Insurance Services

The University carefully manages its insurance policies to protect its people, assets and activities.  The design of the insurance program varies from year to year and takes account of changing University activities, changes in the marketplace and other factors - both internal and external.  The insurance program requires substantial preparation and planning, from design and negotiation to ongoing management.

In the event of a loss or a circumstance occurring for which the University might be covered, we work with you to:

• Minimise potential financial loss 
• Ensure the University's interest is protected
• Appoint relevant professionals where necessary (legal advisors, loss adjusters, technical experts)

What we do

• Design, purchase and implement the University insurance program.
• Manage the payment of claims below the University deductible.
• Coordinate between the University and the Insurers for claims above the University deductible.
• Internally allocate, invoice and provide payment to the insurers of insurance premiums.
• Manage the insurance service providers.

The University's travel and personal accident cover (for staff and students) is an important feature of the University's insurance program.

Claims Management

The management of claims within the University is of prime importance to ensure that the University receives the indemnity under the terms of its insurance contracts.  An important requirement of compliance with contract obligations under the insurance program is the timely and effective management and reporting of adverse events - situations that have the potential to become a matter that will attract a legal response which may result in court action.

Adverse events must be reported to Legal and Risk to enable the University insurers to be placed on notice. The timing of the notice is critical and can mean the difference between being indemnified (covered under our insurance policy) or not.

Adverse events that become claims will be reported, monitored and managed in all areas across the learning and teaching, commercial and research activities. 

For more information

For further information about the obligation to report adverse events, see the Adverse Events Reporting Guide 2009 or contact Bob Reilly on 830 35804 or Tom Pontt on 830 33878.

For information about specific information relevant to each of the University's insurance policies, including travel policies and useful travel information see Insurance Policy Guides (restricted access).

For practical guidance for some common insurance related queries (including travel insurance) see Insurance FAQs.