International students

A number of our students travel from around the world to study with us. We are committed to supporting them to successfully engage with their studies, in the face of the challenges posed by COVID-19.

International students

State Government's Support Package

The State Government has announced a new $13.8 million support package  designed to support international students currently residing in South Australia and facing financial hardship. This includes $10 million to support pathway and international students at South Australia’s public universities. At the University of Adelaide the funding will be distributed through the existing Student Support Package and will allow us to support even more students in need. International students studying on a Pre-Enrolment English Program (PEP) or on a pathway course at University of Adelaide College, who are in hardship, will now be eligible to apply for assistance under the University’s Student Support Package. Applications will be open from 9 am on Wednesday 3 June. Further information is available here.

SBS have created a resource called Coronavirus in your language. News and information about COVID-19 has been translated into 63 languages. 

Read emails to students   READ international student FAQs   Visit International Student Hub

A woman is sitting in front of a laptop with her hands on the keyboard.

How students can get in touch

You can reach Ask Adelaide on +61 8 8313 5208 or online.

For questions about student travel (eg exchanges, study tours), contact our Study Overseas helpline on +61 8 8313 6363 (9 am to 9 pm).

Students affected by travel restrictions should call the University's dedicated helpline on +61 8 8313 2882 (or +861087833298 if in China for the cost of a local Beijing call).

Australian superannuation

Changes to temporary visa holder arrangements

Rental properties

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  • What are the Government measures for residential tenancies and how do they apply to me?

    Government measures for residential tenancies include a short term, temporary moratorium on evictions; temporary amendments to leases; the reduction or waiver of rental payment for impacted tenants and the ability for tenants to terminate leases and/or seek mediation or conciliation on the grounds of financial distress. Landlords and tenants not significantly affected by coronavirus are expected to honour their lease and rental agreements.

    Students are encouraged to contact the University’s Accommodation Service to seek assistance with any accommodation related issues: Phone: +61 8 8313 5220, Email: accommodation@adelaide.edu.auWeChat: uoaaccommodation

Visa information for international students

For students affected by travel restrictions

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  • Will my qualification be recognised by the Chinese Government if I study online?

    The Chinese Service Center for Scholarly Exchange (CSCSE) has indicated that they will recognise qualifications where students are required to complete part of their study online due to disruptions caused by COVID-19. 

    Students should keep records of communications from the University about modified arrangements so CSCSE can verify that disruptions are related to COVID-19.
    Further information from CSCSE.
     

  • I am concerned about the quality of education I will receive if I study remotely. What should I do?

    We understand you have chosen to study at our University in person for a reason, and the University of Adelaide is committed to delivering the high-quality education our students expect. 

    We are offering learning resources that you can access at your current location so you can begin preparation work for your study. These will then be complemented by intensive face-to-face offerings when you are able to attend campus in person. This will ensure your learning is not disadvantaged, and is not the same as undertaking study fully online.

    Your transcript and degree parchment will also reflect that your course is ‘in person’ and will not have any reference to the portion that was accessed remotely.

    Please call us on the helpline on +61 8 8313 2882 (or +861087833298 if in China for the cost of a local Beijing call) if you’d like to discuss what options are available to you.

  • What if I can't catch up when I attend campus in person?

    We are dedicated to ensuring that you have the best possible chance of succeeding academically. We will be offering a number of intensive face-to-face sessions, including tutorials. As with any student, your lecturers will be available to give you assistance if you need it. 

  • I am worried about arriving late and not knowing anyone. What can I do?

    We know starting study in a new place can be daunting. We are planning welcome events, hosted activities, and programs to connect you with your classmates to help you settle in when you get here. If you begin preparation work for your study from your current location, you will also likely be able to get to know your classmates through interactive study platforms before you arrive. We are dedicated to ensuring you have support and the best possible chance to succeed.

  • The travel restrictions mean I won't be able to attend my graduation ceremony. What should I do?

    All major student events have now been cancelled, including graduation ceremonies. Graduates who had applied to attend the April/May 2020 graduation ceremonies have been given the opportunity to defer their attendance to the September graduation ceremonies, or receive their testamur In Absentia in May. Further information about these options can be found on the Graduations website. If postponement of the September ceremonies becomes necessary, graduates will be communicated with closer to that time.

  • I have a University of Adelaide International scholarship. What should I do?

    If you intend to commence or continue your studies as planned, your scholarship will not be affected. 

    If you have an international scholarship and decide to defer your study, you will still be awarded your scholarship when you commence study.

  • Are students in China able to access the University's learning technologies?

    Remote students in China are able to access the following services:
    •    MyUni (Canvas)
    •    Echo360 Active Learning Platform
    •    Turnitin
    •    H5P assessments
    •    Mobius (previously MapleTA)
    •    SELT survey tool (Explorance Blue)
    •    Zoom web conferencing
    •    Course readings

    The following services are NOT available within China:
    •    Google products (e.g. Google Docs, Sheets, etc)
    •    YouTube

    Availability of other learning tools and websites from within China can be checked online 

    For any further advice on learning tools, please contact MyUni Support.

  • How can I access University resources from China?

    The University has secured the use of a dedicated Virtual Private Network (VPN), which has been approved by Chinese authorities. Using this VPN will greatly assist you to overcome many of the IT performance issues normally experienced when accessing remote learning from China.

    It is important to note that because this VPN is authorised, it will be monitored.  Sites accessed via this internet connection and user activity may be recorded.  For that reason, we ask you to exercise care and not to use itfor any other commercial, financial or personal use.

    Below are instructions to those students who have chosen to enrol into Semester 1 and begin their studies now.  If you have chosen to defer to Semester 2, you can disregard this information.

    The links below contains guides and videos that will help you install and use the VPN on your laptop or computer.

    The guides should be viewed and completed in order:
    1.     Introduction
    2.     How to download and install the VPN (guide and video)
    3.     How to configure the VPN (guide and video)
    4.     How to log into the VPN (guide and video).

    We do not anticipate any performance issues with using this service.

    By accessing this service, you are acknowledging that you understand and accept the above conditions of use.

    If you are experiencing problems using these guides, please email us or contact +61 8 8313 2882, or +861087833298 if in China for the cost of a local Beijing call.

  • How can I access electronic books remotely?

    The Library’s ebooks are available via Library Search and most are accessible from anywhere remotely. Locate your ebook in Library Search and then login using your University username and password.

    If you are unable to access a book, please contact Ask Library via online chat, email, or phone +61 (0)8 8313 5759.

  • What should I do about my overdue library books?

    We have extended the due date on all books currently on loan until you are able to return the items – to view your current loans login to MyLibrary. If you have any questions relating to the books you have on loan please contact Ask Library via online chat, email, or phone +61 (0)8 8313 5759.

  • Fee reduction

    On 21 February the University announced a Care Package for Chinese students. Chinese students who were adversely impacted by the Australian Government’s travel restrictions implemented without warning on 1 February (for travel to Australia up until 20 March) will receive a 20% fee reduction for semester 1 studies. This arrangement is for Chinese students who travelled to Australia after 1 February or Chinese students enrolled in Semester 1 offshore.

    Chinese students travelling to Australia after 1 February are also eligible for reimbursement of air travel costs up to AUD$2,000. At the time, travel restrictions were only impacting students from China and the Care Package was designed to compensate students for the challenges of enrolling in China, travelling to Australia via third countries involving a 14 day stay as part of self-isolation requirements, and commencing students in late Semester 1. This Care Package recognises the significant out-of-pocket expenses incurred by these students. This reduction is being applied automatically for offshore students.  Eligible onshore Chinese students will receive the reduction in fees after approval of the travel reimbursement.  Please contact Ask Adelaide for more information.