eLockbox is a payment service which improves the identification of electronic payments received from customers.
It provides an efficient reconciliation of payments to the University's bank account by creating a virtual account number unique to each customer, enabling the system to automatically match and receipt payments.
Information for customers
The implementation of eLockbox means that the University's banking details have changed. If you currently pay The University of Adelaide by electronic funds transfer (EFT), you will need to update the following details:
*If you haven't been issued with an invoice, you should speak to your University contact regarding your unique Customer Account number.
If you, or your company require validation before updating your records, please refer to the confirmation letter from our banking institution.
Information for internal stakeholders
The Customer ID number (in the Finance System) will become your customer's virtual bank account number and they will use this number together with the new BSB: 066-771 to make any payments to The University of Adelaide.
When you raise a bill for your customer (through the Billing eForm), the customer's virtual bank account number will be on the bill.
If you have an arrangement with your customer outside of the standard Billing process (noting this is by exception only), you will need to provide them with their virtual bank account number and the new BSB: 066-771 (refer to guide below).