Refunds and Adjustments
When you don't continue with your studies
This table sets out the University’s policy on refunds of tuition fee deposits or tuition fees paid by international students who do not go on to successfully complete their studies.
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Circumstance |
Refund payable |
Due date for refund |
All refunds in circumstances 1-9 below will be processed automatically by the University and do not require action by the student.
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| 1 |
University is unable to provide in full the academic program offered at any time on or after the agreed starting date
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Full refund of all fees paid
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Within two weeks of the program not being provided
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| 2 |
University withdraws offer of enrolment because student unable to meet conditions associated with the enrolment (e.g. fails a preliminary program - such as the Pre-Enrolment English Program or a foundation studies or bridging program - the successful completion of which is a condition of offer to their principal program)
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Full refund of all fees paid for the principal program (Note: Refunds will not be given for fees paid for the preliminary program unless a refund for those fees is warranted on the basis of one of the other categories in this table.)
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Within two weeks of withdrawal of offer
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| 3 |
Student’s visa application is denied by the Department of Immigration and Citizenship and the student presents certified evidence of the refusal to the Student Finance Office (SFO) |
Full refund of all fees paid |
Within four weeks of receipt of evidence by the SFO |
| 4 |
Student’s visa application is delayed by circumstances beyond the student’s control and is not ready in time for the student to begin the program for which they applied; and the student presents independent documentation or evidence of the delay (this circumstance does not cover a visa delay caused by the student’s own action or inaction). |
Full refund of all fees paid |
Within four weeks of receipt of evidence by the SFO |
| 5 |
University withdraws offer of enrolment based on incorrect and/or incomplete information provided by the applicant |
Full refund of all fees paid less 10% of the annual tuition fee for the academic program for which offer was made
If total program less than 1 year: Full refund of all fees paid less 10% of total program tuition fee
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Within four weeks of withdrawal of offer |
| 6 |
Applicant decides not to enrol, after accepting Offer of Admission |
Within four weeks of University receiving written notification of decision |
| 7 |
Coursework student withdraws from all courses after enrolment but before the Census Date for the courses |
Full refund less 20% of the annual tuition for the academic program in which the student was enrolled or for which offer was made
If total program less than 1 year: Full refund less 20% of the total program tuition fee
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Within four weeks of student’s withdrawal or, where online withdrawals not available, of University receiving written notification of withdrawal |
| 8 |
Student arrives after last enrolment date for the program for which an offer was made, and University refuses enrolment |
Within four weeks of University’s decision |
| 9 |
Research postgraduate student withdraws from program after enrolment |
Full refund of whichever is lesser – either:
- the total amount of tuition fees paid less 20% of the annual tuition fee, or
- the total amount of tuition fees paid, less the amount due for the period of enrolment
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Within four weeks of student’s withdrawal |
| To obtain a special circumstances refund, as described in 10 below, the student must complete a Special Circumstances Refund application. |
| 10 |
Student withdraws after the Census Date for courses in which student enrolled, and special circumstances apply |
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| Refunds are not payable at all in the circumstances set out in 11-14 below. |
| 11 |
Student withdraws after the Census date for courses in which student enrolled, and no special circumstances apply |
No refund payable |
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| 12 |
Student visa cancelled by the Department of Immigration and Citizenship for any reason |
No refund payable |
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| 13 |
Student arrives after last enrolment date for their program, is permitted to enrol, and then withdraws, and no special circumstances apply |
No refund payable |
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| 14 |
Student fails a course or program, including a preliminary program such as Pre-Enrolment English Program or foundation studies or bridging program, and no special circumstances apply |
No refund payable |
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Please note the above refund policy does not apply to International Students studying within the English Language Centre (ELC). For more information on the ELC refund policy, see http://www.adelaide.edu.au/elc/policy/refund.html
Special Circumstances Refunds
As described in the previous section, where special circumstances result in a student being unable successfully to complete their studies, and circumstances 1-9 do not apply, the student may apply for a Special Circumstances Refund.
Refunds when student's account is in credit balance
Graduating Student
If a student has a credit balance on their University account when they graduate, that credit balance will be automatically refunded by the University in full, and does not require application by the student.
Continuing Student
If a continuing student has a credit balance on their University account, they may request a refund of that credit balance.
Such refunds will:
- only be processed after other financial obligations to the University have been discharged, including (but not limited to) Library fines and student loans
- usually be limited to AUD$6000
- not usually be made where the credit balance is less than AUD$50.
To apply for a refund of a credit balance, complete the Refund Request form and submit it to Information Services, Hub Central.
Refund Payments
All refunds are made in Australian dollars. The deadline for submitting a Refund Request Form to facilitate payment of a refund in any one week is midnight Sunday of the preceding week.
Refund forms can be returned by any of the four options listed on the form.
Refunds will be payable to the student, unless the student is supported by a recognised third party sponsor and that sponsor is entitled to the refund [ESOS Act, s.28(2)].
Refunds may be transferred to another university or tertiary institution if authorised in writing by the student or, where appropriate, the student’s sponsor.
Grievances about Refund Decisions
International students may raise grievances about refund decisions under the Student Grievance Resolution Process.
[This section is compliant with the ESOS Act 2000 (Cth), ss.27-30; the ESOS Regulations 2001 reg 3.19 and Standard 2 of the ESOS National Code.]
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