Employee Assistance Program FAQs

The University of Adelaide supports staff and their families by providing access to an EAP.

See the University's EAP webpage for printable resources.

  • What is the Employee Assistance Program (EAP)?

    The EAP is a short-term, solutions focussed counselling, coaching and mentoring service provided by a team of psychologists.  The program is designed to help you explore and implement strategies to address issues which may be having an impact on you at work and/or at home, including:

    • Interpersonal conflict (workplace/home)
    • Grief / Trauma counselling
    • Dealing with difficult personalities
    • Fatigue and perceived inability to cope with work demands
    • Dealing with change
    • Building resilience and managing stress
    • Anger management
    • Alcohol and substance dependence
    • Relationship and family problems
    • Emotional and mental health issues e.g. anxiety, depression or post-traumatic stress disorder
    • Basic financial issues
  • How might the EAP help me with workplace concerns?

    The approach used in EAP counselling is solutions focussed.  The psychologist will encourage you to talk about your concerns with a view to problem solving and developing strategies for successful outcomes.  The role of the psychologist is to listen and help to identify and work through the specific issues, teach coping strategies and explore available solutions.  The objective is to empower you to address your workplace concerns, sometimes with the assistance of the organisational channels available to you within the University, should you wish to use them.

    Please be aware that the EAP is not:

    • An advocacy service
    • Your financial advisor
    • A certifier of time off work/sick leave
    • For long-term specialist support.

    You will need to arrange for other support/service providers outside of the EAP for any of the above. 

  • How might the EAP help me during organisational change?

    In relation to organisational change, the EAP can help you explore personal strategies to build resilience and adaptability.  They can assist you in exploring available pathways in relation to:

    • Managing known and unknown change
    • Coping with change, including the processes and timeframes
    • Family communication and support 
    • Dealing with a range of emotions
    • Making difficult decisions
    • Building confidence and emotional preparation for interview (note the counsellor may assist with the pragmatics of job applications interviews and follow-up).
    • Career counselling (including scoping of realistic options and advice on strategic resume preparation).
  • Who can use the EAP?

    Any employee of the university and their immediate family can access EAP services. The EAP  continues to be accessible to former staff for three months after leaving the university. The service is also available to formally registered volunteers of the university and Titleholders for a 12 month period (to be reviewed by 1 August 2023).

    Student counselling is available from Student Counselling Services, Ground Floor, Horace Lamb Building, North Terrace campus (8313 5663).

  • How much does the EAP service cost and is there a limit?

    The service is free of charge to University of Adelaide employees and their immediate family. You can access up to three sessions free of charge each year under most circumstances and up to five one hour sessions in the case of matters involve sexual harassment or sexual assault.

  • How can I access the EAP?

    Services can be provided face-to-face or via telephone.

    During business hours, general appointments can be made through contacting either

    CHG Human Psychology

    Telephone: (08) 8352 9898


    After hours, for emergency psychological assistance, CHG can be contacted
    by calling 0418 883 855

    Telephone: (08) 1300 277 924

    After hours, for emergency psychological assistance, Human Psychology can be contacted by calling 1300 277 924


    103 Henley Beach Road
    Mile End

    180 Philip Highway
    Elizabeth South

    136 Eastern Parade


    120 Rundle Street
    Kent Town

    50 Mawson Lakes Blvd
    Mawson Lakes

    359 Main South Road
    Morphett Vale

  • How do I get to my EAP appointment?

    Parking is available at each site.

    For public transport options go to Adelaide Metro.

  • How confidential is the EAP?

    The University’s EAP service is confidential.  Information regarding visits or any other details will not be relayed to other parties without your prior approval.  Statistical data is prepared quarterly regarding usage, but this information does not include individual identifying information.

  • How should I prepare for my EAP appointment?

    It might be useful for you to spend some time before your appointment considering:

    • Why you are seeking assistance
    • What you hope to get out of your appointment.

    This will help the psychologist determine the best way to assist you and to also provide appropriate educational and referral information if required. You may wish to bring a support person e.g. family, friend or work colleague.

  • What should I expect during an EAP appointment?

    • The psychologist to be prepared to discuss any concerns that you raise.
    • The psychologist to write notes as a record that will be appropriately and confidentially stored.
    • The psychologist to provide strategies to assist with your concerns.
  • What if I need longer-term or specialised support from EAP?

    The EAP is designed to provide short-term, solutions focused assistance.  If it is identified that longer term counseling or specialist assistance is required (i.e. more than 3 visits p.a. for most matters or more than 5 visits p.a. for sexual harassment or sexual assault related matters), the psychologist will suggest the appropriate referral and to help put you in contact with the service identified as best for you.

Further information

Please contact your local HSW team.