Exams

You will find FAQs relating to examinations on this page.

Students may undertake different types of exams in 2021, including:

You should make sure you check the FAQs for the correct exam format. General exam FAQs can also be found on this page.

In-person exams

In Semester 1 a small number of examinations will be offered in person. These exams will be practical examinations which require students to demonstrate the skills they have learnt in their courses.


Online exams (non-invigilated)

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  • How will exams be conducted in MyUni?

    Online examinations will be open-resource, time-limited exams, administered through MyUni.

    Note that assessment alternatives have been put in place in some instances, to remove the need for students to sit an exam. Information on the assessment required for your course is detailed in the Course Outline and in MyUni.

  • Will the online exam be open resource?

    Yes. Non-invigilated online exams will be open-resource, time-limited exams, administered through MyUni.

    The Academic Integrity Policy applies in full to open resource exams and students should make themselves aware of what constitutes Academic Misconduct as the University can monitor engagement activity in MyUni.

  • What does an 'open resource' exam mean?

    In an open resource exam you are permitted to bring notes, texts and other resources into the exam room. In a non-invigilated online exam, that means you will be able to access course materials and other resources electronically. You will need to paraphrase your answers so that they are in your own words.

    Your exam will still be time-limited so you should think carefully about what resources you should have ready to use during the exam. You won’t have time to do extensive searches to find the answers to questions you don’t know. And the exam questions are more likely to test your ability to apply and synthesize ideas and information rather than test rote learning.

    You must do the exam on your own. If someone else helps you with the answer to a question you will be in breach of the Academic Integrity Policy and you could be found to have committed Academic Misconduct. This includes working with another student, a family member or anyone else.

  • Can I ask someone to help me during my open resource exam?

    No. You must do the exam on your own. If someone else helps you with the answer to a question you will be in breach of the Academic Integrity Policy and you could be found to have committed Academic Misconduct. This includes working with another student, a family member or anyone else.

  • Do I need an internet connection to take the exam?

    Yes. You will need to be connected to the internet to take the exam.

  • What browser should I use for my online exam?

    MyUni (Canvas) supports the current and first previous major releases of the following browsers: 

    • Chrome 84 and 85 (Recommended) 
    • Firefox 79 and 80 (Extended Releases are not supported)
    • Edge 84 and 85 

    Note: Do not use Safari

  • What device(s) do I need to take the exam?

    You will need to use a laptop or desktop computer. Mobile devices, tablets, iPads and phones are not recommended for undertaking Online Exams in MyUni. If an exam specifically requires the use of these devices, this will be communicated to you by your Course Coordinator.

  • Can I still sit my online exam if I login late?

    Yes, but you will not be provided any additional time.

  • How do I report an error in the exam questions?

    During the exam students are encouraged to call the Online Exam support line on +61 8 83133311 for assistance. The phone line will be available from 8.30am to 6.30pm [ACST/ACDT] during the published Exam periods.

    You will be able to report exam question errors through the ‘Exam Question Error’ survey in the applicable MyUni Exam course. The survey will ask for a brief description of the error that you have encountered with the exam question/s. This information will go to the Course Coordinator at the point of marking.

    We recommend you take note of any exam question errors and complete the survey after you have completed/submitted your exam.  You will have until 11.59 pm [ACST/ACDT] on the day of the exam to submit the ‘Exam Question Error’ survey.

    The Exam Question Error survey should not be used to report technical challenges. Technical challenges should be addressed through the Online Exam support line.

    If you believe there is an error in a question, answer it to the best of your ability and then complete the Exam Question Error survey after you have submitted your exam. Under no circumstances are you to take screen shots of the question as this violates the Academic Integrity Policy.

  • Can the exam error report survey be submitted multiple times?

    No. The exam question error report survey can only be completed once within each exam course. However, you can begin the survey, leave the site, and resume the survey later. Exam error reports must be submitted by 11:59 pm [ACST/ACDT] on the day of the exam.

  • What if I have an issue with my online exam? Should I contact my Course Coordinator?

    No, during the exam you are encouraged to call the Online Exam support line on +61 8 83133311 for assistance rather than your Course Coordinator. The Online Exam support line can assist with the following types of queries:

    • MyUni issues
    • Upload/Submission error
    • An error in the exam question/s
    • Unable to take the exam due to illness and/or extenuating circumstances

    The phone line will be available from 8.30am to 6.00pm [ACST/ACDT] during the published Exam periods.

  • Who do I contact if there is a technical issue during my exam?

    If you are unable to restart your device or resolve the issue then please contact the Online Exam support line on +61 8 83133311 for assistance. You may be eligible for a Replacement Examination. Accommodation has been made for technology difficulties such as technical or connectivity difficulties which impact the completion or submission of an assignment, online assessment or online exam (Section 3: Compassionate Circumstances).

  • I experienced a technical fault or connectivity issue during the exam, what should I do?

    During the exam students must call the Online Exam support line on +61 8 83133311 for assistance.

    Depending on the length of impact you may want to apply for a Replacement Examination. Please take screenshots of error messages as evidence for your application.

    Accommodation has been made for COVID-19 related circumstances e.g. technological difficulties (such as technical or connectivity difficulties which impact the completion or submission of an assignment).

  • When is the Online Exam Contact Centre available?

    The Online Exam Contact Centre will only be available during the primary and replacement exam periods. Operating hours are between 8.30 am to 6.00 pm, Australian Central Standard Time (ACST/ACDT), on +61 8 83133311.

    All other queries must be directed to Ask Adelaide on +61 8 8313 5208.

  • Does the University's Academic Integrity Policy apply to online exams?

    Yes, the University is committed to upholding the highest standard of Academic Integrity across its community and expects all students to undertake their assessments, including online exams, with integrity. The Academic Integrity Policy  applies and Course Coordinators will investigate any signs or signals that suggest a student may have breached the Policy. A breach of the Academic Integrity Policy can result in expulsion from the University.

  • How will I know my Alternative Exam Arrangements have been processed?

    If you have an Alternative Exam Arrangements (AEA) in place, this will be applied and will appear in your personal exam timetable located in MyAdelaide.

    If you are receiving additional time for your Online Exam this will also be added to your exam if it is being held online in MyUni.

  • How will I know the exam is about to end?

    You will be responsible for keeping track of time during your exam to ensure it is complete and submitted by the deadline (this is the ‘due date’ within MyUni). Before the exam commences, you should make a note of the deadline and set a timer/reminder for at least 20 minutes prior to the end.

  • Do I have to sit my exam in Adelaide or can I sit it online overseas/interstate?

    You can sit your exam interstate or overseas, you do not need to be in Adelaide. Be aware that all exams will be timetabled according to Australian Central Standard Time [ACST/ACDT] and you will need to sit the exam at the scheduled time.

  • I am currently studying outside of Australia and I believe my exam time is unreasonable due my current time zone. Do I have any options to change my exam time?

    If your current centrally scheduled exam start time falls outside of 6.00 am 9.00 pm in your local time zone, you will be eligible to apply using the Application for Replacement Examination Section 4: Extenuating Circumstances to have your exam time(s) adjusted due to Time Zone Impact. Your timetable along with your statement and supporting documents will be assessed by the Examinations and Results Office who will determine whether or not your application will be approved. Please note that applying is not a guarantee that your exam timetable will be altered.

  • My online exam has been marked ‘late’. What does this mean?

    Exams that use assignment upload allow submissions after the ‘Due Time’ has passed. Submissions after the ‘Due Time’ are automatically marked as late.  

    It is your responsibility to monitor the time of your exam and ensure that you have enough time to upload any necessary documentation prior to the ‘Due Time’. 

    100% penalty will apply, i.e. zero marks, where your exam is marked ‘late’. You may request a review of this penalty. 

    If you experience technical difficulties, please contact the Online Exams Helpline at +61 8 83133311 to seek assistance prior to the ‘Due Time’. 

  • Can I appeal the 100% late penalty applied to my online exam?

    If you incur a 100% penalty, i.e. zero marks, for late submission, you must take action to achieve marks toward your final course grade.  

    You can request a review of your late penalty by completing Section 3 Part A of the ‘Application for replacement Examination’ form.  For online exams, this form will be used to for both appealing a late penalty and requesting an alternative exam. Your application will be reviewed by the Faculty.

    Note: If your 100% late penalty is upheld, you may instead be offered an alternative exam.


Invigilated online exams

The University has implemented a pilot of supervised (invigilated) online exams to fulfil assessment integrity and accreditation requirements for a small number of courses in 2021. Invigilated online examinations reduce potential inequities that may arise in the assessment process by applying a consistent approach and access to resources for all students enrolled in the course, enabling us to protect the integrity of your grades. This will be undertaken through an online invigilation arrangement with ProctorU.

Frequently asked questions (FAQs) for invigilated online exams have been provided and will be updated as required. If you have any further questions or concerns after reading these FAQs, please contact AskAdelaide for support.

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  • What is Online invigilation and proctoring?

    'Invigilation' (or 'Proctoring') is to supervise and observe students while they are doing an examination. Online invigilation will be an online exam session that is supervised by a person via your computer’s webcam, microphone and/or specialist software.

  • What is ProctorU?

    ProctorU are an online invigilation service that provides secure proctoring services for academic institutions and professional organisations around the world. When you take an invigilated online exam, you will be monitored by an online proctor (known in Australia as an invigilator) from ProctorU.

  • Will ProctorU be used for all exams?

    No, ProctorU will not be used for all exams. The majority of exams will be delivered as non-invigilated online exams, though a small number will be held in person in Semester 1 2021.

    Courses with exams involving ProctorU are listed on this page under Which courses will have invigilated online exams? and detailed communications about specific processes will be undertaken through the teaching period.

  • Which courses will have invigilated online exams?

    The following courses will include invigilated online exams in Semester 1 2021.

    These courses were selected by Faculties to meet specific program accreditation requirements with relevant industry bodies, and/or address specific concerns raised by students about academic integrity within the assessment being delivered. The assessment design within these courses allows invigilated online exams to be piloted in Semester 1.

    Course code Course Title
    COMP SCI 1102 Object Oriented Programming 
    COMP SCI 1102UAC Object Oriented Programming
    ENG 1002 Programming (Matlab and C)
    ENG 1002UAC Programming (MATLAB & C/Excel)
    ENG 1003 Programming (Matlab and Excel)
    ENG 1003UAC Programming (MATLAB & C/Excel)
    MATHS 1009 Intro to Financial Maths I 
    MATHS 1009UAC Intro to Financial Mathematics
    MATHS 1011 Mathematics IA
    MATHS 1011UAC Mathematics IA
    MATHS 1012 Mathematics IB (S1 2021)
    MATHS 1012UAC Mathematics IB (S1 2021)
    MATHS 2106 Differential Equations for Engineers  II
    MATHS 7027 Mathematical Foundations of Data Science
    ACCTING 7020 Intermediate Financial Reporting
    CORPFIN 6013 Wealth Management in Asia
    CORPFIN 7005 Principles of Finance
    CORPFIN 7005UAC Principles of Finance
    DENT 1005AHO Dental Science and Practice I Part 1
    DENT 2005AHO Dental Science and Practice II Part 1
    DENT 3005AHO Dental Science and Practice III Part 1
    DENT 4004AHO Dental Science and Practice IV Part 1
    MEDIC ST 1000A First Year MBBS Examination Part 1
    MEDIC ST 2000A Second Year MBBS Examination Part 1
    MEDIC ST 3000A Third Year MBBS Examination Part 1
  • How does ProctorU work?

    The University of Adelaide will be using the Live+ and Review+ services provided by ProctorU for different exams. Both services enable you to engage with a proctor through video and chat at the beginning of your exam. Proctors will invigilate the exam by recording the screen, keyboard, webcam, audio and system activity.

    Students using the Live+ service will continue to have access to the proctor through the duration of the exam, as well as being monitored by video software.

    The Review+ service is similar to start the exam, but the proctor is not available throughout your exam. Both the computer screen and room are monitored through video, and reviewed by ProctorU staff at the conclusion of the exam.

  • How will integrity and fairness be ensured for all students taking invigilated online exams?

    ProctorU will be used for invigilated online exams in Semester 1 to minimise any variations in exam conditions. As with all assessment, these exams will be subject to the University’s Academic Integrity policy.

  • What am I allowed and not allowed to do during my exam?

    Actions and behaviours that will be flagged during an exam:

    1. Talking aloud: Talking or whispering aloud during the exam is not permitted.
    2. Being out of camera view: Your face, chin to forehead, needs to be in the camera view at all times.
    3. Anyone entering your testing area: You may not have anyone else in your testing location with you.
    4. Anyone talking to you while you’re in your testing area: Additional noises, including other people talking to you, while you’re in your exam are not allowed.
    5. Looking off-screen: If you aren’t allowed any materials, your eyes should stay on the screen at all times while testing.
    6. Using materials that are not allowed: You’re only allowed the permitted materials allowed by your Course Coordinator.
    7. Taking pictures or screenshots of the exam: Taking pictures while in your exam, including screenshots, is not permitted. If you’re on a Mac, your proctor will turn off the ability to use your keyboard screenshot hotkeys.
    8. Copying and pasting any elements of the exam: In most cases, our system will not allow you to copy and paste any content from your exam. Regardless of whether you can or cannot perform this function, our system will capture all events of copy and paste that occur.
    9. Using a virtual machine: Virtual machines can be detected through the pre-exam system check, and are not permitted.
    10. Using a second monitor: You are only allowed to use one monitor attached to one computer during your exam.

    These actions will be explained to you at the commencement of the exam when you have to agree to the exam rules

  • Who will determine if academic misconduct has occurred?

    The University of Adelaide. ProctorU will provide a report of incidents that occurred during the examination session to the University, but does not make any misconduct allegations. The incident report provided to the University will assist in the determination of whether there has been potential academic integrity breach. Only appropriate University staff, such as your Course Coordinator, will decide whether to initiate academic integrity proceedings.

  • Why has ProctorU been selected for invigilated online exams?

    The University of Adelaide considered a number of approaches and proctoring services before selecting ProctorU. The selection of ProctorU was based on their expertise, capabilities and reputation. This selection was undertaken through an extensively detailed tender process informed by questions and feedback from students and staff. ProctorU specialises in online proctoring (invigilation) with over 1000 higher education providers globally, including a significant number of universities in Australia who use ProctorU to supervise online examinations.

  • What type of information will be collected by ProctorU?

    When you register with ProctorU a range of personal information will be collected such as your name, email and phone contact to verify your identity. You will also be asked to provide identification which will be recorded by ProctorU. When you undertake the exam, you will have audio and video contact with a live proctor. The proctor will have remote access to your screen and webcam, and identify your computer’s IP address. Recordings via your webcam and screen will be captured during the exam to ensure academic integrity.

  • Will the proctor have any form of access to my computer or my personal files?

    The role of the proctor is simply to ensure students take the exam in a supervised setting – ensuring that students do not undertake any activity that is not related to taking the exam. To perform this role, the proctor will have access to view your entire computer screen.

    If you are experiencing technical difficulties, the proctor may need to take control of the mouse and keyboard (similar to what happens in a remote support call) to assist you. If this occurs, you will be asked to provide permission to the proctor first, and you will be able to see what they are doing on your screen. You can terminate their control at any time.

    Students’ rights are protected through the contractual arrangement between the University of Adelaide and ProctorU. There is no rootkit (software that provides continued privileged access to a computer while actively hiding its presence) or keylogger (software that tracks or logs the keystrokes on a computer) or similar installed.

    Proctors have the ability to view the screen and utilize the mouse and keyboard as if they were sitting next to you. Once the exam starts, your proctor will monitor everything on the computer screen, but can no longer utilise your mouse and keyboard. During the exam session, a chat box is running on your computer and you can see what permissions the proctor currently has at any time. The entire chat session log is saved, including a permanent record of what actions the proctor took while accessing your computer.

  • How will my privacy be protected?

    It is important that you have confidence that your privacy is safeguarded. Thorough legal, cybersecurity, privacy and capability analysis was carried out before the University entered into an arrangement with ProctorU.

    The University values the privacy of all students and takes cybersecurity very seriously. Student privacy and the use of data is very important, and several layers of protection are in place.

    1. The University of Adelaide retains control over the retention and deletion of all identifiable student data collected during the examination process and can request the deletion of data at any time.
    2. All student identity authentication data is deleted within one week unless there are any issues with the identity match or the University of Adelaide needs to retain the data in relation to an academic integrity matter.
    3. The University of Adelaide requires that data collected during the examination process is deleted after 12 months, which is the same data retention period as for traditional, on-campus exams, with the exemption of data that the University of Adelaide may need to retain in relation to disputes or that is retained to ensure compliance with applicable laws.
    4. The privacy of data provided by the University of Adelaide students as part of the invigilated online exam process is governed by the contract between ProctorU and the University of Adelaide, which is administered under Australian law.
    5. Under the agreement, the information and recordings are the property of the University of Adelaide and ProctorU act only as a service provider. ProctorU does not own the data, the University of Adelaide does.
    6. ProctorU does not sell or otherwise monetise any data from students who sit invigilated online exams using their software, does not market to students nor allow any of their downstream service providers to do so.
    7. In relation to any personal information ProctorU collects (including any of its contractors or subcontractors) under the Agreement (including after termination or expiry), ProctorU must (and must ensure its staff, contractors and subcontractors) comply with the policies provided by the University of Adelaide.
    8. In the event that ProctorU declares bankruptcy, merges with or is acquired by another business the examination data, which is owned by the University and in the custody of ProctorU, would then be in the custody of the new business. However, the University retains ownership and control over the retention and deletion of all identifiable data and can request the deletion of data at any time.

    More details about ProctorU’s privacy and security can be found on the Privacy Policy page.

  • Can I go onto campus to sit my exam?

    Students should not go onto campus for their invigilated online exams. Library and study spaces will be too busy and noisy and students will need a quiet uninterrupted space for their exam. If you do attempt to sit your online invigilated exam in a space that contains other people, ProctorU will ask you to move to a place where other people are not present.

    If you do not have the right equipment or internet to sit your exam, please consult your family and friends to see if you can borrow a computer, or sit your exam at a friend or family member’s home to utilise their internet/equipment. 

  • I don’t feel comfortable with the thought of somebody being able to see my personal space. What can I do?

    If you don't feel comfortable with the proctor viewing the room you are sitting in, the following options are available to you:

    1. Select a neutral space in which to do the exam and also have the webcam face a blank wall behind you.
    2. Sit the exam at the home of a friend or family member with a better internet connection.
    3. Sit the exam in a location that meets the criteria of a quiet place where you will not be disturbed and other people will not come into the webcam view. The campus is not recommended.
  • What if I have a concern about the proctor during my exam?

    The University has reviewed ProctorU processes for the recruitment, training, and monitoring of its proctors, to ensure they meet the University’s high standards and quality assurance. During examinations, proctors are overseen by a manager to ensure that they deliver a positive experience. If you have an issue with a proctor, please report the incident to the Exam Helpline.

  • Can I take a toilet break during my Invigilated Online Exam?

    As with an in-person supervised exam, we recommend that you have eaten, have access to water and have gone to the bathroom before you start your invigilated online exam. If you want to temporarily leave your exam space for a toilet break, please notify the exam proctor before you leave. As leaving the exam space does break the continuity of the exam session and we request you limit these breaks. As in in-person exams, no additional working time is provided for toilet breaks.

  • Can I use scratch paper to write on, or refer to books, during the exam?

    Your Course Coordinator will determine what materials (ie: books, notes, websites, programs, calculators, scratch paper, etc) are allowed for your exam. These details will be available prior to the exam, via your MyUni course.

  • I'm concerned the ProctorU software will mistake my nervous or thinking behaviours for cheating. Will I be accused of misconduct?

    No. ProctorU do not make accusations of cheating. Proctors will report incidents that appear to be unusual. They are trained to notice suspicious behaviour, such as consistently looking down as if you are trying to see something under your desk. If you're looking around while you are thinking and it does not appear to be suspicious, it is unlikely the behaviour would be flagged. Even if your behaviour is flagged, only your Course Coordinator can decide if your activity is sufficient to justify an Academic Integrity investigation.

  • Are there opportunities for replacement or deferred Invigilated Online Exams?

    Standard University policy applies for replacement and/or deferred examinations to all Invigilated Online Exams. Visit the Replacement Examinations and Additional Assessment (R/AA) website for details.

  • How do I access my Invigilated Online Exam?

    Your exam is located in MyUni, and you will have access to the exam course before the exam date. Your exam course will contain both the link to the exam and the ProctorU browser extension you must install to sit your exam.

  • What are the minimum technical requirements required to sit an Invigilated Online Exam?

    Please refer to ProctorU’s Technical Requirements page at https://www.proctoru.com/proctoru-live-resource-center.

    You will need to download the ProctorU browser extension.

    If you do not have the right equipment or internet to sit your exam, please consult your family and friends to see if you can borrow a computer, or sit your exam at a friend or family member’s home to utilise their internet/equipment. 

  • Can I do a practice exam to see what it’s like before my real online invigilated exam?

    Yes. You will have an opportunity to log into a practice exam and go through all the relevant steps before the day of your exam. This is strongly recommended by students in other universities who have used ProctorU. It gives you a chance to test your computer setup and have confidence everything will work for your exam. Instructions on how to access your practice exam will be provided during the teaching period

  • What information do I need to provide to verify my identity during my exam?

    Before you can start your exam, ProctorU will require access to your computer’s camera and microphone. You will also need to share your screen with your individual proctor, and you will need to share your photo ID on camera. Your University student ID card will be the easiest form of identification but an Australian government-issued photo ID (driver’s license, passport, military ID) or a passport from any country is also acceptable to verify your identity. This image is captured in conjunction with biometric facial recognition software to authenticate your identity. Some exams may require you to perform a biometric keystroke measurement.

  • I am undertaking my studies from another country and don’t have a student ID card. What should I use?

    If you do not have a University of Adelaide Student ID, a government-issued photo ID with your photograph and name on it. For example, overseas students who have never picked up their University Student ID should use their passport.

  • I am worried that my internet connection is not stable enough to sit the Invigilated Online Exam.

    If you are worried that your internet connection will prevent you from completing your online exam using ProctorU, the following options are available to you:

    1. Sit the exam at the home of a friend or family member with a better internet connection.
    2. Use the personal hotspot on your phone to create a wifi connection.
    3. Sit the exam in a location that meets the criteria of a quiet place where you will not be disturbed and other people will not come into the webcam view. The campus is not recommended.
  • What do I do if I need technical support to help me set up ProctorU?

    Please test your computer in advance at https://test-it-out.proctoru.com/

  • What online support will there be during my ProctorU exam?

    During your exam, you will be able to click the “chat” button to interact with a proctor. If you’re having technical problems, you can then access an online technical support team to assist.

  • Will I have to disable firewalls and anti-virus software?

    You will not be required to disable any firewall or antivirus software to undertake an invigilated online exam. You will need to grant permission for ProctorU to install a browser extension, but this will not disable any firewall or antivirus software.

  • I use multiple monitors and an external keyboard with my laptop, can I use these during my Invigilated Online Exam?

    ProctorU does not support the use of multiple monitors during an invigilated online exam. You must disconnect your additional monitor(s). If you are using a PC you can press the Windows Key and the P Key at the same time then select PC Screen Only or unplug the additional monitor(s). If you are using a Mac you must unplug the additional monitor(s).

    An external keyboard is suitable and causes no problems.

  • Can I use my personal hotspot to take my Invigilated Online Exam?

    Yes, provided that your hotspot allows a stable internet connection.

  • What happens if I lose internet connection during my ProctorU exam?

    If you are disconnected from the exam, you will be contacted by phone and email in an attempt to reconnect you to the exam. To ensure that you can be contacted by phone, you will need to have the accurate phone number attached to your student record. The easiest and fastest way for current students to change their contact details with the University is through Access Adelaide, under 'Personal Menu'.

    When your connection returns, you can go back into the exam to continue. If you have lost a significant amount of time, you can contact ProctorU 24/7 support, or your live proctor (if available), to request having the lost time added to your exam duration. If you are unable to reconnect to the exam, the exam will be terminated and an incident will be reported to the examinations team.

    If the technical issues have impacted your exam performance, you can apply for a replacement exam via the Replacement Examinations and Additional Assessment (R/AA) process.

  • What happens if I have technical problems that prevent me from completing the exam?

    If your computer passes the ProctorU tests at https://test-it-out.proctoru.com/ it is unlikely that you will encounter issues that will affect your ability to undertake your online exam. In the event that you do encounter difficulties, support resources are available from ProctorU, by chat, email, phone and remote computer support.

    If you are disconnected from the proctor, you will be contacted by phone and email in an attempt to reconnect you to the exam. If you are unable to reconnect to the exam, the exam will be terminated and an incident will be reported to the Exam Helpline.

    In the unlikely event that there is a technical problem that cannot be resolved during the exam, such as a loss of internet connectivity, you can apply for a replacement exam via the Replacement Examinations and Additional Assessment (R/AA) process. Please provide evidence such as a screenshot to support your application. You should also ask for an email (or transcript of any online chat) documenting any technical advice provided to support your request for a replacement exam.


General exam FAQs