Student Grievance Advisors

Please see outlined below the roles and responsibilities of Student Grievance Advisors.

Role

  • To provide a first point of contact to discuss a student’s grievance or potential grievance.
  • To explore the claims made by the student to ascertain their validity and seriousness.
  • To assist in clarifying the nature of the grievance, formulating the grievance and determining desired outcomes.
  • To explore options for action in accord with the Student Grievance Resolution Process, or outside it.
  • To support the student throughout the Grievance Resolution Process (the Education & Welfare Officers may also support through advocacy).
  • To monitor the fairness of the grievance resolution process on behalf of the student.

Responsibilities

  • To listen non-judgementally to the issues raised by the student.
  • To provide information on application of the Student Grievance Resolution Process, including information about required timelines, confidentiality and privacy, and protecting against victimisation.
  • To maintain confidentiality about the grievance and not reveal identifying details of the case without the permission of the aggrieved student, except where there is a risk to the safety of any persons or where there is a legal requirement.
  • Where the grievance process reveals information about actions or behaviour which, in the opinion of the Student Grievance Advisor, would pose a high level of risk to the University, its people or its property, refer it immediately to the Chief Operating Officer.

Can’t find what you are looking for?

Student Grievance Resolution Process (SGRP)

Enquiries

Any enquiries regarding the Student Grievance Resolution Process (SGRP) can be directed to the Student Grievance and Conduct Advisors.

Contact a Student Grievance and Conduct Advisor