Customer Experience Courses

Learn innovative approaches for designing exceptional customer experiences, create and capture value for customers, and effectively build customer loyalty.

Dealing with Difficult, Angry or Aggressive Customers

Handle even the most difficult customers with confidence and care, and build a reputation for excellent customer service.

Designing the Customer Experience

From chatbots to big data analytics, technology is reshaping how the customer experience is being transformed and delivered globally.

Innovating with Design Thinking

Learn to succeed in today’s business environment by harnessing creativity and innovation through design thinking.

Leading the Customer Experience

Understand your leadership style and use it to transform your organisation’s customer experience.

Professional Telephone Skills

A phone call may be the only contact you have with your customers or stakeholders: make the most of this opportunity!