Student Support Services' FAQs
These FAQs can help you if you have questions about student support services:
- I am worried about my exams. Where can I get help?
The University offers Counselling Services for students in relation to issues that are affecting study. Professional Counsellors are available to help you resolve difficulties. The service is free and confidential. The Service also provides a telephone counselling service on 8313 5663.
A number of self-help resources are available online, including information about managing exam stress, study tips, sleeping better and time management.
- I have a medical condition or disability that may impact my studies. What should I do?
The University provides a range of services to students, this may include adjustments to the standard teaching and/or assessment processes including examinations. To access these services you need to provide written verification of your disability or medical condition to the Disability Advisors.
- I am an elite athlete with commitments during the exam period. What should I do?
Contact Counselling, Disability & Elite Athletes (phone 8313 5663) for information about and authorisation for the Elite Athletes scheme.
- How do I make a complaint?
The University encourages feedback on all aspects of University life. It recognises students' rights to express dissatisfaction or make complaints about services provided by the University, and monitors the nature, progress and outcome of complaints. Complaints, comments and expressions of concern are analysed to identify problems and improve academic and other services.
Positive feedback is also welcome. Please email your comments directly to firstname.lastname@example.org