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Please direct any student enquiries to the University Contact Centre
Telephone: +61 8 8303 5208
Special Circumstances Refunds, Re-credits and Remissions
If you withdraw from, or do not successfully complete, any course after the course Census Date, you are deemed to have:
that is associated with your course.
However sometimes special circumstances, which may be for medical, personal/family, employment or program-related reasons, are the cause of the withdrawal or non-completion.
Please Note: In the event your application for Special Circumstances Refund, Re-credit or Remission is approved no refund will be provided for the Student Services and Amenities Fee. Further there is no capacity under the Higher Education Support Act 2003 for the provider to remit an SA-HELP debt incurred by a student, therefore any SA-HELP debt at the due date will also remain.
The University deems that special circumstances apply where the circumstances:
Review and Appeal
If your application is not successful and you are not satisfied with the reasons provided by the Manager, Student Finance, you may request in writing that the decision be reviewed. The request must be submitted within 28 days of the notification of the outcome of your application. The request must contain information and/or original documentation additional to that included in the initial application, and directly address the reasons provided for the Manager, Student Finance’s decision.
The review officer for these purposes is the General Manager, Student Services and Administration.
If you are not satisfied with the outcome of this review, you may lodge a grievance in accordance with the Student Grievance Resolution Process.
You may also lodge an appeal with the South Australian office of the:
Administrative Appeals Tribunal
The University of Adelaide
Last Modified 19/05/2013 University Contact Centre
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