fee adjustment (waivers) and further information.
email: Student Finance

If you believe that the University should cover the costs of a student's fee, i.e. both the faculty and the central administration should forego their income for a particular student, then you will need to seek approval for this from your Executive Dean and from the General Manager, Student Services. If supported, Student Finance is given a copy of the approval and we would process a fee adjustment on the student's account.

Managing HECS-HELP and FEE-HELP

The HECS Reconciliation (HECS rec) is a system process that is run each time, soon after census. If Commonwealth Supported students have unpaid Student Contributions and have provided their Tax File Number, their unpaid Student Contribution for the term is deferred to the Australian Taxation Office. The HECS reconciliation is run a few days after census to allow time for payments made through our external payment methods (Bpay, POSTbillpay, BankSA) to be processed. Student Contribution payments made after the census date are not accepted and are either returned or refunded.

The FEE-HELP determination is similar. If students who have requested FEE-HELP have outstanding tuition fees, it defers these fees to the Australian Taxation Office. The rules regarding payments of fees after census date are a little more flexible than student contribution payments. Contact us for more information.
email: Student Finance

Commonwealth Assistance Notices (CANs)

A Commonwealth Assistance Notice must be issued to all Commonwealth Supported students and other students who seek HECS-HELP or FEE-HELP assistance. The CAN is generated within 28 days of the term census date. The CAN provides important information regarding the Commonwealth Support and Assistance students' receive and they have 14 days from the date of issue to advise Student Finance (in writing) if they have any issues or concerns with the information provided.

The Student Finance team

We have five staff in the Student Finance team. We work closely together and share many tasks, however we also have specific areas of expertise. If you want to talk to the "expert" about a particular topic you should start with the person identified.

Gordon Petrie (ext: 33981) - Management of Student Finance, Policy (development, interpretation, advice), Financial reporting, Remission applications, US student loans

Natalie Boffa (ext: 33488) - Commonwealth Supported student matters (includes invoice, loan approvals, Commonwealth Assistance Notices), Third Party contracts, Assessment of Pay-by-Instalment applications, Fee Review Working Party Secretariat

Meredith O'Donnell (ext: 34068) - Fee paying students matters (includes invoice, loan approvals, Commonwealth Assistance Notices), Scholarship matters, Student Refunds, Cashiering and POSTbillpay, Data integrity maintenance

Indu Jain (ext: 35098) - Overseas Student Health Cover, Cashiering, Bank reconciliations, Management of our generic email account, Data integrity maintenance, Student enquiries

Marcus Jamieson (ext: 35199) - Cashiering, Bank reconciliations, OS-HELP loans, Data integrity maintenance, Overseas Student Health Cover renewals, Student enquiries

Useful links for staff

Student finance information for students
Student finance FAQ's for students