A number of our students travel from around the world to study with us. We are committed to supporting them to successfully engage with their studies, in the face of the challenges posed by COVID-19.
How students can get in touch
You can reach Ask Adelaide on +61 8 8313 5208 or online.
For questions about student travel (eg exchanges, study tours), contact our Study Overseas helpline on +61 8 8313 6363 (9 am to 9 pm).
Students affected by travel restrictions should call the University's dedicated helpline on +61 8 8313 2882.
Questions about Overseas Student Health Cover (OSHC)? Read the FAQs in the Ask Adelaide knowledge base.
What is the criteria for international students being able to access their Australian superannuation?
The Federal Government has announced that international students who have been in Australia longer than 12 months who find themselves in financial hardship will be able to access their Australian superannuation to help support themselves during the current Coronavirus crisis.
I am a temporary graduate visa holder. Does this apply to me?
Yes temporary graduate visa holders are eligible to access their Australian superannuation if they have been in Australia longer than 12 months and find themselves in financial hardship.
Where can I get more information?
Changes to temporary visa holder arrangements
Is there flexibility for visa holders who have been prevented from meeting their visa conditions due to coronavirus?
Do the changes to temporary visa holder arrangements include how many hours I can work a fortnight?
Students working part time in certain sectors, including aged care, health care, and agriculture, may be eligible to work for more than 40 hours a fortnight. For detailed information, see the Department of Home Affairs.
Where can I get more information and help?
An Australian government hotline has been established to assist international students with questions or concerns relating to their study and novel coronavirus:
Phone: 1300 981 621 (8am to 8pm AEDST Monday to Friday)
What are the Government measures for residential tenancies and how do they apply to me?
Government measures for residential tenancies include a short term, temporary moratorium on evictions; temporary amendments to leases; the reduction or waiver of rental payment for impacted tenants and the ability for tenants to terminate leases and/or seek mediation or conciliation on the grounds of financial distress. Landlords and tenants not significantly affected by coronavirus are expected to honour their lease and rental agreements.
Students are encouraged to contact the University’s Accommodation Service to seek assistance with any accommodation related issues: Phone: +61 8 8313 5220, Email: firstname.lastname@example.org, WeChat: uoaaccommodation
Visa information for international students
Am I eligible for an exemption to Australian Government travel restrictions?
The Department of Home Affairs has indicated that:
Travel exemptions for international tertiary students are generally only approved in the following circumstances:
- A student in their final two years of study of a medical, dental, nursing or allied health profession university degree, where they have evidence of a confirmed placement in an Australian hospital or medical practice which commences within the next two months
- A PhD research student enrolled in an Australian education institution with supporting evidence:
1. from a Government agency outlining why the research is considered essential and in Australia’s national interest; and
2. evidence of how their role is critical to the research.
When will the Australian Government's travel restrictions be lifted?
How will the travel bans impact my student visa?
If I am currently affected by the travel restrictions into Australia that are in place for travellers, what must I do to maintain my visa conditions?
It is important that you know about your visa details and conditions . We are committed to supporting your study progress during this period, given the rapidly changing environment, students must note the changes to their study mode and keep abreast of university communications. It is important that you note these changes and ensure that you are keeping to your student visa conditions. Should you need support on this front, please contact International Student Support.
How do I check my student visa expiry date?
What should I do if I can't return to Australia before my visa expires and plan to return?
You will need to apply for a new visa once the travel restrictions are lifted. You can check your visa expiry date and visa conditions using VEVO. For more information check the Department of Home Affairs website.
Please note that if you are outside of Australia, you do not require an active CoE or student visa. You only require a CoE / student visa if you plan to re-enter Australia, or are currently in Australia and need a new student visa to complete your academic program.
However, if you are outside of Australia, you may wish to keep your student visa status active so that you are able to return to Australia immediately when travel restrictions have been lifted.
What should I do if I need to lodge a visa application for study in Australia?
What should I do if my student visa is expiring, can I get a new student visa?
You can apply for a new student visa before the expiry date of your current visa. You may be eligible to be granted a bridging visa that will keep you lawful until a decision is made on your visa application. Before applying for a new student visa, you will need to obtain a new Confirmation of Enrolment (CoE) from the University. Students may also apply for a different visa or explore possible visa pathways, more information is available on the Department of Home Affairs website.
What if I can't access services relating to the visa application process (eg visa medical checks, police clearances, English language testing)?
There are a number of services relating to the visa application process that may be impacted by COVID-19 and you will be given additional time to complete checks and provide requested information. For more information check the Department of Home Affairs website.
What should I do if my Confirmation of Enrolment has expired?
You will need to apply for an extension of your electronic Confirmation of Enrolment (eCoE) and a new student visa where necessary. It’s important to be aware of your student visa’s expiry date and apply to extend your eCoE before your visa expires.
For information on applying for a new visa, visit the Department of Home Affairs website.
CoEs can only be issued in a limited range of circumstances. Apply for a new CoE by submitting the CoE Application Form, taking note of the eligibility criteria.
As an international student, will I be eligible to reduce my study load in Semester 1 due to the impact of COVID-19 and will it impact my CoE?
If you are studying in Australia, the normal student visa requirements apply for 2021. This means that you are required to complete your program within the duration of your Confirmation of Enrolment (CoE), which is best achieved by enrolling in a full-time load of 12 units per semester, or 9 units per trimester. If you wish to enrol in fewer units, or have compassionate/compelling grounds for under-enrolling, first speak with an International Student Advisor to discuss your plans and possible visa impact.
If you are studying outside of Australia, due to the challenges associated with remote study, there is flexibility to reduce your enrolment load to a minimum of 6 units per study period. You will need to make a request for a reduced study load and provide supporting evidence for your circumstances. You will then be eligible to apply for a new Confirmation of Enrolment (CoE) and student visa when your current CoE expires.
Can I apply for a leave of absence and how would this impact my CoE?
If you wish to apply for a leave of absence from your studies, you should follow the normal University processes for this. If you are holding a student visa and are currently in Australia, please note that a leave of absence may require you to leave the country, and that current Australian Government travel restrictions make it difficult for temporary visa holders to re-enter the country.
Will the travel restrictions affect eligibility to meet the Australian study requirement or additional periods of stay under the regional initiatives for Temporary Graduate visa holders and others?
The Department of Home Affairs has changed the requirements for a Temporary Graduate (subclass 485) visa for those who have been impacted by COVID-19. For current information, see the Department of Home Affairs website.
How can international students raise questions relating to their studies or COVID-19 with the Australian Government?
An Australian government email address has been established to assist international students with questions or concerns relating to their study and novel coronavirus: Email: email@example.com
Will studying online breach my visa conditions?
If you are on onshore and studying in Australia, you will be required to enrol in at least one “blended” or “dual” mode course in each compulsory study period, attending all face to face components of your course, and ensure your external mode (online) enrolments will not exceed 1/3 of the total enrolments for your program.
Exceptions to the requirement to attend campus are automatically granted to students stranded offshore. If you are onshore and cannot attend face to face classes due to exceptional circumstances such as ongoing illness you will be required to contact International Student Support to seek an exemption.
Will my online study be recognised in my home country?
Please check the provisions of your home country on the recognition of your overseas qualifications. Many countries are considering adjustments as a result of the global pandemic.
Can I return to my home country and continue online study?
You can elect to return to your home country, though should note that not all programs are available in remote study mode. Before returning home, speak to a Program Advisor in your Faculty office to confirm that the remote option is available for your program.
Please note that current Australian Government travel restrictions make it difficult for temporary visa holders to re-enter the country.
Students who choose to leave the country and continue study online are not eligible for the COVID-19 Offshore Study Fee Rebate. This rebate is only available for students who have not had the opportunity to travel to Australia because of travel restrictions.
What should I do if I wish to return home?
If you wish to take a leave of absence from your studies, you can follow the normal processes for doing so. You can withdraw from your currently enrolled courses before the Census Date without incurring either financial or academic penalty.
If you wish to continue studying online from your home country, you should first speak with a Program Advisor in your Faculty to confirm whether your program is offered in a fully online mode.
Please note that current Australian Government travel restrictions make it difficult for temporary visa holders to re-enter the country.
I am considering returning home during the University break, will I be able to return to Adelaide to resume my studies in the next study period?
The current restrictions mean that if you choose to return to your home country during the break it is highly unlikely you will be able to re-enter Australia in time for semester 1, 2021 to continue your studies.
Australia currently has strict border restrictions in place. Only Australian citizens and permanent residents can return to Australia, and there are extremely limited exemptions for travel for temporary visa holders. At this point in time, international students are not being granted an exemption to travel to Australia. The Australian Government has not specified how long the border restrictions will remain in place, therefore if you return home it is unlikely you would receive an exemption to re-enter Australia for semester 1 next year.
We strongly recommend you carefully monitor and assess the conditions specified by the Department of Home Affairs before you decide to take any overseas travel.
For students affected by travel restrictions
Will my qualification be recognised by the Chinese Government if I study online?
The Chinese Service Center for Scholarly Exchange (CSCSE) has indicated that they will recognise qualifications where students are required to complete part of their study online due to disruptions caused by COVID-19.
Students should keep records of communications from the University about modified arrangements so CSCSE can verify that disruptions are related to COVID-19.
Further information from CSCSE.
I am concerned about the quality of education I will receive if I study remotely. What should I do?
We understand you have chosen to study at our University in person for a reason, and the University of Adelaide is committed to delivering the high quality education our students expect.
We are offering learning resources that you can access at your current location so you can begin preparation work for your study. These will then be complemented by intensive face-to-face offerings when you are able to attend campus in person. This will ensure your learning is not disadvantaged, and is not the same as undertaking study fully online.
Your transcript and degree parchment will also reflect that your course is ‘in person’ and will not have any reference to the portion that was accessed remotely.
Please call us on the helpline on +61 8 8313 2882 (or +861087833298 if in China for the cost of a local Beijing call) if you’d like to discuss what options are available to you.
What if I can't catch up when I attend campus in person?
We are dedicated to ensuring that you have the best possible chance of succeeding academically. We will be offering a number of intensive face-to-face sessions, including tutorials. As with any student, your lecturers will be available to give you assistance if you need it.
I am worried about arriving late and not knowing anyone. What can I do?
We know starting study in a new place can be daunting. We are planning welcome events, hosted activities, and programs to connect you with your classmates to help you settle in when you get here. If you begin preparation work for your study from your current location, you will also likely be able to get to know your classmates through interactive study platforms before you arrive. We are dedicated to ensuring you have support and the best possible chance to succeed.
The travel restrictions mean I won't be able to attend my graduation ceremony. What should I do?
Graduates are eligible to attend a ceremony that is held within 12 months of their conferral date. If you have been conferred or have a current application for conferral, the ceremony options available to you will be listed in your Access Adelaide conferral application.
If you will be unable to attend any of the graduation ceremonies available to you due to COVID-19 related travel restrictions, please refer to the COVID-19 Special Circumstances outlined on the Graduations Business Rules website for your options.
I have a University of Adelaide International scholarship. What should I do?
If you intend to commence or continue your studies as planned, your scholarship will not be affected.
If you have an international scholarship and decide to defer your study, you will still be awarded your scholarship when you commence study.
Are students in China able to access the University's learning technologies?
Remote students in China are able to access the following services:
- MyUni (Canvas)
- Echo360 Active Learning Platform
- H5P assessments
- Mobius (previously MapleTA)
- SELT survey tool (Explorance Blue)
- Zoom web conferencing
- Course readings
The following services are NOT available within China:
- Google products (e.g. Google Docs, Sheets, etc)
- YouTube Availability of other learning tools and websites from within China can be checked online
For any further advice on learning tools, please contact MyUni Support.
How can I access University resources from China?
The University has secured the use of a dedicated Virtual Private Network (VPN), which has been approved by Chinese authorities. Using this VPN will greatly assist you to overcome many of the IT performance issues normally experienced when accessing remote learning from China.
It is important to note that because this VPN is authorised, it will be monitored. Sites accessed via this internet connection and user activity may be recorded. For that reason, we ask you to exercise care and not to use it for any other commercial, financial or personal use.
Below are instructions to those students who have chosen to enrol into Semester 1 and begin their studies now. If you have chosen to defer to Semester 2, you can disregard this information.
The links below contains guides and videos that will help you install and use the VPN on your laptop or computer.
The guides should be viewed and completed in order:
2. How to download and install the VPN (guide and video)
3. How to configure the VPN (guide and video)
4. How to log into the VPN (guide and video).
We do not anticipate any performance issues with using this service.
By accessing this service, you are acknowledging that you understand and accept the above conditions of use.
If you are experiencing problems using these guides, please email us or contact +61 8 8313 2882, or +861087833298 if in China for the cost of a local Beijing call.
How can I access electronic books remotely?
The Library’s ebooks are available via Library Search and most are accessible from anywhere remotely. Locate your ebook in Library Search and then login using your University username and password.
What should I do about my overdue library books?
Am I eligible for the 20% fee rebate?
All continuing and commencing international students who are studying offshore and unable to travel to Australia due to border restrictions may be eligible for the rebate of up to 20%.
The rebate will be capped at 20% total, taking into account any other scholarships or discounts a student may already receive.
The rebate will be automatically applied at the time of acceptance.
The rebate will only apply until travel restrictions are lifted, but will be honoured for the full semester of study. Students cannot choose to remain offshore and receive the rebate for future intakes.
For more information, see the COVID-19 Offshore Study Fee Rebate site.
How do I know what will be face-to-face and what will be online?
Once you have determined which courses you will enrol in, you will need to review the course delivery mode on the Course Availability and Mode List. Students need to ensure they are aware of the course delivery mode and to determine if there are any changes required to their enrolment. If your course is not listed, please contact your Faculty.
The teaching delivery modes available include:
- Blended – a mix of face-to-face and online study
- Remote – online study only
- Dual – both Blended and Remote options available
Notes: Some blended courses can accommodate a deferred face-to-face component making them available to offshore and interstate students. Students will receive a Result Pending (RP) and complete these face-to-face components at a later date.
Onshore international students are required to enrol in blended courses to ensure compliance with their visa requirements.
Lectures will be offered online, with face-to-face exceptions in very few cases. The University’s Critical dates which detail the last day to add/drop courses and census dates remain unchanged.
I'm in Adelaide but I'd like to keep studying online. Can I?
You may be able to do so if the course(s) you want to take are offered in Remote or Dual mode (i.e. with Blended and Remote options available). Places in Remote courses or the Remote versions of Dual courses are not guaranteed unless travel restrictions or extenuating circumstances prevent you from attending campus.
The majority of courses only have limited remote teaching places, and students who are not able to come to campus will need to be given priority. If remote courses or remote versions of Dual mode courses become full, you may be moved or asked to move to Blended mode to allow other students to enrol.
Please speak to your Faculty if you would like more information.
If you are an international student in Adelaide, you will be required to enrol in blended courses to ensure compliance with your visa requirements. If you have health issues or other exceptional circumstances which prevent you attending campus please speak to International Student Support.
I'm in Adelaide but I can't attend campus. Can I enrol in remote courses?
We are encouraging all students who are in Adelaide to attend campus; however, we understand there are circumstances where that may not be possible. If you have extenuating circumstances please contact your Faculty to explore whether alternative arrangements are required.
Note: The University’s Critical dates which detail the last day to add/drop courses and census dates remain unchanged. If you are an international student in Adelaide, you will be required to attend campus to ensure compliance with your visa requirements.
Class delivery mode
If any of the Courses you enrol in are delivered in Blended mode, then you will also need to check which components of your course are delivered online and which are delivered face-to-face. In most cases, lectures will be online and most or all other components will be face-to-face, with very few exceptions. This detail is available in Course Planner, under Class Details, either in the Location or as a Note.
Remember: Remote options have been made available for students who are offshore or interstate and, who cannot currently return to Adelaide. All students based in South Australia are encouraged to attend face-to-face teaching available in courses delivered by Blended or Dual mode. If you are an international student in Adelaide, you will be required to attend campus to ensure compliance with your visa requirements.