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Hardware Recalls

Last updated: Tuesday 24th April 2018, 9.20am

Current Recalls by Date
Date Added Hardware Recalled Issue Support Process
24/04/2018 13-inch MacBook Pro (non Touch Bar) Battery Replacement Program

In a limited number of 13-inch MacBook Pro (non Touch Bar) units manufactured between October 2016 and October 2017 a component may fail causing the built-in battery to expand.

Apple will replace eligible batteries, free of charge, to affected units. The affected units eligibility is determined by the product serial number.

This is a service supplied directly from Apple. More information and details on how to have your battery replaced can be found here

15/01/2018 HP Battery Recall

Some HP computers sold from December 2015 to December 2017 require their batteries to be replaced. Many of these are internal batteries to will require replacement by HP.

No computers within our standard fleet are affected.

HP are replacing these batteries at to cost to the customer. The full support process and list of devices affected can be found here:

https://batteryprogram687.ext.hp.com/

2/01/2018 Older Apple iPhone's may suffer from a degradation in battery life or performance.

Apple have reduced the cost of an out-of-warranty iPhone battery replacement to $39 for an iPhone 6 or earlier.

This is a service supplied directly from Apple. More information and details on how to have your battery replaced can be found here

 

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