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Information for Staff Travelling

If you are planning to travel, please ensure you read and understand the following information. Before making any arrangements:

  • Read and understand the Travel & Entertainment Policy & Procedures
  • For overseas travel, check the latest travel advice, you may need additional approval (see below).
  • Ensure, where reasonably possible, that meal & accommodation expenses do not exceed the ATO guidelines for the lowest salary band according to the destination.

Travel Approval

Domestic Travel

Pre-trip approval by way of a travel requisition is not required, however travellers must notify and seek approval from their Line Manager. Travel can be booked using the University's Online Booking Tool or by contacting their Faculty Travel Team / Arranger.

International Travel Pre-trip approval is required by way of a travel requisition completed in Fraedom. Travel requisitions are work-flowed to the Head of School or Branch Head for approval. Additional approvals are required for travel to high risk destinations.

Check the travel advice for overseas travel

Consult for the latest travel advice prior to travel; destinations designated by as ‘reconsider your need to travel’ or ‘do not travel’ are considered “high risk” and require additional approval. Prior to making any travel plans, applicants must complete the Request for Approval to Travel to a High Risk Destination form and undertake the risk assessment on page 2, attaching any supporting documentation.

Infrequent Travellers & Non Cardholders

If you are a non cardholder (e.g. infrequent traveller, visitor or student) and required to travel, you will need to use a local Travel Arranger to arrange your travel.

To assist with this process, a Notification to Travel Form may be used.  Please liaise with your local Travel Arranger, ensure you are familiar with the Travel & Entertainment Policy & Procedures and ATO Guidelines for reasonable meal & accommodation expenses whilst travelling.

  • Passports and Visas

    FCM Travel Solutions will assist with any matters relating to passports, visas and other customs/immigration requirements connected to the business trip, however the traveller is responsible for their passport status, including the cost of renewals or passport photos. The University will only meet the costs of visas for those travellers who require them for University-related business travel, refer to the Travel Hub.

    • Medical Expenses / Advice / Vaccinations

      Travellers are encouraged to seek medical advice prior to travelling overseas. The cost of vaccinations and other precautions recommended as a result of seeking such advice will be refunded by the University to the extent that the traveller is out of pocket. It is expected that the traveller will seek Medicare and/or private medical cover reimbursement before seeking the balance from the University.  Refer to the Travel Hub for further information or contact one of the consultants.

      • Booking Travel / Airline Credits

        Where possible, bookings should be made via SAVI (online booking tool hosted by FCM Travel Solutions) for all domestic and selected international routes (New Zealand, Hong Kong, Denpasar, Kuala Lumpur, Singapore and Dubai).  Access to SAVI is via the Travel Hub using your normal University username and password from the Finance & Procurement Services homepage.

        Complex bookings or other international destinations must be booked directly with FCM Travel Solutions.

        Accommodation and car hire should be booked at the same time as flights are booked, unless there are sound reasons for not doing so (e.g. an accommodation booking that is part of a conference package).

        If the trip needs to be cancelled, the credit will be recorded in your name, and can be viewed on your SAVI profile, for future travel.  However, in line with standard airline practice, if the flight is cancelled within 24 hours of departure, the fare will not be credited by the airline.

        • SAVI Training

          Refer to the SAVI online resources.

          Where possible, bookings should be made via SAVI (online booking tool hosted by FCM Travel Solutions).  In addition to domestic bookings, SAVI allows users to book multi leg, multi passenger bookings, selected international flights, plus hotel and car hire.  Access to SAVI is via your normal University username and password from the Travel Hub button on the Finance & Procurement homepage.

          • 24 Hours Support

            For assistance with the credit card program, system support for the Expense Management System, Online Travel Booking System, feedback and general enquiries, contact;

            Expense Management - Cards & Travel (during office hours)
            Phone: 8313 3330

            FCM Travel Solutions - general Information
            Refer to the Travel Hub

            FCM Travel Solutions - after hours assistance, changes and support
            Within Australia 1300 662 703
            Overseas +61 7 3170 7823

            Report a lost/stolen card (CBA)
            Within Australia, phone 131576 anytime or visit a branch during bank hours.
            From the USA phone 1800 627 8372 (free call).  For any other country, ask the local telephone operator to place a reverse charge/collect call to the USA and quote 1 636 722 7111.

            Emergency Assistance call ACE Emergency Assistance
            Reverse charges on +61 2 8907 5995 and/or refer to the Legal & Risk Travel Insurance webpage.

            • Travel Insurance

              Insurance is provided to University of Adelaide staff while they are undertaking University approved travel. This includes all persons authorised by the University to travel for and on behalf of the University. Refer to Legal & Risk - Travel Insurance for further information.

              Travel defined as “high risk” requires the approval of Legal & Risk – Insurance Office, as per the Request for Approval to Travel to a High Risk Destination form.

            • Travel Safety

              University travellers should take reasonable steps to ensure the safety of themselves and those travelling with them (for safety guidance see the HSW Handbook; for field trips see also additional guidance in the HSW Handbook).

              Travellers are advised to register their travel with and monitor variations of travel advice prior to departure.

              Where a traveller requires emergency assistance, they should contact the University’s insurance provider as detailed on the Legal & Risk website.

              The University has engaged the services of an advisory and travel tracking system to allow the University’s HSW Team to locate travellers in the event of an emergency.

              For changes to travel arrangements and ticketing amendments, contact FCM Travel Solutions directly.  For contact details, refer to the above “24 Hours Support”.

            • Travel Diaries and Private Travel

              All international travel and any domestic travel undertaken by staff of five or more consecutive nights must be supported by a valid travel diary to eliminate any FBT liability to the University.  Non staff and students are excluded from this requirement.

              Daily activities must be recorded and indicate whether the activity was business or private. A copy of the travel diary must be sent to the University’s Tax Accountant within 30 days from the return date.

              Staff incorporating personal travel deemed to be more than incidental to the journey (30% and over of the total journey) will be required to pay 50% of the airfares. If no payment is made, the FBT amount will be charged back to the faculty/division – refer to Private Travel & FBT webpage.

              Staff members are eligible to access the University preferred supplier rates when booking leisure travel through FCM Travel Solutions, provided the travel is paid on the traveller’s personal credit card.

            • Airline Lounges & Membership

              Loyalty and frequent flyer programs must not be paid using University funds (including consulting accounts).

              Airline lounge memberships (e.g. Qantas Club or Virgin Lounge) are at the personal cost of any traveller with the exception of frequent travellers (e.g. at least 5 times a year) at the discretion and written approval of an authorised delegate.

              Utilisation of the ‘best fare of the day’ must override all personal airline preferences and/or accrual of frequent flyer points.

              Discounted rates - Qantas Club

              Staff can get a discount off the Qantas Club membership/renewal rate (not applicable to joining fee).  To take up this offer, please contact Qantas directly on 131131 and quote the Corporate Scheme number to complete the application over the phone.

              Membership renewal can be completed online using the Corporate Scheme Number.

              Please note: Airline lounge memberships are at the personal cost of any traveller with the exception of frequent travellers, please refer to the Travel & Entertainment Policy to determine eligibility.

              For further assistance please contact or Ext 33330.



            Finance & Procurement Services
            SA 5005 AUSTRALIA


            T: +61 8 8313 3414
            F: +61 8 8313 4350