Role and Responsibilities of Student Grievance Advisers

Role

• to provide a first point of contact to discuss a student’s grievance or potential grievance
• to explore the claims made by the student to ascertain their validity and seriousness
• to assist in clarifying the nature of the grievance, formulating the grievance and determining desired outcomes
• to explore options for action in accord with the Student Grievance Resolution Process, or outside it
• to support the student throughout the Grievance Resolution Process (the Education & Welfare Officers may also support through advocacy)
• to monitor the fairness of the grievance resolution process on behalf of the student

Responsibilities

• to listen non-judgementally to the issues raised by the student
• to provide information on application of the Student Grievance Resolution Process, including information about required timelines, confidentiality and privacy, and protecting against victimisation
• to maintain confidentiality about the grievance and not reveal identifying details of the case without the permission of the aggrieved student, except where there is a risk to the safety of any persons or where there is a legal requirement
• where the grievance process reveals information about actions or behaviour which, in the opinion of the Student Grievance Adviser, would pose a high level of risk to the University, its people or its property, refer it immediately to the Vice-President (Services & Resources)