The University's travel management company is FCM Travel. All University funded travel must be booked with them.
Some areas have travel arrangers who assist with booking travel, others are self service, and there may be different arrangements if you are a student. Ask your Line Manager / Supervisor and direct any questions to them in the first instance. Simple guidelines are provided, however you should consult the T&E Policy & Procedures prior to booking.
Amended Travel Approval Process for 2021
International travel, and domestic travel outside of South Australia, will only occur where it is considered critical, and requires the approval of an Executive Dean or Division Head.
Travel within South Australia is permitted with Line Manager / Supervisor approval. Please refer to the table below.
Domestic Interstate Travel (outside of South Australia)
Traveller (delegate or travel arranger) to submit travel plans via an online request form in the Travel Hub (refer to guide). Advice from the South Australian Government and links to each State's restrictions and entry requirements can be found here. Once approved, contact the FCM Travel Team by email or on 08 8211 6785 to discuss the booking in further detail.
|Domestic Intrastate Travel (within South Australia)
Traveller (delegate or travel arranger) to seek approval from Line Manager / Supervisor. Once approved, contact the FCM Travel Team by email or on 08 8211 6785 to make any necessary bookings.
Use existing travel requisition in Fraedom (refer QRG). Travellers must also complete the Request for Approval to Travel to a High Risk Destination form* and attach this to the travel requisition.
*does not apply to inbound travel to the University.
Training Resources & Systems
Fraedom - If you've been approved to hold a Corporate Credit Card, you automatically get access to Fraedom. If you are a nominee, please complete an access request form. For quick reference guides relating to Fraedom click here.
SAVI - All University staff have access to the Travel Hub, you will be prompted to set up your profile when you first enter the system.
- Travel Hub profile guide
- FCM Travel pre-trip approval request - user guide
- SAVI (online booking tool) - user guide
- SAM (smart assistant for mobile) app - getting started
University travel contacts and assistance
- FCM Travel
Travel bookings, visa information & latest news
For general travel questions including changes to travel already booked refer to the Travel Hub for contact numbers.
After hours assistance, changes and support
Within Australia 1300 662 703
Overseas +61 7 3170 7823
- General Support
Expense Management - Cards & Travel
Assistance with corporate credit cards, system support for Fraedom, the Travel Hub, SAVI and general support:
Phone: 8313 3330 (office hours only)
Quarterly reviews and feedback
Feedback relating to the service provided by FCM Travel Solutions can be provided by contacting the Category Manager, Frances Doyle or by attending one of the quarterly reviews below:
All meetings will take place at 11am in Room 11, Level 3 Rundle Mall Plaza, Adelaide.
If you would like to attend in person, or join via Teams, please contact email@example.com
Meeting 1 - Thursday 15th April 2021
Meeting 2 - Thursday 22nd July 2021 Meeting 3 - Thursday 21st October 2021 Meeting 4 - Thursday 20th January 2022
Feedback can also be sent via our feedback form.