Student Information

We are committed to supporting our students through these challenging times, and involving them in the decisions we make.

Hearing our students' voices

Throughout our response to the COVID-19 pandemic, students have played a key role in decision-making at the University, including representation on the Incident Management Task Group (IMTG) and Student Services Stream group. AUU, SRC and clubs reps join AU Sport and University staff in a fortnightly Friday forum.

You are always welcome to contact your Student Representatives.

At the end of Semester 1, students were invited to participate in a student experience survey to assess how they interacted with support services during the COVID-19 shut-down period. The survey results will be used to inform ongoing student service provision across the University.

Support services 

A range of University support services for students are now available online.

  • Writing Centre - book an online one-on-one consultation for support with your writing, from initial idea to final revision
  • Maths Learning Centre - access maths support via a MyUni discussion board or set up a Zoom consultation
  • PASS (Peer Assisted Study Sessions) - join a Zoom session and stay motivated by studying with your peers
  • Studiosity - explore online, after hours and on-demand study help 
  • University Library - connect with online services, resources and staff via the Virtual library
  • Careers - access professional career guidance, connect with industry, and local and international graduate employment opportunities

Health and wellbeing

  • Should I wear a face mask?

    SA Health recommends  that face masks are worn when out in public if you are unable to physically distance.

  • Should I get tested for COVID-19?

    If you develop any symptoms related to COVID-19, even if they are mild, you should get tested and self-isolate until the results of the test are known. You may not attend a University campus until test results confirm you do not have COVID-19 and you are well.

    Symptoms include:

    • fever or chills
    • cough
    • sore throat
    • runny nose
    • shortness of breath
    • loss of taste or smell.

    COVID-19 clinics and testing centres are listed on the SA Health website .

  • What should I do if I have been diagnosed with COVID-19?

    You must follow the directions of the medical authorities, including instructions about isolation. Importantly, you must not come into University.

    If you are advised by SA Health that you have tested positive to COVID-19 please advise the University by contacting


  • What information is available if I am feeling anxious?

    Student Life Counselling Support has appointments available via zoom and telephone. via phone. Call +61 8 8313 5663 or email to discuss your needs.

    General wellbeing tips and resources are available at the Wellbeing Hub and in the Wellbeing Plan.

    After hours support: If you are experiencing thoughts of self-harm, intense emotional distress or mental health issues, after-hours crisis support is available. Call 1300 167 654 or text 0488 884 197.


Studying under COVID-19


A woman is sitting in front of a laptop with her hands on the keyboard.

How students can get in touch

You can reach Ask Adelaide on +61 8 8313 5208 or online.

For questions about student travel (eg exchanges, study tours), contact our Study Overseas helpline on +61 8 8313 6363 (9 am to 9 pm).

Students affected by travel restrictions should call the University's dedicated helpline on +61 8 8313 2882.