Information for Travellers
Refer to the information on this page to assist you with planning your trip.
Before you book
- Your travel has been approved
- If travelling to a High Risk destination, you have completed the approval process
- You understand your obligations under the Travel & Entertainment Policy & Procedures
Expenses whilst travelling
The University will pay reasonable costs associated with travel such as conference fees, accommodation, meals and transport. Some additional ad-hoc expenses may be appropriate and some may not, travellers are strongly advised to refer to the information below for guidance, or risk having your claim rejected or being privately invoiced for the expense:
- ATO guidelines (for the lowest salary band according to the destination) - your meal and accommodation costs should be in line with the rates provided by the Australian Tax Office (ATO).
- Corporate credit cardholders refer to the Corporate Credit Card Procedures (Appendix A) and FAQ's
- Non cardholders refer to the Reimbursement Procedures
- Passports and Visas
FCM Travel Solutions will assist with any matters relating to passports, visas and other customs/immigration requirements connected to the business trip, however the traveller is responsible for their passport status, including the cost of renewals or passport photos. The University will only meet the costs of visas for those travellers who require them for University-related business travel, refer to the Travel Hub.
- Medical Expenses / Advice / Vaccinations
Travellers are encouraged to seek medical advice prior to travelling overseas. The cost of vaccinations and other precautions recommended as a result of seeking such advice will be refunded by the University to the extent that the traveller is out of pocket. It is expected that the traveller will seek Medicare and/or private medical cover reimbursement before seeking the balance from the University. Refer to the Travel Hub for further information or contact one of the consultants.
- Booking Travel / Airline Credits
Where possible, bookings should be made via SAVI (online booking tool hosted by FCM Travel Solutions) for all domestic and selected international routes (New Zealand, Hong Kong, Denpasar, Kuala Lumpur, Singapore and Dubai). Access to SAVI is via the Travel Hub using your normal University username and password from the Finance & Procurement Services homepage.
Complex bookings or other international destinations must be booked directly with FCM Travel Solutions.
Accommodation and car hire should be booked at the same time as flights are booked, unless there are sound reasons for not doing so (e.g. an accommodation booking that is part of a conference package).
If the trip needs to be cancelled, the credit will be recorded in your name, and can be viewed on your SAVI profile, for future travel. However, in line with standard airline practice, if the flight is cancelled within 24 hours of departure, the fare will not be credited by the airline.
- 24 Hours Support
For assistance with the credit card program, system support for the Expense Management System, Online Travel Booking System, feedback and general enquiries, contact;
Expense Management - Cards & Travel (during office hours)
Phone: 8313 3330
FCM Travel Solutions - general Information
Refer to the Travel Hub
FCM Travel Solutions - after hours assistance, changes and support
Within Australia 1300 662 703
Overseas +61 7 3831 2865
Report a lost/stolen card (CBA)
Within Australia, phone 131576 anytime or visit a branch during bank hours.
From the USA phone 1800 627 8372 (free call). For any other country, ask the local telephone operator to place a reverse charge/collect call to the USA and quote 1 636 722 7111.
Emergency Assistance - Travel Guard
To contact the Travel Guard global assistance centre - from anywhere in the world, contact the local operator and book a reverse charge (collect) call to: +60 3 2772 5642. If calling from within Australia dial 1800 003 813 or within USA dial 1-866-814-3375. If this is not possible email email@example.com and request an immediate call back.
Refer to the Legal & Risk Travel Insurance webpage.
- Travel Insurance
Insurance is provided to University of Adelaide staff while they are undertaking University approved travel. This includes all persons authorised by the University to travel for and on behalf of the University. Refer to Legal & Risk - Travel Insurance for further information.
Travel defined as “high risk” requires the approval of Legal & Risk – Insurance Office, as per the Request for Approval to Travel to a High Risk Destination form..
- Travel Safety
University travellers should take reasonable steps to ensure the safety of themselves and those travelling with them (for safety guidance see the HSW Handbook; for field trips see also additional guidance in the HSW Handbook). University travellers must also be aware of quarantine laws that apply when travelling to Australia.
Travellers are advised to register for travel updates with smartraveller.gov.au and monitor variations of travel advice prior to departure. FCM Travel also provide regular travel alerts in the UoA Travel Hub.
Where a traveller requires emergency assistance, they should contact the University’s insurance provider as detailed on the Legal & Risk website.
The University has engaged the services of an advisory and travel tracking system to allow the University’s HSW Team to locate travellers in the event of an emergency.
For changes to travel arrangements and ticketing amendments, contact FCM Travel Solutions directly. For contact details, refer to the above “24 Hours Support”.
- Travel Diaries and Private Travel
All international travel and any domestic travel undertaken by staff of more than five consecutive nights must be supported by a valid travel diary to eliminate any FBT liability to the University. Non staff and students are excluded from this requirement.
Daily activities must be recorded and indicate whether the activity was business or private. A copy of the travel diary must be sent to the University’s Tax Accountant within 30 days from the return date.
Staff incorporating personal travel deemed to be more than incidental to the journey (30% and over of the total journey) will be required to pay 50% of the airfares. If no payment is made, the FBT amount will be charged back to the faculty/division – refer to Private Travel & FBT webpage.
Staff members are eligible to access the University preferred supplier rates when booking leisure travel through FCM Travel Solutions, provided the travel is paid on the traveller’s personal credit card.
- Airline Lounges & Membership
Loyalty and frequent flyer programs must not be paid using University funds (including consulting accounts).
Airline lounge memberships (e.g. Qantas Club or Virgin Lounge) are at the personal cost of any traveller with the exception of frequent travellers (e.g. at least 5 times a year) at the discretion and written approval of an authorised delegate.
Utilisation of the ‘best fare of the day’ must override all personal airline preferences and/or accrual of frequent flyer points.
Discounted rates - Qantas Club
Staff can get a discount off the Qantas Club membership/renewal rate (not applicable to joining fee). To take up this offer, please contact Qantas directly on 131131 and quote the Corporate Scheme number to complete the application over the phone.
Membership renewal can be completed online using the Corporate Scheme Number.
Please note: Airline lounge memberships are at the personal cost of any traveller with the exception of frequent travellers, please refer to the Travel & Entertainment Policy to determine eligibility.
For further assistance please contact firstname.lastname@example.org or Ext 33330.