Student Grievance Advisors

Please see outlined below the roles and responsibilities of Student Grievance Advisors.


  • To provide a first point of contact to discuss a student’s grievance or potential grievance.
  • To explore the claims made by the student to ascertain their validity and seriousness.
  • To assist in clarifying the nature of the grievance, formulating the grievance and determining desired outcomes.
  • To explore options for action in accord with the Student Grievance Resolution Process, or outside it.
  • To support the student throughout the Grievance Resolution Process (the Education & Welfare Officers may also support through advocacy).
  • To monitor the fairness of the grievance resolution process on behalf of the student.


  • To listen non-judgementally to the issues raised by the student.
  • To provide information on application of the Student Grievance Resolution Process, including information about required timelines, confidentiality and privacy, and protecting against victimisation.
  • To maintain confidentiality about the grievance and not reveal identifying details of the case without the permission of the aggrieved student, except where there is a risk to the safety of any persons or where there is a legal requirement.
  • Where the grievance process reveals information about actions or behaviour which, in the opinion of the Student Grievance Advisor, would pose a high level of risk to the University, its people or its property, refer it immediately to the Chief Operating Officer.

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Student Grievance Resolution Process (SGRP)


Any enquiries regarding the Student Grievance Resolution Process (SGRP) can be directed to the Student Grievance and Conduct Advisors.

Contact a Student Grievance and Conduct Advisor