Student Grievance Resolution Policy


The policy refers to the formal process by which Students are able to pursue grievance or complaint, as well as the timeframes in which the University will respond. It also serves to confirm that Students have the right to access external redress and review.

Title Version
Student Grievance Resolution Policy d2021/139878

RMO File No. 2018/7989
Policy custodian Deputy Vice-Chancellor and Vice-President (Academic)
Responsible policy officer Executive Director, Division of Academic and Student Engagement
Endorsed by Academic Board on 7 November 2018
Approved by Vice-Chancellor and President on 7 November 2018
Related Policies Student Grievance Resolution Process
University Records Policy
Student Misconduct Policy
Privacy Policy
Responsible Conduct of Research Policy
Research Misconduct Procedure
Related legislation Educational Services for Overseas Students Act 2000

National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2018

Higher Education Support Act 2003

Higher Education Standards Framework (Threshold Standards) 2015

Effective from 7 November 2018
Review Date 6 November 2021
Contact for queries about the policy Executive Director, Division of Academic and Student Engagement, tel: 8313 4001

Printed copies of these documents may not be up to date. Please refer to the University Policy and Procedures website for the latest version.