Student Support: Getting Started at The University of Adelaide

Welcome to The University of Adelaide! 

We understand how crucial it is to have your digital essentials set up and ready for the start of term.

On this page, you will find resources on how to get everything sorted, and where to get further support if required.


Activating your student account & email

Please ensure that you have your Student ID Number (e.g. a1234567) ready. Go to the Profile Management page and input your Student ID Number to activate your account.


Setup Multi Factor Authentication

Multi Factor Authentication (MFA) adds an additional layer of account security by requiring two or more pieces of information to gain access to University data and systems. You will be prompted to set up MFA such via Okta Verify or Google Authenticator before you login to the University system for the first time. Please refer to the MFA page for further guidance.


Connecting to the University of Adelaide Wi-Fi Network

Stay connected anywhere on campus with your laptop or other portable devices by connecting to the University Wi-Fi network. Visit the Wi-Fi Network page for details instructions on how to connect to the University Wi-Fi.


Microsoft Office 365

Microsoft Office 365 access is free for all University of Adelaide students. You can install Microsoft Office 365 applications on up to 5 compatible desktops (PC or Mac), plus 5 tablets/mobile devices. This includes the latest versions of Word, Excel, PowerPoint, OneNote, Access, Publisher and Outlook. Details on how to install and access Microsoft Office 365 can be found here.


Software for Students

Get the most out of your work or study with a great range of software available for students. Visit the Software for Students page for more details.




Access a range of applications on Any Device, Any Place, and any Time. Visit the ADAPT page for more information.


Printing for Students

For Follow-You printing guides, and other printing information including charges, quotas and top-up options, visit the Printing for Students page.


Remote Access

You may need to connect to the GlobalProtect Virtual Private Network (VPN) to access some University systems and applications remotely. Please refer to the VPN page for further details.


Further Support

If you have any questions or require further assistance, please contact the ITDS Service Desk any time on +61 8 8313 3000 or log a ticket via the MyIT Portal.