Options for the resolution of grievances at Stages 1, 2 or 3

Every grievance is different and the nature of the grievance and any special circumstances will determine the type of resolution possible. Many forms of resolution include at least one of the following components:

• remedying an identified mistake
• an expression of regret* for an incident or mistake
• providing more detailed information on why the original decision was made or activity occurred
• revoking an initial decision
• waiving a debt or charge
• undertaking to provide professional development for staff
• changing a service, policy or process.

Where the grievance relates to behaviours, such as breaches of the Fair Treatment Policy, resolution may include:

• obtaining a statement from the person about whom the grievance was made that they will stop the behaviour related to the complaint
• obtaining a statement from the person about whom the grievance was made that they will participate in personal development, training or counselling related to the behaviour
• re-organising a student's teaching and learning arrangements, e.g. changing tutorials or using a substitute assessor.

Resolution is usually not possible where:

• the student or other aggrieved person is unable to provide sufficient evidence to support their grievance
• the resolution sought is not practicable, eg because it would involve significant, unbudgeted expenditure.

*Expressions of regret do not constitute an admission of liability for the purposes of Tort law or insurance.