Advice and Support for Staff

A major function of Student System Solutions is to provide advice and support to staff who use PeopleSoft Student Administration. In addition, Faculty and School System Experts provide day-to-day support to Student Administration users within their areas.

System Experts

Within each Faculty/School there are staff designated as System Experts who provide support to users of Student Systems. System Experts support users in their Area with day-to-day use of PeopleSoft.

Support Request

There are two types of support requests, those related to student data and those related to the setup/configuration of the Student System.

Setup/Configuration

Support includes:

• requesting a new query/report – please check existing queries before sending in a setup support request
• modifying student records configuration – e.g. new sessions, deposit fee setup, new campuses, etc
• modifying student financials setup – e.g. new fee charges for subject areas.

System Experts can email general support request forms to Student Systems Solutions with the exception of support requests for removal of grades, which must be signed and forwarded to Student System Solutions by fax or internal mail.

• Other useful forms

Existing Query/Reports

Before requesting a new report, check this list for detailed descriptions of the existing query/reports that are in the Student System to determine if there is already a report that meets your needs. Detailed information includes the selection criteria for running the report as well as the information (fields) in the output.

Further Enquiries

If you have any further enquiries regarding student systems support please contact Student System Solutions.