Grievances and Appeals

Under the Student Grievance Resolution Process, students can make a formal complaint about the delivery of any academic or administrative service offered by the University.

Grievances are initially handled within the local area responsible for the service or process about which the complaint is being made. If students remain dissatisfied with the outcome of attempts at local resolution, they may make an appeal to the Student Appeals Committee.

The University treats the complaints it receives seriously, and ensures that the processes involved are clear, prompt, confidential, and fair to all parties. The central aim is to achieve mutually acceptable resolutions based on the principles of procedural fairness.

Student Policy and Appeals staff can provide advice on the procedures used for grievances and appeals, and act as the Secretariat to the University's Student Appeals Committee, which makes
the final determinations in cases where local resolution of a complaint or grievance is unsuccessful.

Students requiring assistance or independent advocacy for a complaint or appeal against an academic, administrative or Faculty/School/Discipline decision can seek the assistance of an Education and Welfare Officer (EWO) by contacting:

Student Care
Adelaide University Union
Ground Floor, Lady Symon Building
North Terrace Campus
Ph +61 8 8313 5430
Email: studentcare@adelaide.edu.au