Access Counselling

We recommend you initially view the material on the Wellbeing Hub

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Wellbeing Hub Website

You can find study tips, information and advice about relationships, body and mental health, and a range of other information and support to help maximise your wellbeing.

Wellbeing Hub

Registration information

Register for an appointment if you are new to the service or it is more than 6 months since you had contact with us. Registration form is available Monday 9:00am to Friday 5:00pm.

If you have seen one of our counsellors within the last 6 months then you are already registered and you are not required to fill in the Counselling Registration form. In this instance please contact the service directly to arrange an appointment.

  • North Terrace / Waite  - +61 8 8313 5663
  • Roseworthy  - +61 8 8313 7932

Counselling information

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  • What is counselling and how do I access it?

    The Counselling Service is available for free and confidential one-to-one counselling (phone, virtual or face to face appointments) for all enrolled students on all of our campuses. Our team is staffed by a range of accredited health professionals who use short term counselling models. The benefits of short-term counselling include:

    • Improved ability to identify, manage and regulate feelings
    • Gaining insight into unhelpful patterns of thinking or acting
    • Developing helpful and healthy behaviours or thoughts
    • Learning alternative ways of viewing a challenging situation

  • What if my issue is urgent?

    Our Triage and Assessment Counsellors (TACs) are available Monday to Friday between the hours of 9:00 am to 5:00 pm for urgent issues. Outside of these hours, students are encouraged to contact the following services for support:

    • The University Crisis Line on 1300 167 654 or text on 0488 884 197
    • Lifeline: 13 11 14
    • Suicide Callback: 1300 659 467
    • Mental Health Triage: 13 14 65
  • Will I receive a reminder for my appointment?

    Yes, you will receive a reminder message. 

    When you book your very first appointment with a Student Life service, a staff member will ask you if you prefer a text message OR an email reminder for your Student Life appointments.   

    SMS reminders

    • SMS are sent to Australian mobile numbers only
    • Do not reply to the SMS - if you have any queries regarding your appointment, or you would like to change your appointment, please contact the relevant support service
      • North Terrace / Waite  +61 8 8313 5663
      • Roseworthy +61 8 8313 7932
    • By letting us know that you can't keep your appointment allows us to give it to another student. Please be mindful that when rescheduling at busy times of the year, our service demand is higher and there may be a delay in when you can next see a counsellor.

    Email reminders

  • What can I expect at my first appointment?

    Your first appointment with a counsellor will be an assessment session to discuss your concerns in a supportive and confidential environment. A lot of students find that one session is enough to meet their current needs. Other students may require a limited number of follow up appointments or be referred to other appropriate services.  This is dependent on your needs and what you and your counsellor agree would be helpful.

    COVID-19 adjustments

    Please note that in the current times we are adhering to regulations and guidelines put forward to us via the University of Adelaide and SA Health in relation to the current COVID-19 situation locally and Australia wide.

    At times face to face appointments may need to be changed to a phone or virtual appointment type.  Students will be notified if changes are due to occur.

  • Can a counsellor help me with supporting documentation for my studies?

    Students who have engaged with a counsellor either recently or in an ongoing capacity, may speak with their counsellor about potentially providing supporting documentation. 

    It is recommended that students who have not seen a counsellor before, seek the support of an external health professional who is aware of their situation (e.g. GP, psychologist). If you are a student attending counselling for the first time and requesting supporting documentation, please be aware that we may not be able to provide you with the requested paperwork. You are still welcome to book an appointment with a counsellor if you require support with your situation generally.  

  • Is what I tell my counsellor confidential?

    Yes, our counsellors will not discuss your personal information or attendance details with anyone outside of the service unless you have provided us with permission to do so. Exceptions to this are:

    • If there is a legal requirement for us to do so
    • We have a reasonable belief that there is a risk to your health or safety or that of another person
    • It is necessary for the University to obtain legal advice if your file is subpoenaed by a court of law

    You are welcome to refer to our confidentiality and privacy statement for further details.