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University Travel

Campus Travel has a new name: FCM Travel Solutions

From Monday 5th August, Campus Travel is joining forces with FCM Travel Solutions.  FCM is one of the top four travel management companies globally and is recognised as a leader in technology innovation.

Travellers, nominees and travel arrangers will see the new FCM branding (below) on itineraries, invoices, email signatures and online systems. This change is only cosmetic, there is no change to service or the travel consultants that currently support the University.

Travel Hub, SAVI & SAM

Online Training Resources

Training Resources
Travel Hub

The Travel Hub provides a one stop, customised dashboard view of bookings, recent invoices and links to resources such as travel advice, visa and passport information and travel health alerts.

SAVI

A new AI-powered online travel booking tool replacing Serko.

SAM

A new mobile app which manages itineraries and notifies the traveller of real time travel information.

Questions?

University travel contacts and assistance

Faculty Travel

Some areas have travel arrangers who assist with booking travel, others are self service.  Ask your Line Manager / Supervisor and direct any questions to them in the first instance.

FCM Travel Solutions

Travel bookings, visa information & latest news
For general travel questions including changes to travel already booked (through Serko, SAVI or directly with FCM Travel Solutions) refer to the Travel Hub for contact numbers.

After hours assistance, changes and support
Within Australia 1300 662 703
Overseas +61 7 3170 7823

General support

Expense Management - Cards & Travel
Assistance with corporate credit cards, system support for Fraedom, the Travel Hub, SAVI and general support:

Phone: 8313 3330 (office hours only)
Email: corporate.cards@adelaide.edu.au

Quarterly reviews and feedback

As part of the University's ongoing commitment to providing the best possible service and outcomes for the University traveller, quarterly reviews are undertaken and members of the University community are invited to attend.

Next review date: 24th October

Feedback relating to the service provided by FCM Travel Solutions can be provided by contacting the Category Manager, Frances Doyle or by attending one of the quarterly reviews. Feedback can also be sent via our feedback form.

Procurement
Address

Finance & Procurement Services
THE UNIVERSITY OF ADELAIDE
SA 5005 AUSTRALIA

Contact

T: +61 8 8313 3414
F: +61 8 8313 4350
finprosupport@adelaide.edu.au