Please see outlined below the roles and responsibilities of Student Grievance Advisors.
- To provide a first point of contact to discuss a student’s grievance or potential grievance.
- To explore the claims made by the student to ascertain their validity and seriousness.
- To assist in clarifying the nature of the grievance, formulating the grievance and determining desired outcomes.
- To explore options for action in accord with the Student Grievance Resolution Process, or outside it.
- To support the student throughout the Grievance Resolution Process (the Education & Welfare Officers may also support through advocacy).
- To monitor the fairness of the grievance resolution process on behalf of the student.
- To listen non-judgementally to the issues raised by the student.
- To provide information on application of the Student Grievance Resolution Process, including information about required timelines, confidentiality and privacy, and protecting against victimisation.
- To maintain confidentiality about the grievance and not reveal identifying details of the case without the permission of the aggrieved student, except where there is a risk to the safety of any persons or where there is a legal requirement.
- Where the grievance process reveals information about actions or behaviour which, in the opinion of the Student Grievance Advisor, would pose a high level of risk to the University, its people or its property, refer it immediately to the Chief Operating Officer.