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University Travel

Campus Travel is the University's travel management company and mandated for use as per the Travel & Entertainment Policy & Procedures.

Coming in 2019

Later this year Serko will move to SAVI, a new AI-powered online travel booking tool, designed by Campus Travel in collaboration with Serko.

SAVI is the next generation in online booking, making booking business travel more intuitive and efficient using artificial intelligence and 21st century design.

Also being introduced is SAM, a mobile app which manages itineraries, notifying the traveller of real time travel information e.g. flight status, gate change and check-in reminders.

More information and timelines will be provided soon.

For any questions, please contact the Team Leader, Expense Management.

Travel approval

Domestic Travel Pre-trip approval by way of a travel requisition is not required, however travellers must notify and seek approval from their Line Manager.  Travel can be booked using the University's Online Booking Tool, Serko or by contacting their Faculty Travel Team / Arranger.
International Travel

Pre-trip approval is required by way of a travel requisition completed in Fraedom.  Travel requisitions are work-flowed to the Head of School or Branch Head for approval.  Additional approvals are required for travel to high risk destinations.

University travel contacts and assistance

Faculty Travel

Some areas have travel arrangers who assist with booking travel, others are self service.  Ask your Line Manager / Supervisor and direct any questions to them in the first instance.

Campus Travel

Travel bookings, visa information & latest news
For general travel questions including changes to travel already booked (through Serko or directly with Campus Travel) refer to the UoA Campus Travel Portal for contact numbers.

After hours assistance, changes and support
Within Australia 1300 662 703
Overseas +61 7 3170 7823

Campus Travel events for UoA Staff - 2019 - click here to view the schedule and register for events.

General support

Expense Management - Cards & Travel
Assistance with corporate credit cards, system support for Fraedom, Serko and general support:

Phone: 8313 3330 (office hours only)
Email: corporate.cards@adelaide.edu.au

Quarterly reviews and feedback

As part of the University's ongoing commitment to providing the best possible service and outcomes for the University traveller, quarterly reviews are undertaken and members of the University community are invited to attend.

Time: 11am in Rm 3, Level 3, Rundle Mall Plaza
Dates in 2019: 2nd May /  25th July / 24th October

Feedback relating to the service provided by Campus Travel can be provided by contacting the Category Manager, Frances Doyle or by attending one of the quarterly reviews. Feedback can also be sent via our feedback form.

Procurement
Address

Finance & Procurement Services
THE UNIVERSITY OF ADELAIDE
SA 5005 AUSTRALIA

Contact

T: +61 8 8313 3414
F: +61 8 8313 4350
finprosupport@adelaide.edu.au