Student Grievance Resolution Process

Stage 1: Informal discussion

The first stage of the grievance resolution process is to discuss the grievance with the person directly responsible as soon as possible.

Stage 2: Formal review

If not satisfied after Stage 1, the student may choose to proceed to Stage 2 and lodge a formal complaint with the supervisor of the person directly responsible for the grievance, or other appropriate person as identified by a Student Grievance Adviser.

Stage 3: Internal appeal or review

If not satisfied after Stage 2, the student may choose to proceed to Stage 3 and lodge an appeal or a request for review with the Student Grievance & Appeals Committee, through Student Policy and Appeals.  

Mediation and Brokering: Sometimes, before Stage 3 processes are formally begun, brokering or mediation may be available.

Stage 4: External appeal or review

If not satisfied after Stage 3 the student may choose to proceed to Stage 4 and lodge a grievance with an external agency.