If you have a credit balance on your account, you may be able to request a refund. The information below sets out the circumstances when a refund will be paid.
You can also refer to the Student Fees Refund Policy & Procedures.
Refunds will be processed after other financial obligations to the University have been discharged, including (but not limited to) library fines, student loans and accommodation charges.
Refund requests are normally processed by the University within 28 days, however payments to overseas bank accounts may take longer, due to additional bank processing times.
Refund payments are normally made directly into a bank account, unless paid by credit / debit card. Bank details are required for all refund requests, even if the refund is to the original credit / debit card*, to ensure payment can be finalised.
* The merchant surcharge fee will also be refunded unless a partial refund is being made, in which case the surcharge fee will not be refunded.
Applying for a refund of a credit balance
Applying for a refund of a credit balance depends on the type of bank account you have. Click on the relevant button below to take you to the right refund request form.
Not a current student? If you are not a current student, or do not have a current University log in password, email firstname.lastname@example.org to request the Non-Current Student Refund Request Form.
Special circumstance refunds
Students who withdraw from a course(s) after the Census Date due to special circumstances, may apply for a Special Circumstances Refund.
Please see the Special Circumstances Refund Repayments, Remissions and Re-credits page, if you believe you meet the criteria.
International students, who withdraw from their study after accepting their offer, but prior to the census date in their first Teaching Period, and believe this is due to special circumstances, may apply for a Repayment of Administration Fee in Special Circumstances.
English Language Centre (Academic English) students who withdraw from their English program and believe they meet the criteria of special circumstances may apply for a Special Circumstances refund.
Refunds will be processed in certain circumstances as set out below. If a refund is payable, please submit the applicable refund form. The following table outlines common circumstances, other than Special Circumstances and likely outcomes upon completion and submission of your refund form:
Circumstance Refund payable HECS-HELP and FEE-HELP remission The University is unable to provide in full the academic program offered at any time on or after the advertised starting date Full refund of all tuition fees or Student Contributions paid for that course(s) Full loan liability remitted Student withdraws from a course(s) before the Census Date Full refund of all tuition fees or Student Contributions paid for that course(s) Full loan liability remitted Student withdraws from a course(s) after the Census Date and no special circumstances apply No refund payable No adjustment or remission made
The following table sets out the University’s policy on refunds of First Tuition Payments or tuition fees paid by international students, other than under Special Circumstances.
If a refund is payable, please submit the applicable refund form.
Delays may occur when refunds are paid to overseas bank accounts.
Circumstance Refund payable All students 1
University is unable to provide in full the academic program offered at any time on or after the agreed starting date
Full refund of all fees paid within 14 days*
Commencing students only 2 University withdraws offer to award or non-award program because student fails a preliminary program – such as the Pre-Enrolment English Program or a foundation studies or bridging program - the successful completion of which is a condition of offer to their principal program
Full refund of all fees paid for the principal program (any refund payable for Pre-Enrolment English Programs will be determined separately to any award program refund)
3 Student’s application for a student visa is denied by the Department of Home Affairs (DHA) prior to the last day to withdraw fail (WF)* in their First Teaching Period and the student presents certified evidence of the refusal to the University
Full refund of all fees paid (including, but not limited to, Pre-Enrolment English Programs, General English for Academic Programs, and all tuition fees paid) 4**
(a) Student gives written notice to the University of their decision to withdraw from their Program at least four (4) weeks before the commencement of their First Teaching Period;
(b) University withdraws offer of enrolment based on incorrect and/or incomplete information provided by the applicant or their agent;
(c) Student does not meet the entry requirements of their conditional offer and has given written notice to the University prior to the commencement of their First Teaching Period
Refund of all fees paid less 10% of the First Tuition Payment 5** Student gives written notice to the University of their decision to withdraw from their Program less than four (4) weeks before the commencement of their First Teaching Period, but before the Census Date
Refund of all fees paid less 50% of the First Tuition Payment
Research postgraduate student withdraws from program after acceptance and before the conclusion of their First Teaching Period (first semester)
Full refund of whichever is lesser: The total amount of tuition fees paid less 20% of the annual indicative tuition fee;
The total amount of tuition fees paid, less the amount due for the period of time enrolled
*In 2020, the last day to withdraw fail (WF) is the same as the last day to withdraw without failure (WNF).
** International students, who withdraw from their study after accepting their offer, but prior to the Census Date in their First Teaching Period and believe this is due to special circumstances, may apply for a Repayment of Administration Fee in Special Circumstances
Continuing students only 7 Coursework students - After First Teaching Period has been completed, and all deposit conditions (as per the offer letter) have been fulfilled, coursework student withdraws from a course(s) before any subsequent Census Dates
Full refund of tuition fees paid for that course(s)
8 Research students - After First Teaching Period (first semester) has been completed, and all deposit conditions (as per the offer letter) have been fulfilled, research student formally withdraws from, or submits their thesis for, their program Full refund of any tuition fees paid from the date of submission or withdrawal date Additional circumstance specific to Academic English program students 9 Student withdraws from their English Language Centre (ELC) Academic English Program after Census date The tuition fees will be retained by the University for any 5-week session, once the Census Date has passed. The student will receive a full refund of all tuition fees paid for any future 5-week session(s) remaining in their ELC Academic English program Refunds are not payable at all in the circumstances set out in 10 - 16 below 10
Student withdraws after the Census Date for courses in which student enrolled, and no special circumstances apply
No refund payable 11 Student withdraws from their program after their First Teaching Period Census Date and part of their First Tuition Payment remains unused on their account No refund payable 12 Student visa cancelled by the Department of Home Affairs (DHA) for any reason No refund payable 13 Commencing student’s visa application is denied by the Department of Home Affairs (DHA) after the last day to withdraw fail (WF) in their first Teaching Period No refund payable 14 Continuing student’s visa application is denied by the Department of Home Affairs (DHA) after Census Date in the Teaching Period in which currently enrolled No refund payable 15 Student does not complete the requirements for a course or program, including a preliminary program such as Pre-Enrolment English Program or bridging program, and no special circumstances apply No refund payable 16 Australian or international law [including but not limited to the Charter of the United Nations (Dealing with Assets) Regulations 2008, Autonomous Sanctions Regulations 2011, or the Anti-Money Laundering and Counter-Terrorism Financing Act 2006] prevents the University from making the refund payment No refund payable
International students - overseas student health cover refunds
Refunds of Overseas Student Health Cover (OSHC) will only be processed where the University has arranged OSHC on behalf of a student, and the student has not arrived in Australia.
If a student has arrived in Australia, they will need to contact their OSHC provider directly to arrange any refund of their remaining OSHC policy.