Please direct any student enquiries to the University Contact Centre
North Terrace Campus
Level 4, Wills Building
THE UNIVERSITY OF ADELAIDE
SA 5005
AUSTRALIA

Telephone: +61 8 8303 5208
(Country and interstate callers toll free on 1800 061 459)
Facsimile: +61 8 8303 4401

Opening Hours
North Terrace
Mon, Wed, Thurs, Fri: 8:45am-5:00pm
Tues: 9:30am-5:00pm

Refunds, Remissions and Re-credits

When you don't continue with your studies

If you withdraw from a course(s) or do not successfully complete a course(s), the University may, in certain circumstances:

re-credit any associated Student Learning Entitlement (SLE)
refund any Student Contribution (SC) paid up front; and/or
remit any HECS-HELP liability.

The following table outlines common circumstances, action required and likely outcomes.

Circumstance	Student action required*	SLE re-credit(for study prior to 2012)	Refund of SC payable	HECS-HELP remission
The University is unable to provide in full the academic program offered at any time on or after the advertised starting date	None	Full re-credit of associated SLE	Full refund of all SC paid up-front by student	Full loan amount remitted
Student withdraws from a course(s) before the Census Date	None	Full re-credit of associated SLE	Full refund of any SC paid up-front by student for the course(s)	Full loan amount remitted for the course(s)
Student withdraws from a course(s) after the Census Date because of special circumstances	Apply for Special Circumstances Refund	As determined by the Manager, Student Finance	As determined by the Manager, Student Finance	As determined by the Manager, Student Finance
Student withdraws from a course(s) after the Census Date with no special circumstances	None	No re-credit given	No refund payable	No remission made

*Where no student action is indicated, refunds/adjustments will be processed automatically by the University and do not require action by the student.

Special Circumstances Refunds

As indicated in the previous table, students who withdraw from a course(s) after the Census Date due to special circumstances may apply for a Special Circumstances Refund.

Grievances about Re-credit, Refund or Remission Decisions

Students may raise grievances about re-credit, refund or remission decisions in accord with the Student Grievance Resolution Process.
[This section is compliant with HESA ss. 36-20, 36-21, 104-25(1), 104-30(1), 169-15(3) and 137-5(3).]