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Password Management

Password Manager will enable you to perform a variety of functions relating to the management of your password. Refer to the image below.

Changing your password

Password Manager

The University's Password Manager is available online anywhere at any time, providing quick access to:
  • Change your password
  • Active your account
  • Reset your forgotten password
  • Reactivate an expired password
  • Update your personal email/mobile number (used to recover your forgotten or expired password)

Did you know that your account will lock if a device or computer storing an old or incorrect password attempts to connect to our services? Before changing your password, please review the relevant guides below.

  • Change my Password
    1. Open Password Manager and log in with your username and password.
    2. Select the 'change password' option and enter your current password
    3. Enter your new password twice
    4. Remember to update saved passwords on mobile devices for email and wireless immediately
  • Set an Initial Password (Activate Account)
    1. Open Password Manager 
    2. Click on the 'Activate Account' option
    3. Enter your University ID (axxxxxxx) and click on 'activate'
    4. A code will be sent to your personal email address and/or the mobile number provided when your account was created
    5. Click on the link in the email or enter the code into the prompt box within Password Manager and select 'Check Code'
    6. Once the code has been validated, you will be prompted to enter a new password twice
    7. You will also receive an email confirmation that your account has been activated

    Note. If you are unable to Activate your Account via the above process, please refer to the 'Can't use Password Manager?' section below.

  • I Forgot my Password
    1. Open Password Manager
    2. Select the 'I have forgotten my password' option
    3. Enter your University ID (axxxxxxx) and select 'Search'
    4. A code will be sent to your personal email address and/or the mobile number provided when your account was created
    5. Click on the link in the email or enter the code into the prompt box within Password Manager and select 'Check Code'
    6. Once the code has been validated, you will be prompted to enter a new password twice
    7. You will also receive an email confirmation that your account has been activated
  • My Password has Expired
    1. Open Password Manager 
    2. Click on the 'Activate Account' option
    3. Enter your University ID (axxxxxxx) and click on 'activate'
    4. A code will be sent to your personal email address and/or mobile number set within Password Manager
    5. Click on the link in the email or enter the code into the prompt box within password Manager and select 'Check Code'
    6. Once the code has been validated, you will be prompted to enter a new password twice
    7. You will also receive an email confirmation that your account has been activated
  • Frequently asked questions

    Q. Why can't I use my University email address?

    A. If you forget your password, you will be unable to access your University email account. If you register your personal email address, you'll still be able to check this for your temporary code

    Q. Should I register both my personal email address AND mobile number?

    A. We recommend you use both your personal email address and mobile number to allow you to quickly reset your password via either contact method

    Q. What if I change my email address or mobile number?

    A. You can visit the password portal at any time to update your details. We recommend updating your details as soon as they change. If you update your details in Password Manager, the changes will apply in Staff Services Online and vice-versa.

    Q. How long is the password reset code valid for?

    A. 60 minutes. If you do not reset your password in this time, you can request another code

    Q. How do I reset my forgotten password if I haven't registered my personal email address?

    A. You will need to attend a University campus in person with photo ID. Once your password has been reset, you will be prompted to enter your personal email address and mobile number, which can be used in future to reset your password online. If you are unable to attend in person, please use the PASSWORD RESET FORM and follow the instructions at the top of the form.

Can't use Password Manager?

  • Attend a Campus in person

    North Terrace:
    • Go to Ask Adelaide on Level 3, Hub Central with your University ID card or another form of photo ID.

    Waite Campus:
    • Go to the Technology Services office in Room 120 of the Charles Hawker Building (adjacent Undergraduate Computing Suites) with your University ID card or another form of Photo ID. Alternatively you can visit Ask Adelaide in the Waite Hub (Basement, McLeod House – below Aroma Café) Tuesdays and Thursdays 10am-3pm during teaching weeks.

    Roseworthy Campus:
    • Go to the Main Building with your University ID card or another form of photo ID.
  • Unable to attend a Campus in person

    If you are unable to attend a campus in person, complete a Password Reset Form and email it to Ask Adelaide. We'll then send a temporary password that you can use to create your own personal password via Password Manager.

 

Technology Services

Call us 08 8313 3000
Int'l +61 8 8313 3000
 
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