Student Grievance Advisors

Students are advised to consult with a Student Grievance Advisor for information and support with the resolution of their grievance, and they may do so at any stage of the grievance process.

Please read about the role and responsibilities of Student Grievance Advisors before seeking advice.

Roles and responsibilities of a Student Grievance Advisor


  • To provide a first point of contact to discuss a student’s grievance or potential grievance.
  • To explore the claims made by the student to ascertain their validity and seriousness.
  • To assist in clarifying the nature of the grievance, formulating the grievance and determining desired outcomes.
  • To explore options for action in accord with the Student Grievance Resolution Process, or outside it.
  • To support the student throughout the Grievance Resolution Process (the Education & Welfare Officers may also support through advocacy).
  • To monitor the fairness of the grievance resolution process on behalf of the student.


  • To listen non-judgementally to the issues raised by the student.
  • To provide information on application of the Student Grievance Resolution Process, including information about required timelines, confidentiality and privacy, and protecting against victimisation.
  • To maintain confidentiality about the grievance and not reveal identifying details of the case without the permission of the aggrieved student, except where there is a risk to the safety of any persons or where there is a legal requirement.
  • Where the grievance process reveals information about actions or behaviour which, in the opinion of the Student Grievance Advisor, would pose a high level of risk to the University, its people or its property, refer it immediately to the Chief Operating Officer. 

COVID-19 update

Please note: During the coronavirus pandemic, Student Grievance Advisors are available for you to contact, via email and/or phone. If an appointment is necessary, the staff can arrange to connect with you using Zoom.

While there may be some delays in responding to your query, due to staff working remotely, they will do their best to provide you with information and advice about resolving your grievance.

Contacting a Student Grievance Advisor

Students may seek advice and assistance from the following advisors:

Education and Welfare Officers at Student Care

The Education and Welfare Officers are not University employees, and are thus able to take an independent advocacy role on behalf of students. 

Phone: 8313 5430 

Counselling Support

Phone: +61 8 8313 5663

International Student Advisors

Phone: +61 8 8313 4828 

Wirltu Yarlu Support Officers - for Indigenous students

Phone: +61 8 8313 3623

Student Grievance and Conduct Advisors

For advice on the Student Grievance Resolution Process (SGRP), please contact a Student Grievance and Conduct Advisor in Student Affairs. Please be aware that Student Grievance and Conduct Advisors conduct a preliminary assessment of the merits of an appeal and are therefore not in a position to provide advice on the preparation of a student's appeal application. For independent information and advice on your specific circumstances, please contact an Education and Welfare Officers in Student Care (see above).


  • Ms Kate Borrett +61 8 8313 4456
  • Mr Hugh McCann +61 8 8313 7503


Can’t find what you are looking for?

Student Grievance Resolution Process (SGRP)


Any enquiries regarding the Student Grievance Resolution Process (SGRP) can be directed to the Student Grievance and Conduct Advisors.

Contact a Student Grievance and Conduct Advisor