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Academic Grievances


Assessment

A coursework student may formally request a review or re-mark of their assessment tasks or grade provided there are academic or procedural reasons for the request.

It is important to note that if a review or re-mark is granted, the mark awarded from that review or re-mark will stand as the final mark for the work, regardless of whether it is higher or lower than the mark originally awarded, unless the Head of School believes there are special circumstances why this should not be the case.

  • Process for Coursework Students
    • Lodge a request for review
      Lodge a written request for review of result or independent re-mark.
    • What should the written request include?
      The request must include a summary of the reasons why the student believes their assessment work deserves a higher mark.
      These reasons must be directly related to:
      • the academic quality of the work, and/or
      • a failure in procedure
    • With whom do I lodge my grievance?
      The relevant Head of School.
    • How quickly must I lodge a grievance?
      Within 10 business days of the date of notification of the result.
  • Examples of Valid Assessment Grievances

    The student believes:

    • The mark or grade was not based on the specified assessment methods provided as part of the Course Profile
    • A piece of work handed in on time was treated as having been submitted late and thus not marked or given a downgraded mark
    • Progress in the course was disadvantaged because feedback was not provided in accordance with the Assessment for Coursework Programs Policy
    • The Assessor demonstrated bias against the student, which affected their mark or grade. This grievance allegation must be supported by evidence of specific instances.
    • An error occurred in calculating the final mark or grade
    • The marker's written feedback is inconsistent with the final grade
    • The standard applied to marking their piece of assessment was incorrect
  • Invalid Reasons for Submitting a Request for Review or Re-mark
    • personal or medical problems – these should normally be dealt with through deferred assessment in accord with the the procedures for Supplementary Assessment
    • financial or other implications of not passing the course
    • the need for additional marks to get a pass or higher grade for the course
    • a study overload
    • a grade inconsistent to those received by the student in other courses
  • Head of School Responsibilities
    • Acknowledge receipt of the request within three business days
    • Consider the request, make enquiries and seek advice as necessary (including from the Course Coordinator and/or the relevant Assessment Review Committee)
    • Make a determination and inform the student of the decision in writing within 10 business days of receipt of the request for review or re-mark
    • Where a review or re-mark is granted, arrange for it to be conducted and completed within a further 10 business days. [If the review of re-mark results in a changed overall grade for a course, the changed grade requires approval of the relevant Executive Dean, in accord with the Assessment for Coursework Programs Policy.] The final result must be notified to the student in writing
  • Process for Higher Degree by Research Students

    Because HDR theses are examined in a comprehensive process involving at least two examiners there is no formal review (Stage 2) process for students dissatisfied with the thesis examination result. Students must proceed straight to making an appeal (Stage 3); appeals are permitted on procedural grounds only.

Applications for Credit Transfer

  • Process

    To be developed per the proposed new Arrangements Framework/Policy.

Supplementary Assessment

For students who have a grievance about being denied a request to take a supplementary assessment, as governed by the Modified Arrangement for Coursework Assessment Policy.

  • Process for Student
    • Lodge a request for review
      Lodge a written request for review of the decision regarding the request for supplementary assessment, with reasons.
    • With whom do I lodge my grievance?
      The relevant Head of School or Faculty Administrator.
    • How quickly must I lodge a grievance? 
      Within 10 business days of the date of notification of the decision to deny supplementary assessment.
  • Head of School's or Faculty Administrator's Responsibilities
    • acknowledge receipt of the request within three (3) business days
    • make a determination and inform the aggrieved student of the decision in writing within 10 business days of receipt of request for review within 10 business days of receipt of request for review and, if a supplementary examination is granted, in timely fashion to allow the student appropriate preparation

    Where a supplementary assessment is granted the Head of School or Faculty Administrator must arrange for implementation as soon as practicable.

Admission or Program Transfer

This section applies to grievances about the rejection of applications by current students for admission or transfer into another University of Adelaide program.

Award of a Scholarship or Prize

  • Process for Student
    • Lodge a request for review
      Lodge a written request for review of the decision not to award a scholarship or prize, including details of the reason for the grievance.
    • How quickly must I lodge my grievance? 
      It depends whether or not the prize/scholarship requires an application from the student:
      • where no application is required – within 20 days of the date the award is announced
      • for prizes and scholarships which the student must apply for – within 20 business days of the date of notification of the outcome of the application
    • With whom do I lodge my grievance?
      It depends on who administers the prize/scholarship. Grievance Facilitators may include:
  • Grievance Facilitator Responsibility
    • acknowledge receipt of written request for review within five business days
    • inform the aggrieved student of the final decision in writing within 20 business days of receipt of request for review

    A different process applies if the grievance is about the administration of a scholarship or prize already awarded.

Graduation (from 2010)

Students are notified when they have completed the requirements of their award, and their academic transcript is automatically updated to confirm that they have graduated (provided they have no outstanding financial obligations to the University). The formal ceremony at which the award parchment is presented occurs later.

Students who believe they have completed the requirements of an award but have not been notified are advised to raise the issue as soon as possible at Stage 1 level with an appropriate staff member in the relevant Faculty or School.

If this does not resolve the matter, the student may submit a written grievance in accord with Stage 2.

  • Process for Student
    • Lodge a request for review
      Lodge a written request for review with details of the reasons for your grievance.
    • How quickly must I lodge my grievance? 
      As soon as practicable after the issue of grievance comes to your attention and within 20 business days.
    • With whom do I lodge my grievance?
      With the relevant Head of School or Executive Dean.
  • Grievance Facilitator Responsibility
    • acknowledge receipt of the request within five business days of the lodgement of request for review
    • make a determination and inform the student or other aggrieved party of the decision in writing within 20 business days of the lodgement of request for review

Academic Dishonesty Penalties - No Previous Record

  • Process for Student
    • Lodge a request for review
      Lodge a written request for review of decision and/or penalty. The request must include details of the reasons for the review.
    • With whom do I lodge my grievance?
      With the relevant Head of School or Executive Dean, as appropriate.
    • How quickly must I lodge my grievance?
      Within 10 business days of the date of notification of the decision/penalty.
  • Grievance Facilitator Responsibility
    • acknowledge receipt of the request within 5 business days
    • inform the student of the decision in writing within 20 business days of receipt of the request

Academic Dishonesty Penalties - Previous Record

Because the finding of academic dishonesty and/or the penalty can only be made following a formal investigation and hearing by the Academic Dishonesty Review Committee as required under the Academic Honesty Policy & Academic Dishonesty Procedures, there is no Stage 2 review – students with a grievance must proceed directly to Stage 3.

Exclusion for Unsatisfactory Academic Progress

Because the decision to exclude on the basis of unsatisfactory academic progress can only be made following a formal investigation and hearing, as required under the Academic Progress for Coursework Students Policy, there is no Stage 2 review – students with a grievance must proceed directly to Stage Three. Appeals are only available on the grounds of non-compliance with the policy, i.e. on procedural grounds.

Other

If none of the above mentioned categories cover your grievance with the University the process for having it reviewed is similar to the Stage 2 process for other types of grievances.

  • Process for Student

    Lodge a written statement of grievance with the supervisor of the person against whom you have a grievance, or other appropriate person, within 20 business days of the grievance issue coming to your attention.

    An appropriate person could be a Head of School, or the head of an administrative unit dealing with the matter you have a grievance about.

    Remember, Student Grievance Advisers can assist with identifying the appropriate person.

  • Grievance Facilitator Responsibility
    • acknowledge receipt of the grievance within five (5) business days of lodgement
    • make a determination and inform the student of the decision in writing within 20 business days of lodgement
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Further Enquiries

Kate Borrett
Robert Simms
Student Affairs Officers
Wills Building
THE UNIVERSITY OF ADELAIDE
SA 5005 AUSTRALIA

Student Care

Adelaide University Union
Ground Floor, Lady Symon Building
THE UNIVERSITY OF ADELAIDE
SA 5005 AUSTRALIA
Telephone: +61 8 8313 5430
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