Advice and Support for Staff
A major function of Student System Solutions is to provide advice and support to staff who use PeopleSoft Campus Solutions. In addition, faculty and school System Experts provide day-to-day support to student administration users within their areas and departments.
System Experts
Within each faculty or school there are staff designated as System Experts who provide day-to-day support to users of PeopleSoft.
Support Request
There are two types of support requests, those related to student data and those related to the setup or configuration of PeopleSoft.
Setup/Configuration
Support includes:
- requesting a new query/report – please check existing queries before sending in a setup support request.
- modifying student records configuration – e.g. new sessions, deposit fee setup, new campuses, etc.
- modifying student financials setup – e.g. new fee charges for subject areas.
System Experts can email general support request forms to Student System Solutions with the exception of support requests for removal of grades, which must be signed and forwarded to Student System Solutions by fax or internal mail.
Existing Query/Reports
The list of queries that have been developed for Peoplesoft Campus Solutions is available here. Note that the queries have been renamed - so please check the list carefully. If you need advice or assistance, please contact the Student System Solutions team.
Further Enquiries
If you have any further enquiries regarding PeopleSoft support please contact Student System Solutions.
