Stage 2: Summary of Time Frames
There are maximum time limits in which a student can proceed to Stage 2 in the Grievance Resolution Process, as set out in the following table.
| Nature of grievance | Time limit for student to proceed to Stage 2 | Time limit for Grievance Facilitator to acknowledge/make determination (time measured from receipt of grievance) |
|---|---|---|
| Grievances about an assessment result | Within 10 business days of date of notification of result | Within 3/10 business days |
| Grievance about denial of supplementary assessment | Within 10 business days of date of notification of decision about supplementary assessment application | Within 3/10 business days |
| Grievance about penalty imposed under clause 11.2(a) of Plagiarism Policy (inappropriate referencing, no previous record) | Within 10 business days of date of notification of decision/penalty | Within 5/20 business days |
| Refusal of refunds/remissions/re-credits of Commonwealth assistance – domestic students | Within 28 calendar days of the date of receipt of notification of the original decision by the Manager, Student Finance | Within 5/20 business days |
| Refusal of refund of tuition fees – domestic and international students | Within 28 calendar days of the date of receipt of notification of the original decision by the Manager, Student Finance | Within 5/20 business days |
| Unfair treatment | Within six months of experiencing the unfair treatment (noting that promptness is relevant to the ability to solve the grievance) | Acknowledge within 5 business days |
| All other grievances not listed above | Within 20 business days of the grievance first coming to the student’s attention | Within 5/20 business days |
