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FAQ for Online Enrolment

 

Security and Computer Access

1. Is the site secure?

2. How safe are my credit card details?

 

Sign In and Enrolment

3. How do I enrol online?

4. How do I Sign In?

5. I can’t sign in using my username and password, or, I get an error message when I try to sign in. What do I do?

6. How do I enrol in more than one course?

7. What do I do if I want to enrol another participant or group of participants into a course?

8. What do I do if the online form does not work?

9. How do I apply for a discount?

10. How many discounts can I apply for?

11. How do I know if my enrolment has been processed?

12. I did not receive a confirmation email once I completed my enrolment and payment. What should I do?

13. Can I leave my course selection in the shopping cart and resume my enrolment at a later time?

14. I can’t add a course to my shopping cart.  What should I do?

15. How do I remove a course from my shopping cart?

16. Can I withdraw from my course online?

17. If PCE cancels a course, will you process a refund on my credit card?

18. Can I re-print my tax invoice from the website?

19. Do I need to bring my confirmation email/tax invoice to my course?

 

Payment

20. How can I pay the course fees?

21. Can I make a part-payment for a course fee?

22. How do I know my payment has been processed correctly?

23. Can I pay for my course using two separate credit cards?

24. I received an error message when I tried to process my payment, what should I do?

25. Can I pay for a course using someone else’s credit card?

26. The payment process was not successful or interrupted and I was logged out of the system.  When I signed in again, I could not find a record of my course enrolment and/or could not add these courses again to the shopping cart.  What should I do?

 

Personal Details

27. Can I change my personal details online?

28. How do I change my password?

29. Is my password case sensitive?

30. I can’t sign in using my username and password, or, I get an error message when I try to sign in?

 

Security and Computer Access

1. Is the site secure?

The University of Adelaide is committed to making online payments as safe as possible and uses Commonwealth Bank Internet payment service to process all PCE online enrolments.

A significant feature of the Service is the security mechanism that maintains the security and privacy of financial and personal information. The service uses a 128-bit Secure Sockets Layer (SSL) protocol that was developed to protect confidential information such as credit card numbers and other financial data from interception and hacking.

Using the payment service requires a browser that supports SSL security. For further information please visit https://migs.mastercard.com.au/psp/gateway/common/images/CBA/legals/index.htm

2. How safe are my credit card details?

PCE does not retain any credit card information. All payments are made through Commonwealth Bank's secured site.

In order to utilise the service, your credit card details are required. Some information is collected and analysed about the users of the service. This information only includes such data as what time of the day the site was visited, etc. No personal or other information that may identify you is included in this analysis.

Cookies are used on the payment site for statistical purposes only; no personal information is collected.

PCE does not retain any credit card numbers, however, PCE does ask clients to submit the card holder's name and address in case a refund is required.

Sign In and Enrolment

3. How do I enrol online?

Simply visit the PCE website, browse and select the course of your choice and follow the easy steps.  If you require additional information please contact PCE for assistance.

4. How do I Sign In?

Visit the PCE website and click ‘Sign In’ in the top right navigation bar.  You must provide a preferred mailing address, contact phone number and a valid email address.

5. I can’t sign in using my username and password, or, I get an error message when I try to sign in. What do I do?

You will need to contact PCE for assistance.

6. How do I enrol in more than one course?

After adding your first course to your shopping cart, select the ‘Continue Shopping’ button to continue browsing courses.  Once you are ready to add another course, select the ‘Enrol Now’ button.

7. What do I do if I want to enrol another participant or group of participants into a course?

You can register a group or on behalf of someone else for professional personal development courses.

This online form allows you to register a person or group for a course only, PCE will email you an invoice for payment within 2 business days. You can easily make payment on your invoice by mail, in person or by phone.

This form is for Professional and Personal Development Course only.

8. What do I do if the online form does not work?

If you experience any difficulty with the online form please please contact PCE for further assistance.

9. How do I apply for a discount?

All applicable discounts for courses will be listed within the shopping cart and you will be prompted to select an option.

10. How many discounts can I apply for?

Only one discount per course may be claimed.  If you are eligible for more than one discount, you may select more than one discount from the list and the most optimum discount will be applied automatically.

11. How do I know if my enrolment has been processed?

Once your enrolment has been processed, a 'Payment Confirmation' page will display, you will also receive an email containing a credit card receipt confirming your enrolment and payment for the course.  You can also check your enrolment by selecting the ‘Enrolment History’ link on your profile page.

12. I did not receive a confirmation email once I completed my enrolment and payment. What should I do?

Your email address may have been incorrectly entered.  Please contact PCE for further assistance.

13. Can I leave my course selection in the shopping cart and resume my enrolment at a later time?

No.  If you logout from the website, the courses you have selected will be removed from your shopping cart.

14. I can’t add a course to my shopping cart.  What should I do?

Check the start date of the course – the system will not allow you to add a course that has started or is starting on the same day you are enrolling. There may still be places available so please contact PCE to complete your enrolment.

The course may be full.  Please select ‘contact us’ and follow the steps to be waitlisted.

There may be a system error.  Please contact PCE for further assistance.

15. How do I remove a course from my shopping cart?

You will need to select ‘Remove’ from within the shopping cart.

16. Can I withdraw from my course online?

No. You cannot withdraw from a course online. PCE’s refund and cancellation conditions apply for all PCE courses.  Please contact PCE for further assistance.

17. If PCE cancels a course, will you process a refund on my credit card?

If PCE cancels a course a full refund will be made to the payees credit card.

18. Can I re-print my tax invoice from the website?

No. You cannot re-print your tax invoice from the website.  Should you require a copy of your tax invoice, please contact PCE for assistance.

19. Do I need to bring my confirmation email/tax invoice to my course?

In most cases you do not need to bring your confirmation email/tax invoice to the course. You will be automatically listed on the course list. However, if you have enrolled within 24 hours of the course starting it is recommended that you bring your course confirmation email/tax invoice. 

 

Payment

20. How can I pay the course fees?

You pay your course fees online using a credit/debit card via the secure payment gateway.  Please note we do not accept Diners Club cards.  Please visit the ‘How to Enrol’ page for alternative methods of enrolling.

21. Can I make a part-payment for a course fee?

A part payment option is only available for PCE language courses and Year 12 tuition courses however this method is not available online. If you wish to take advantage of our part payment option please contact PCE.

All other course fees must be paid in full. 

22. How do I know my payment has been processed correctly?

Once your payment has been processed a 'Payment Confirmation' page will display and a tax invoice will be sent via email which will contain your credit card receipt confirming successful enrolment and payment.  Please retain this for future reference.

23. Can I pay for my course using two separate credit cards?

No, you cannot use two separate credit cards to make a payment online.  If you wish to do so, you will need to contact PCE.

24. I received an error message when I tried to process my payment, what should I do?

Try to process the payment again by selecting the ‘Retry Payment’ button.  Please ensure that you do not press any keys or make changes to the screen whilst the payment is being processed in Commonwealth Bank's secured site. 

If you are unable to process the payment on your second attempt, please contact PCE.

Your personal details and request for course enrolment will be maintained on our system. 

25. Can I pay for a course using someone else’s credit card?

Yes.  On the ‘Payee Information’ page ensure you enter the card holders name and address.  Please note that PCE does not retain any credit card information.  When you are directed to Commonwealth Bank's secure site, you will be required to enter full credit card details.

26. The payment process was not successful or interrupted and I was logged out of the system.  When I signed in again, I could not find a record of my course enrolment and/or could not add these courses again to the shopping cart.  What should I do?

You will need to contact PCE for assistance to complete your enrolment.  A record of your personal details and request for course enrolment will be maintained on our system.

 

Personal Details

27. Can I change my personal details online?

Yes, to change your details online, you will need to ‘Sign In’ and go to ‘View Profile’.  Once you update your details, select the ‘Submit’ button.  Your details will be automatically updated on our system.

28. How do I change my password?

'Sign In' and go to ‘View Profile’ and select the ‘Change Password’ option.  You will need to enter your old password, enter and re-confirm your new password.

29. Is my password case sensitive?

Yes, your password is case sensitive.

30. I can’t sign in using my username and password, or, I get an error message when I try to sign in?

If any of the details you have entered don’t match what PCE has on record, you will be unable to enrol. Please contact PCE to confirm your details.

 

 

Professional & Continuing Education including the English Language Centre
Address

Level 9, 115 Grenfell Street
The University of Adelaide
SA 5005 Australia

Contact

Phone: +61 8 8313 4777
Fax: +61 8 8313 4411
Email