New service management system launching soon
On Wednesday 18 August, ITDS will launch phase 1 of its new cloud-based service management solution, ServiceNow. Efficient service management is a foundational component of the University's technology strategy, Digital Future, and provides critical infrastructure in support of the University’s Future Making strategic plan.
The implementation offers significant improvements in the way we manage IT service faults and requests across the University using automation, machine learning and intelligent performance analytics.
One change you may notice is that you will no longer receive an automated response email with a reference number when you email us. Rest assured, we will have received your inquiry, but it may take us a little time to correctly log your ticket in our system. Although most University staff and students might notice only minor differences in this phase it will all be quite new for our IT Support staff so please be patient with them as they work hard to resolve your ticket.