Novel Coronavirus (COVID19)

The University is closely monitoring the coronavirus situation, and our response is being shaped by the latest advice from Australian health and foreign affairs authorities. We continue to welcome students and scholars from around the globe. Enrolments and classes are continuing as normal.

The University has prepared the following FAQ for staff and students. We will update this page as the situation changes.

 

Key information as at 13 February 2020:

  • Enrolments and classes are continuing as normal - see below for further details.
     
  • The Australian Government has extended its temporary restrictions on entry into Australia, to be reviewed by 21 February. People who have been in or transited through mainland China who are not Australian citizens or permanent residents will not will not be allowed to enter Australia for 14 days from the time they have left or transited though mainland China.
     
  • Quarantine requirements remain in place for individuals who have transited through China or who have been in contact with someone who has been diagnosed with COVID19 - see below for further details.
     
  • If you have been affected by the new quarantine requirements or travel restrictions, please call the University’s dedicated helpline on +61 8 8313 2882 or email us as soon as possible so we can assist you.

For further information:

Staff – HR Service Centre on 08 8313 1111 or via email at hrservicecentre@adelaide.edu.au
Students – Ask Adelaide on 08 8313 5208 or online.

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  • What is the novel coronavirus (COVID19)?

    Coronaviruses are a large family of viruses that are known to cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). They are found worldwide in humans and animals.

    A novel coronavirus (COVID19) is a new strain of coronavirus that has not been previously identified in humans. The novel coronavirus is closely related to SARS (severe acute respiratory syndrome) coronavirus and in the same family as MERS (Middle East respiratory syndrome) coronavirus.

  • What are the symptoms of the coronavirus?

    The symptoms include (but are not limited to):

    • fever,
    • cough,
    • fatigue,
    • shortness of breath,
    • rapid breathing,
    • sore throat, and
    • runny nose.
  • What should I do if I have any of these symptoms of the coronavirus?

    If you have any of the symptoms mentioned above please see your doctor or University Health North Terrace Campus, (phone 8313 5050).  

    SA Health advise that you should let your doctor or the University Health Clinic know if you are booking an appointment related to coronavirus and you have recently arrived from China or have spent time with someone that you know has been diagnosed with coronavirus. This will assist the doctor to manage your appointment appropriately. 

  • How can I protect myself against the virus?

    Students, staff and visitors should take the precautions advised by the public health experts including:

    • Frequently cleaning hands by using soap and warm water or where unavailable alcohol-based hand rub.
    • When coughing and sneezing, cover mouth and nose with flexed elbow or tissue – throw tissue away immediately and wash hands.
    • If you have a fever, cough and difficulty breathing, seek medical attention early and share your recent travel history with your health care provider when making your appointment.
       
  • Are there any quarantine requirements regarding students and staff returning from China?

    The Commonwealth Department of Health (as at 3 February 2020) advises that:

    • Travellers who have come from Hubei Province within the past 14 days must isolate themselves in their home until 14 days has elapsed after leaving Hubei Province.
    • Travellers who have left, or transited through mainland China on or after 1 February 2020, must isolate themselves in their home until 14 days has elapsed since they left mainland China.
    • People who have been in contact with any confirmed cases of the novel coronavirus must isolate themselves in their home until 14 days have elapsed since exposure.
    • Travellers who have only been to Hong Kong, Macau or Taiwan do not need to self-isolate.

    If the 14 days elapse and no symptoms have arisen then the students or staff are free to resume normal activities and attend classes at the University.

    If you are affected by quarantine requirements and unable to attend classes, please call the University’s dedicated helpline on +61 8 8313 2882 or email us so we can assist you. We will work with you to help you engage with your studies from a distance, including online.

    If you are a student in shared accommodation, please notify your accommodation provider immediately. They will assist you with the isolation requirements.

    If you begin to have any of the symptoms mentioned above please see your doctor or University Health North Terrace Campus (phone 8313 5050).
     
    SA Health advise that you should let your doctor or the University Health Clinic know if you are booking an appointment related to coronavirus and you have recently arrived from China or have spent time with someone that you know has been diagnosed with coronavirus. This will assist the doctor to manage your appointment appropriately.
     

  • What does isolation mean if I do not live alone?

    The Communicable Disease Control Branch in SA Health (CDCB) currently advises that a self-isolation does not affect any other person you live with unless they also meet the criteria above. The advice is that your family or housemates do not need to self-isolate.

    The CDCB advises that those on self-isolation should not attend public places and do not allow visitors to home or residence. The self-isolated person should wear a surgical mask when using common areas in the house and should practice good hygiene (see 'How can I protect myself against the virus?').

    If the isolated person needs to go out of their home e.g. to go to the doctor or to the supermarket it is advised by CDCB to wear a surgical mask. 

    However, if your accommodation circumstances will make self-imposed quarantine difficult then the University has made arrangements through the University Village to support you to meet the requirements. Please contact the helpline on +61 8 8313 2882 for more information.

  • What happens if I am being tested for the novel coronavirus?

    You will need to follow the advice of your doctor and where required the SA Health Department. If you are advised by your doctor or SA Health not to attend the University for a period of time, please contact your supervisor. If you are an undergraduate student, please contact your Faculty to inform them of your situation.

  • I am experiencing stress or anxiety regarding the situation in China or my health and I would like to talk to someone

    If you do not have any symptoms yourself and wish to speak to someone about your concerns please contact:

    • Students - the University Counselling Service, ground floor of the Horace Lamb Building (phone 8313 5663), or
    • Staff -  then please contact Employee Assistance Program on 8352 9898 or 1300 277 924

    If you do have symptoms please see your doctor or University Health Clinic (phone 8313 5050) first before attending the Counselling Services.  

    If you have seen a doctor and have been isolated please feel free to call the appropriate service for counselling support over the phone.
     

  • Where can I get accurate information about the world situation and the virus?

    The World Health Organisation is monitoring and managing this virus outbreak in conjunction with health authorities across the globe. You can access accurate information from the Department of Health or the World Health Organisation.

For students

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  • What if I am unable to arrive on time for the first teaching week?

    If your arrival has been delayed or you are affected by quarantine requirements, please call the University’s dedicated helpline on +61 8 8313 2882 or email us so we can assist you. We will work with you to help you engage with your studies from a distance, including online.

  • Should I still enrol if my arrival will be delayed?

    If you have not already, please enrol online and call the University’s dedicated helpline on +61 8 8313 2882 or email us so we can assist you. We will work with you to help you engage with your studies from a distance, including online.

    Even if you haven't arrived in Australia, you can still add your courses (enrol) online. The deadlines are as follows:
    •    Trimester 1 - 17 February, 2020
    •    Semester 1 - 16 March, 2020
    •    Trimester 2 - 9 June, 2020
     

  • Will class commencement dates be delayed?

    Regular classes are planned to continue as normal. If you need to self-exclude from classes because you feel unwell or are experiencing symptoms you will not be penalised.

  • I’m an HDR student and will be unable arrive on time. What should I do?

    Please call the University’s dedicated helpline on +61 8 8313 2882 for further advice. We will work with you to help you engage with your studies from a distance, including online.

  • Will O’Week 2020 be delayed?

    O’Week will continue as planned for this year’s intake of some 7,000 new students. Students who are unable to attend O’Week for any reason will be able to catch up on all sessions and information via online resources and recordings. Additional handwashing stations will be provided throughout O’Week as needed. Updates based on current Australian Department of Health advice will be provided to new students at events.

  • Are students in China able to access the University’s learning technologies?

    Remote students in China are able to access the following services:
    •    MyUni (Canvas)
    •    Echo360 Active Learning Platform
    •    Turnitin
    •    H5P assessments
    •    Mobius (previously MapleTA)
    •    SELT survey tool (Explorance Blue)
    •    Zoom web conferencing

    The following services are NOT available within China:
    •    Google products (e.g. Google Docs, Sheets, etc)
    •    YouTube

    Availability of other learning tools and websites from within China can be checked online

    For any further advice on learning tools, please contact MyUni Support
     

  • I have a question that is not covered by this FAQ – who do I contact?

    Students should contact the University's dedicated helpline on +61 8 8313 2882 or email Ask Adelaide. If you would like to talk to someone for additional support or counselling, please contact Student Life.

For staff

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  • If I need to isolate myself do I need to take leave?

    You should phone your supervisor to notify your absence from work for the purpose of self-isolation, and to discuss if there is work that you could reasonably do while isolated. The University will seek to enable working from home during isolation but if your work is unable to be undertaken from home, you or your supervisor should contact the HR Service Centre who will connect you/your supervisor with an HR Advisor who can provide advice on options to manage your absence from work.

  • What should I do if a staff member is not complying with Health Department advice regarding quarantine?

    • If you are the supervisor of the staff member you should seek advice from your HR Advisor.
    • If you are not the supervisor of the staff member then you should bring your concerns to the supervisor of the staff member.
  • What if I suspect/observe flu/cold symptoms from a student or colleague?

    We should be mindful that there are various conditions that can produce cold and flu like symptoms and not leap to any conclusions. Staff might reasonably have a conversation with a student or colleague to check on their welfare and to ensure that they are aware of the advice provided in 'What should I do if I have any of these symptoms of the coronavirus?'.

  • What if a staff member is currently unable to return from China?

    Any staff member who finds themselves unable to return from China beyond their planned visit should contact the HR Service Centre by email or by phone on +61 8 8313 1111 as soon as possible. HR can provide specific advice and support, tailored to individual circumstances.

  • Has the University banned travel to or transit through China?

    A temporary ban on staff travel to or transit through China and Hong Kong has been invoked. The University’s insurer has advised that any new travel to China will not be covered by insurance and coronavirus is being treated as a known and foreseen event effective 24 January 2020.

    Anyone in China before 24 January who needs to change plans to leave will be covered by insurance.

    Travel arrangements that were made prior to 24 January and now need to be changed will also be covered by insurance.

    Further information is available from our insurer or through HR Service Centre via phone on 08 8313 1111 or via email.

  • Am I covered by travel insurance if I have to cancel my flights or book flights out of China?

    A temporary ban on staff travel to or transit through China and Hong Kong has been invoked. The University’s insurer has advised that any travel to China booked after 24 January will not be covered by insurance.

    Anyone in China before 24 January who needs to change plans to leave will be covered by insurance.

    Travel arrangements that were made prior to 24 January and now need to be changed will also be covered by insurance.

    Further information is available from our insurer or through HR Service Centre via phone on 08 8313 1111 or via email.

  • I have a question that is not covered by this FAQ – who do I contact?

    Staff should feel free to raise questions with their supervisor/line manager or HR Service Centre on 8313 1111. The Employee Assistance Program is also available if you would like additional support.