Stage 4: External review and appeal
A student with a grievance against the University may seek external appeal or review of their grievance at any stage of the Student Grievance Resolution Process.
If the University receives notification that a grievance is the subject of formal external enquiry or legal action, the application of Stages 1-3 of the Process will be suspended until the external enquiry or action is completed.
If a student’s grievance has been dealt with under Stage 3, and the student is dissatisfied with the outcome, their only avenue for review or appeal is external. No further internal review or appeal is available.
External review or appeal may be undertaken by:
- consulting a solicitor with a view to pursuing legal remedies (fees usually involved)
-
- seeking assistance from one of the agencies listed below (free or nominal charges)
External Agencies
SA Ombudsman
Web site: www.ombudsman.sa.gov.au
For breaches of the Fair Treatment Policy which are also breaches of equal opportunity and human rights laws, e.g. the Equal Opportunity Act 1984 (SA) or the Racial Discrimination Act 1985 (Cth):
Equal Opportunity Commission of South Australia
Web site: www.eoc.sa.gov.au
Australian Human Rights Commission
Web site: www.hreoc.gov.au
For onshore international students only
Office of Training Advocate
Web site: www.trainingadvocate.sa.gov.au
Department of Industry, Innovation, Science, Research and Tertiary Education (DIISRTE)
Website: www.innovation.gov.au/InternationalEducation/Pages/default.aspx
If an international student is dissatisfied with the provider’s complaints and appeals processes, the student can contact DIISRTE by e-mail at aei@innovation.gov.au or through the ESOS helpline (02) 6240 5069. The student may send through a complaint at any point, including after he or she has exhausted the provider’s internal appeals process and the external appeals process. DIISRTE will only intervene where the provider’s appeals process was not conducted correctly or if the provider did not make the appeals process available to the student.
(source: the National Code Explanatory Guide, Part D, Standard 8: Complaints and Appeals)
For Ngee-Ann students in Singapore
Centre for Private Education's Student Services Centre
Website: www.cpe.gov.sg/for-students/cpe-student-services-centre
For domestic students only
Students with a grievance about decisions on their Student Learning Entitlement, HECS-HELP, FEE-HELP or OS-HELP debts, or Student Contribution refunds.
Administrative Appeals Tribunal
Website: www.aat.gov.au
