Student Information

We are committed to supporting our students through these challenging times, and involving them in the decisions we make.

Hearing our students' voices

Throughout our response to the COVID-19 pandemic, students have played a key role in decision-making at the University, including representation on the Incident Management Task Group (IMTG) and Student Services Stream group. AUU, SRC and clubs reps join AU Sport and University staff in a fortnightly Friday forum.

You are always welcome to contact your Student Representatives.

At the end of Semester 1, students were invited to participate in a student experience survey to assess how they interacted with support services during the COVID-19 shut-down period. The survey results will be used to inform ongoing student service provision across the University.

Support services 

A range of University support services for students are now available online.

  • Writing Centre - book an online one-on-one consultation for support with your writing, from initial idea to final revision
  • Maths Learning Centre - access maths support via a MyUni discussion board or set up a Zoom consultation
  • PASS (Peer Assisted Study Sessions) - join a Zoom session and stay motivated by studying with your peers
  • Studiosity - explore online, after hours and on-demand study help 
  • University Library - connect with online services, resources and staff via the Virtual library
  • Careers - access professional career guidance, connect with industry, and local and international graduate employment opportunities

Studying on campus

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  • How do I know it is safe to come onto campus?

    We are continuing to take advice from Government and health authorities on the best way to create a safe environment for staff and students. Face-to-face classes accommodate physical distancing requirements.

    It is being made very clear to students and staff that they must not come to campus if they are unwell, and that they should practice good hygiene and follow public health guidelines at all times. There is signage about room capacity, spacing, use of shared spaces and personal hygiene.

    A new cleaning protocol includes:

    • Additional cleaning being undertaken across all campuses, including high touch areas
    • Hand sanitiser provided near entry points to buildings and classes with highly visible signage to encourage usage
    • Suitable cleaning products and hand sanitiser being made available in student gathering areas (such as student hubs) and teaching locations to allow students or staff to clean surfaces prior to use
    • Sharing of materials and apparatus is being avoided where possible and, if not, provision will be made for students to wipe down equipment before and after use.

    See students’ roles and responsibilities.

  • What do I do if I’m unwell?

    Anyone who is unwell should not come onto campus. Students staying home from a face-to-face activity because they are unwell should advise their Course Coordinator.

  • Are student services face-to-face or online?

    Ask Adelaide at North Terrace (Level 3, Hub Central) is open every day – you can check their opening hours. The Student Services Office and College Office at Roseworthy is open, and students can make enquiries in person at the Waite campus School Office.

    The Barr Smith, Waite, and Roseworthy Libraries are open Monday to Friday, 9am-5pm (closed weekends and public holidays) for University of Adelaide students and staff.

    All of our student support services are still available to help you remotely; all services can be contacted by phone or email and many offer chat and appointments via Zoom. Student support services are available both on campus and online.

    To assist with social distancing requirements on campus, we request that you access these services remotely (via phone, email or online chat) where possible.

  • Can I use the Hub, informal learning spaces, computer suites or other spaces?

    The Hub, the Library and other informal learning spaces remain open for staff and student use.

    Usage of all University spaces must comply with social distancing requirements. Please ensure that you adhere to these protocols and any additional signage or direction provided to you while on campus.

    To assist with social distancing requirements on campus, we request that you only access these spaces as necessary and limit the duration of your visit.

     

  • I am concerned that other students will not practise proper social distancing – what do I do?

    We expect students and staff to respect social distancing requirements set by SA Health and we will rely on the common sense of students and staff as responsible adults to ensure their own safety. If others do not appear to be following these guidelines it is important to remember that everyone deserves respect in every situation. If you feel your own safety or comfort is being compromised then it’s appropriate to raise your concerns respectfully, remembering that others may have a different view of the situation. You should feel free to report any safety issues or concerns using UniSafe.

  • What is UniSafe?

    UniSafe is the safety reporting system of the University of Adelaide. It is designed to enable anyone in the University community to quickly and easily report a safety issue. UniSafe can be accessed from the UA Student App. It takes just two minutes to report any safety concerns you might have, whether about COVID-19 or any safety problems you encounter at the University.

  • How many people can go in a lift at the one time?

    SafeWork SA advises lift occupants to leave enough space so they do not come in contact with each other. Give priority to those who are mobility impaired and use stairs if you are able to.

    SafeWork SA advises lift occupants to leave enough space so they do not come in contact with each other. Give priority to those who are mobility impaired and use stairs if you are able to.

    SafeWork SA advises lift occupants to leave enough space so they do not come in contact with each other. Give priority to those who are mobility impaired and use stairs if you are able to.

    SafeWork SA advises lift occupants to leave enough space so they do not come in contact with each other. Give priority to those who are mobility impaired and use stairs if you are able to.

    SafeWork SA advises lift occupants to leave enough space so they do not come in contact with each other. Give priority to those who are mobility impaired and use stairs if you are able to.

    SafeWork SA advises lift occupants to leave enough space so they do not come in contact with each other. Give priority to those who are mobility impaired and use stairs if you are able to.

    SafeWork SA advises lift occupants to leave enough space so they do not come in contact with each other. Give priority to those who are mobility impaired and use stairs if you are able to.

     

  • Do I have to share equipment in laboratory sessions? How do I know they are clean?

    Sharing of materials and apparatus is avoided where possible and, if not, provision made for students to wipe down equipment before and after use.

  • Are the food outlets and other retailers open on campus?

    All retailers are now open. Please check individual retailer websites or social media channels for up-to-date information on opening hours and their current range of services.

  • Are the on-campus prayer rooms open?

    Prayer rooms, and other facilities, are open.

  • Are Uni sport and clubs running?

    Clubs and sports face-to-face activity are operating in line with State Government guidance. Check with Adelaide University Sport and Adelaide University Union. The University’s three gyms The Fitness Hub (North Terrace, Waite and Roseworthy) are open and operating under the numbers limits set for gyms by the State Government.

  • What happens if we get a COVID-19 case on campus?

    If there is a confirmed case on campus, SA Health will contact the University and conduct contact tracing – finding who the individual has been in contact with and advising them of measures they need to take. The University will communicate with all students (and staff) to inform them of the steps we will take. We will follow SA Health’s direction with regard to closing any affected areas for sanitisation, and students will be advised. If it appears closures will extend beyond 24 hours, we will work to ensure alternative resources are available.

  • What happens if South Australia’s COVID-19 situation deteriorates and government restrictions come back?

    The University’s planning for return to campus took into account the need to scale back face-to-face quickly should such a situation arise.

  • If State Government restrictions lift on physical distancing, will the University go back to all face-to-face teaching?

    No. We have committed to delivering Remote mode teaching for students who are offshore or interstate for the remainder of this year. We will continue to consult with Government and health authorities and prioritise our students’ and staff health and wellbeing.

  • When I return to campus do I need the COVIDSafe app?

    The University encourages the use of the COVIDSafe app by all students and staff, remaining respectful of their right to choose. The COVIDSafe app will assist with contact tracing should a confirmed case be identified.

2020 Graduation Celebration Events

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  • Will there be changes to the September Graduation Ceremonies?

    The University is continuing to take advice from Government and health authorities to progress arrangements and ensure a safe environment for all involved. As a result, the September ceremonies will not be taking place on the dates that were provisionally scheduled. The change in dates has occurred due to COVID-19 and current South Australian Government advice regarding density and social distancing requirements for events and gatherings.

    Instead, we will be inviting graduates who indicated that they wanted to attend the September ceremonies to a Graduation Celebration Event on campus between the dates of Thursday 29 October to Friday 6 November, to acknowledge their achievements.

    We have also made the decision to issue all testamurs In Absentia for graduates who applied to attend the September ceremonies. In Absentia testamurs will be released separately to the Celebration Event, to ensure that there is no unnecessary delay to graduates receiving their testamur.

  • When and how will I receive my testamur?

    All graduates who applied to attend the September Graduation Ceremonies will receive their testamur In Absentia. Graduates will have the option of collecting their testamur from the University, authorising a friend/family member to collect it on their behalf, or having their testamur posted. This will not have any impact on eligibility to attend the Graduation Celebration Event.

    There is a postage charge of $15 within Australia and $60 overseas for a graduate to have their testamur posted. Payments can be made via the Online Shop.

  • Which signatures will appear on my testamur?

    The Chancellor and Vice-Chancellor in position at the time of conferral are reflected on your Testamur. If you would like to request the reissue of your testamur with the current Chancellor and Interim Vice-Chancellor’s signatures, the University will waive the cost of a replacement testamur for requests received prior to 15 December 2020.

    Please note: this only applies to graduates conferred between January 2018 and May 2020.

    In order to request a replacement testamur, you will need to complete a request form.  

    You are required to surrender your original testamur if already issued, by returning the document to Ask Adelaide or by post to: The Graduations Office, The University of Adelaide, Adelaide, South Australia, Australia 5005. 

    If you have lost your original testamur, you will need to submit an original hard copy Commonwealth of Australia Statutory Declaration, signed by a witness who fulfils a condition on Page 2 of the declaration. The declaration must state the circumstances in which the loss, destruction or damage to the original occurred.
     

  • When will the Celebration Events be held, and what does this involve

    The Celebration Events will be held in Bonython Hall between the dates of Thursday 29 October – Friday 6 November 2020.

    A number of COVID-19 safety measures will be in place to ensure the safety of those in attendance. As a result, this event will not involve graduates crossing the stage or shaking hands with the Chancellor. Due to the significantly reduced capacity of Bonython Hall under COVID-19 social distancing measures, there will be no guest seating available inside of Bonython Hall.

    However, a reduced number of guest tickets will be available for those interested in watching the live streaming of the event in another venue on North Terrace campus.  Live streaming of the celebration events will be accessible online

  • Am I eligible to attend a Celebration Event and how do I register?

    All graduates who applied to attend the September Graduation Ceremonies will be eligible to attend a Celebration Event. However, please be aware that registrations will be essential.

    Graduates will receive an email in early September inviting registrations for the Celebration Event, and registrations will close at 5.00pm on Friday 18 September [Australian Central Standard Time].  

  • What date will my Celebration Event be held?

    After registrations close, the Graduations Office will determine the final schedule of dates. Graduates will be notified by Friday 25 September of the date and time that their Celebration Event will be held.

    The schedule will be determined by the number of graduates who register to attend, so it is essential that graduates register their attendance by the registration deadline.

  • How can my friends and family watch the Celebration Event?

    The Celebration Events will be live streamed to ensure that your friends and family can still share the celebration with you. A limited number of guest tickets will be available for those interested in watching the live streaming of the event in another venue on the North Terrace campus.  Live streaming of each Graduation Celebration Event will be accessible online.

    There will be no guest seating within Bonython Hall, as the maximum capacity of the hall has been reduced to adhere to the Australian Government’s COVID-19 density requirements for events and gatherings.

  • Will I wear academic dress (graduation gown) to the Celebration Event?

    Yes, graduates will be required to wear academic dress for attendance at the Celebration Events. Graduates will be provided with the opportunity to hire academic dress when registering. Details regarding the cost will be included in the online registration.

  • Can I attend the Celebration Event if I live interstate or overseas, and will the University cover the cost for myself or my family to follow isolation requirements?

    Please be aware that travellers entering South Australia are required to adhere by the Government of South Australia’s COVID-19 travel policies. Up to date information about travel restrictions can be found on their website: https://www.covid-19.sa.gov.au/restrictions-and-responsibilities/travel-restrictions

    The University is unable to cover any costs associated with travelling to or attending the Celebration Events, including isolation requirements.

    Even if you are not able attend on the day, your name will still be announced during the Celebration Event, so you will still be able to enjoy the live stream of the event from home.

  • Can I book a professional graduation photo?

    On-campus professional photography sessions will be available for booking with GFP, the University’s preferred supplier. Photo sessions will be available upon testamur collection and throughout the Celebration Events. Information will be emailed to graduates about how to book.

  • What should I do if I feel unwell on the day of the Celebration Event?

    If you are feeling unwell on the day or in the lead up to your Celebration Event, please do not attend. If you have already paid for Academic Dress hire, please contact GFP to obtain a refund.

    Even if you do not attend on the day, your name will still be announced during the Celebration Event, so you will still be able to enjoy the live stream of the event from home.

  • What should my guest do if they feel unwell on the day of the Celebration Event?

    Guests who are feeling unwell on the day or in the lead up to the Celebration Event should not attend. They will still be able to view the live stream of the event from home.

  • Can I attend a Graduation Ceremony in 2021 instead of the Celebration Event?

    Graduates have the opportunity to attend a graduation ceremony held within 12 months of their conferral date. As such, graduates who were conferred on 31 July 2020 will have the option in Access Adelaide to change their attendance to April/May 2021 graduation ceremonies. Please be aware that changing your presentation event will result in your testamur no longer being issued in September, and that this will be issued in April/May 2021 instead. The dates and format of the ceremonies are subject to change due to COVID-19 restrictions.

    Graduates conferred prior to Semester 1 2020 are invited to attend the Graduation Celebration Event to acknowledge their achievements. If you are unable to attend on the day of the event, you are invited to enjoy the live stream of the event, as the names of all September graduates will be announced regardless of in person attendance. It will not be possible to defer your attendance to a 2021 ceremony. 

  • How long will the Graduation Celebration Event go for?

    It is anticipated that each Graduation Celebration Event will run for approximately 60-90 minutes.

  • Can I watch the Graduation Celebration Event online?

    The Graduation Celebration Events will be live streamed to ensure that your friends and family can still share the celebration with you. A recording of the event will also remain available on the University website for viewing at a later date.

Health and wellbeing

Studying under COVID-19

A woman is sitting in front of a laptop with her hands on the keyboard.

How students can get in touch

You can reach Ask Adelaide on +61 8 8313 5208 or online.

For questions about student travel (eg exchanges, study tours), contact our Study Overseas helpline on +61 8 8313 6363 (9 am to 9 pm).

Students affected by travel restrictions should call the University's dedicated helpline on +61 8 8313 2882.