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Lean for Services

Calendar Dates Please Contact us to register your interest

Fees Fee $1450

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  • Course Overview

    The Lean Thinking (Lean) approach to operational excellence has migrated far from its origins in manufacturing to find broad application in virtually all forms of enterprise.

    Derived from Toyota's renowned production system principles, Lean is focused on reducing waste and increasing flow, raising employee involvement and maintaining continuous improvement while creating value. It can form a powerful platform for transforming organisations and innovation efforts of all kinds. And this two-day program will show you how to apply it to the delivery of a service.

    Lean for Services has been tailored to provide the essential understanding and skills to use Lean within sectors such as health care, financial services and government to reduce errors, waste and costs, accelerate time cycles, streamline processes and, ultimately, improve client experience.

  • Key Learning Benefits

    Participants of Lean for Services will be introduced to the key philosophies, concepts, principles, tools and techniques of Lean approaches. At the conclusion of this program, you will be able to:

    • Incorporate Lean principles in the management of your organisation
    • Map and improve value streams using Kaizen, Kaikaku and Heijunka methods
    • Apply visual management to your organisation and develop action-oriented Lean KPIs and scorecards

    It's true: Lean isn't just for traditional manufacturing companies. Uncover the foundational concepts of Lean and learn to implement them in your organisation with Lean for Services.

  • Program Structure

    The two-day Lean for Services program provides a stimulating, hands-on learning experience, with a specific focus on the needs of service organisations. It will be highly interactive, with opportunities to advance your opinions and ideas. Participation is encouraged in a supportive environment.

    To ensure the concepts introduced during the program are understood, they will be reinforced through a mix of learning methods, including lecture-style presentation, open discussion, case studies, simulations and group work.

  • Who Attends

    This program will benefit senior executives, managers, professionals, team leaders and operational employees working in all types of services organisations, including health care, financial services, insurance, professional services and all levels of government.

  • Presenter & Facilitator
    Max Zornada
    Max ZornadaBA (Mech)(Hons), MBA

  • Benefits for Your Organisation

    The program will give you a broad understanding and working knowledge of the key Lean management philosophies, principles, tools and techniques for driving organisational improvement and process innovation.

    Lean for Services introduces the foundation concepts required to identify and formulate Lean improvement and management strategies.

Executive Education Unit



Level 7
10 Pulteney Street
Adelaide SA 5000


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Telephone: +61 8 8313 3268
Facsimile: +61 8 8313 6140
Staff Directory: Executive Education Unit