Please direct any student enquiries to the University Contact Centre
North Terrace Campus
Level 4, Wills Building
THE UNIVERSITY OF ADELAIDE
SA 5005
AUSTRALIA

Telephone: +61 8 8303 5208
(Country and interstate callers toll free on 1800 061 459)
Facsimile: +61 8 8303 4401

Opening Hours
North Terrace
Mon, Wed, Thurs, Fri: 8:45am-5:00pm
Tues: 9:30am-5:00pm

Refunds and Remissions

When you don't continue with your studies

If you withdraw from a course(s) or do not successfully complete a course(s), the University may, in certain circumstances:

refund tuition fees paid by domestic fee-paying students and/or
remit any FEE-HELP liability.

The following table outlines common circumstances, action required and likely outcomes.

Circumstance	Student action required*	Refund Payable	FEE-HELP remission	Due date for refund
The University is unable to provide in full the academic program offered at any time on or after the advertised starting date	None	Full refund of all fees paid	Full loan liability remitted	Within 2 weeks of the program not being provided
Student withdraws from a course(s) before the Census Date	None	Full refund less any course-specific or school-specific incidental fees	Full loan liability remitted	Within 4 weeks of student's withdrawal
Student withdraws from a course(s) after the Census Date and no special circumstances	None	No refund payable	No adjustment or remission made
Student withdraws from a course(s) after the Census Date because of special circumstances	Apply for Special Circumstances Refund	As determined by the Manager, Student Finance	As determined by the Manager, Student Finance	After decision, due within 28 days of receipt of application

*Where no student action is indicated, refunds/adjustments will be processed automatically by the University and do not require action by the student.

Special Circumstances Refunds

As indicated in the previous table, students who withdraw from a course(s) after the Census Date due to special circumstances may apply for a Special Circumstances Refund.

Credit Balance Refunds

Graduating Student

If you have a credit balance in your University account when you graduate, that credit balance will be automatically refunded by the University in full, and does not require you to apply for it to be remitted.

Continuing Student

If a continuing student has a credit balance on their University account, they may request a refund of that credit balance.

Such refunds will:

only be processed after other financial obligations to the University have been discharged, including (but not limited to) Library fines and student loans
not usually be made where the credit balance is less than AUD$50.

To apply for a refund of a credit balance, complete the Refund Request form and submit it to the Information Services, Hub Central.

Refund Payments

All refunds are made in Australian dollars. The deadline for submitting a Refund Request Form to facilitate payment of a refund in any one week is midnight Sunday of the preceding week.

Refund forms can be returned by any of the four options listed on the form.

Refunds will be payable to the student, unless the student is supported by a recognised third party sponsor and that sponsor is entitled to the refund [ESOS Act, s.28(2)].

Refunds may be transferred to another university or tertiary institution if authorised in writing by the student or, where appropriate, the student’s sponsor.

Grievances about Re-credit, Refund or Remission Decisions

Students may raise grievances about re-credit, refund or remission decisions in accord with the Student Grievance Resolution Process.