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Maintenance - Work Order Requests

Service Delivery is responsible for the upkeep of all buildings, grounds and service infrastructure within the University's five campuses and selected commercial properties.

This includes building fabric, electrical, essential safety provisions, fume extraction, waste disposal, vertical transport, mechanical services and plumbing and hydraulic services.

Requests for maintenance services are made through the online work order requests below, or by contacting the service centre.

Types of Maintenance requests

  • Work Order

    Complete a Work Order Request for general upkeep of all buildings, grounds and service infrastructure including, building fabric, electrical, plumbing, essential safety provisions, fume extraction, waste disposal, mechanical services, vertical transport and hydraulic services.

    All Key and Lock requests should be submitted via a Key-Lock Request Form.

    If you have further questions, contact Service Delivery.

  • Caretaking & Portering

    Small-scale Caretaking, including relocation of office materials, equipment and small items of furniture, can be submitted via a Work Order Request.  Services are available on all campuses. Please allow three (3) business days for processing.

    Large-scale Caretaking, that requires a specialist removalist, please submit a Work Order Request, including an Account Code, to obtain a quotation for these services.

    If you require further information contact Service Delivery

  • Cleaning & Waste Management


    All buildings are cleaned and general waste removed daily from Monday to Friday, excluding Public Holidays and the University Christmas closure period. To minimise disruption to University business these services are normally provided in the early morning between 1.00 am and 8.30 am.

    For further information on general cleaning services: General Cleaning Specification.

    Maintenance of carpets and hard-floor surfaces is undertaken periodically throughout the year. For all additional cleaning requests, please submit a Work Order Request, including an Account Code, as these additional services may incur a fee.

    For further information on periodical floor cleaning services: Periodical Floor Cleaning.

    Waste Management

    Specialised waste removal services including hazardous, confidential, chemical, biological and medical waste are provided upon request. Waste Transport Certificates must be completed by the producer of waste as an important component of these services.

    Recycle bins for office paper waste are located in central offices and collected regularly. Staff are responsible for transferring paper waste from their desk to the recycle bins provided. Cardboard collection and disposal arrangements can be made upon request.

    For all additional waste removal requests, please submit a Work Order Request, including an Account Code, as these additional services may incur a fee.

    If you require further information, contact Service Delivery

To ensure timely completion of your request and avoid unnecessary delays, please complete the form as indicated below:

Submit Work Order Request

To submit a Work Order Request: Work Order Request.

A confirmation email with a Work Order number will be sent to the nominated email address.

If you have further questions, contact Service Delivery.

  • North Terrace: 831 34008

All enquiries to be directed to North Terrace: 831 34008

Urgent Requests

For requests requiring immediate attention, please contact Service Delivery.

Service Delivery Contacts
Campus Telephone Fax Email
North Terrace 8313 4008 8313 4010

View all Service Delivery Contacts.


Infrastructure Branch

Maintenance Services:
+61 8 8313 4008
Campus Security:
+61 8 8313 5990
General enquiries: Phone +61 8 8313 6110: Email: