MyUni
The MyUni Support Team offers technical support and advice over the phone, via the MyUni Portal, or by virtual meeting, for the MyUni (Canvas) learning management system and associated tools, such as Echo360, Turnitin, and Feedback Fruits.
The Team also provides set up and validation support for online proctored exams. The collaborative team of Support Consultants and Learning Enhancement Officers utilises professional and student perspectives in use of the learning management system to ensure the best support for the University of Adelaide's academic and professional staff and students.
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Staff support
- Phone: (08) 8313 3000 (Option 3)
Support is provided by the Adelaide-based MyUni Support Team on weekdays from 9am to 5pm. Calls are directed to the International Canvas Support Team outside of business hours -
Support Portal: Log a request via the MyIT Portal
- Phone: (08) 8313 3000 (Option 3)
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Student support
- Phone: (08) 8313 3000 (Option 3 (MyUni), Option 2 (Student).
Support is provided by the International Canvas Support Team 24/7. -
Support Portal: Log a request via the MyIT Portal
- Phone: (08) 8313 3000 (Option 3 (MyUni), Option 2 (Student).
Featured stories from MyUni Support
Preparing for Semester 2
Are you prepared for Semester 2? We have compiled a list of support services and online resources to assist with learning and teaching this semester.
Read more about Preparing for Semester 2
Assessing student engagement during times of remote learning
During times of remote learning, the ability to assess student engagement with course content has become increasingly important.
Read more about Assessing student engagement during times of remote learning
Team Spotlight: Learning Analytics
The Learning Enhancement and Innovation unit is comprised of several teams that work across different aspects of learning and teaching.
Read more about Learning Analytics
Resources for supporting student success
We have put together a collection of resources to help support students, especially during assessment periods. Some of these resources including essay writing tools, new open education resources from the library and general support services.
Read more about Resources for supporting student success26 May
My role as a Course Ambassador: a Q&A with Olivia Pineau
To find out more about the role of Course Ambassadors, we spoke to 2nd year student and HMS Course Ambassador, Olivia Pineau. She outlines exactly how the role works and how teaching staff can benefit from engaging with a Course Ambassador. 26 May
Course Ambassadors: how they can help and how to book them
Course Ambassadors are students employed by Learning Enhancement and Innovation on a casual basis to assist individual Course Coordinators and Teaching Staff in supporting the University’s efforts to deliver remote learning opportunities. 26 May
How to effectively use MyUni Course Announcements
During the present times of purely remote learning, it is increasingly important for students to receive personalised messaging from their course coordinators, lecturers and tutors. 25 May Learning Enhancement and Innovation have put together an online course with modules assisting teaching staff with essential resources required to prepare for modified teaching arrangements. 25 May
COVID-19 Update: Changes to Teaching and Learning Uni services
With course content rapidly moving to an online format, so too are many of the teaching and learning services offered by the University. 21 May
How to download and interpret a Detailed Course Report
The Detailed Course Report provides insights into student demographics, academic results and program & other course enrolments, as well as information about the course.