Responding to Students

Counselling Support provides information for staff who may have concerns regarding a student.

Action Flow Chart - Students in Distress

  • Concern for a student's wellbeing

    If you are concerned about a student's wellbeing:

    • Please call us as soon as possible within office hours (9am-5pm Monday to Friday) on 8313 5663.
    • Ask to speak with the Triage and Assessment Advisor.
    • Please inform the Triage and Assessment Advisor of what your concerns are about the particular student. Your conversation is Confidential. However, if a student is at risk of harming themselves or another person then risk overrides the needs for confidentiality.
    • The Triage and Assessment Advisor will talk you through what steps you can take or what they will do as follow up.

    Inappropriate student behaviour

    The Early Intervention Group is set up to assist staff to manage students and their behaviour which is of an inappropriate, concerning or threatening nature.

    Student Medical Assessment and Leave Policy

    The University has a framework of policies and services to assist students to manage ongoing or intermittent health conditions which could impact on their studies. Students should be encouraged to seek the advice and support of these services.

    Serious health conditions can adversely impact on a student's capacity to study. A student's behaviour can also risk harm to self or others, or disrupt the activities of the University. In such circumstances a health assessment and/or a leave of absence from study, including a managed return to study, may be initiated by the University policy.

    View Policy

  • Staff counselling

    The Employee Assistance Program (EAP) provides free counselling assistance to University employees experiencing personal difficulties at work or at home. Counselling is provided by an experienced and impartial team of counsellors who are employed by an external agency.

    EAP is confidential and anonymous.

    Any staff member wishing to access a Counsellor can contact the service direct by phoning (+61 8) 8352 9898 during business hours or 0418 883 855 after hours and on weekends and public holidays.