Skip to content

Rights and Responsibilities

Student with Grievance

Rights

  • To have grievance considered promptly and courteously
  • To be accompanied or represented in grievance follow-up by friend or Student Grievance Adviser
  • Not to be disadvantaged as a consequence of raising the grievance
  • To ask for a note from the person responsible on the outcome of the discussion (students are advised to make their own note of the discussion, for later reference if required)

Responsibilities

  • Not to make frivolous complaints or raise grievances without substance
  • To outline facts of grievance calmly and courteously
  • To outline resolution sought

Assistance Available

Contact a Student Grievance Adviser for assistance.

Person Responsible for Grievance

Rights

  • To be treated courteously by student with grievance
  • To seek advice from a supervisor or other appropriate University officer

Responsibilities

  • To follow up on grievance promptly, however communicated, and no later than 10 business days after it is first raised by student or their designated Student Grievance Adviser
  • To act courteously and try to understand grievance
  • To explore options for resolution  presented by student and/or other options, and discuss with student or their designated Student Grievance Adviser
  • To avoid intimidating behaviours
  • To ensure that the student is not unfairly disadvantaged as a consequence of raising the grievance

If the person responsible for the grievance is a staff member, and if requested by the student:

  • To make note of any discussion and final outcome, and provide a copy to student within 24 hours of staff member's decision about grievance

When person responsible for the grievance is a student each student is advised to make a note of their communications and the outcome.

 

Further Enquiries

Kate Borrett
Robert Simms
Student Affairs Officers
Wills Building
THE UNIVERSITY OF ADELAIDE
SA 5005 AUSTRALIA

Student Care

Adelaide University Union
Ground Floor, Lady Symon Building
THE UNIVERSITY OF ADELAIDE
SA 5005 AUSTRALIA
Telephone: +61 8 8313 5430
Email