Access Counselling Support

We recommend you initially view the material on the Wellbeing Hub

Wellbeing Hub website

You can find study tips, information and advice about relationships, body and mental health, and a range of other information and support to help maximise your wellbeing.

Wellbeing Hub

Making an appointment

In light of COVID-19, and to prioritise your safety and wellbeing, we have transitioned our support services to the following options:

  • Virtual appointments (Zoom)
  • Phone appointments
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  • What is counselling?

    Counselling is an active and collaborative process which focuses on improving immediate and specific issues. People may come to counselling for help with a range of problems including stress, relationship issues, anxiety and procrastination. Our counselling service uses a short term counselling model that aims to support you through your identified issue, while problem solving, developing coping strategies and promoting your mental health and wellbeing.

    Benefits of short-term counselling may include:

    • Improved ability to identify, manage and regulate feelings
    • Gaining insight into unhelpful patterns of thinking or acting
    • Developing helpful and healthy behaviours or thoughts
    • Learning alternative ways of viewing a challenging situation
    • Improved communication skills

    Long term therapy or psychological treatment is a more thorough and detailed process that focuses on creating a long-term, significant shift in how a person might think or act. Therapy is especially beneficial for those with a diagnosed mental health condition (e.g. depression, social anxiety disorder). If you are unsure what approach may be best suited to your needs, you are welcome to contact us and speak with a counsellor who can assist you in finding the option best suited to you.  

  • What can I expect from the counselling service?

    The Counselling Service provides free and confidential one-on-one counselling to all enrolled students in a friendly and professional environment. We also provide training, workshops and materials (which can be obtained from the Wellbeing Hub) that are aimed at helping you to develop specific practical skills. 

    Our counselling team consists of accredited psychologists and social workers. We are available to assist students with a range of personal concerns that may be impacting their capacity to study. We use a short term counselling model and a variety of therapeutic approaches aimed at helping students to complete their degree/meet their goals.  

  • How do I make an appointment to see a counsellor?

    All new students who wish to see a counsellor will need to complete our online registration form. This form is sent to our team of Triage and Assessment Counsellors (TACS) who will contact you by phone or email, usually within 1-2 business days.

    Depending on your situation, your issue may be resolved during your phone or email contact with a TAC. In other instances, the TAC may book you in to see a counsellor, refer you to a university service, or connect you with a private specialist.

    If you have previously had contact with Counselling Support, you are welcome to call us on +61 8 8313 5663 to discuss your current support needs. If provided by your counsellor, you may also wish to email them directly to enquire about their availability.

  • How do I make an appointment at Roseworthy campus?

    Roseworthy students who would like to see a counsellor will need to complete our online registration form. This form is sent to our team of Triage and Assessment Counsellors (TACS) and the Roseworthy Student Support Coordinator (SCC) who will contact you by phone or email, usually within 1-2 business days.

    Depending on your situation, your issue may be resolved during your phone or email contact with a TAC or SCC. In other instances, the TAC or SCC may book you in to see a counsellor, refer you to a university service, or connect you with a private specialist.

    If you are booked in for a counselling assessment, this appointment can be scheduled at our service on North Terrace or at Roseworthy campus. Please be aware that at this time, we are only able to offer limited short-term counselling appointments at Roseworthy. If you have recently had contact with Counselling Support, you are welcome to call us on 8313 5663 to discuss your current support needs.

    Your first appointment with the Roseworthy SSC will be an assessment session. This session aims to pinpoint the main reason you have come to counselling, attend to any pressing issues, and identify any additional support needs. The SSC will encourage you to share your concerns and ask you some questions to determine the best way to assist you.

    Some students find that the assessment session is enough to meet their current needs. Other students may be referred to a university service, directed to self-help or online resources, referred to a community service or private specialist, or scheduled for a follow up appointment to engage in short term counselling.

     

  • How do I make an appointment at Waite campus?

    Waite students who would like to see a counsellor will need to complete our online registration form. This form is sent to our team of Triage and Assessment Counsellors (TACS) who will contact you by phone or email, usually within 1-2 business days.

    Depending on your situation, your issue may be resolved during your phone or email contact with a TAC. In other instances, the TAC may book you in to see a counsellor, refer you to a university service, or connect you with a private specialist.

    If you have previously had contact with Counselling Support, you are welcome to call us on +61 8 8313 5663 to discuss your current support needs. If provided by your counsellor, you may also wish to email them directly to enquire about their availability.

  • What if my issue is urgent?

    Our Triage and Assessment Counsellors (TACs) are available Monday to Friday between the hours of 9:00 am to 5:00 pm to respond to complex student issues. Outside of these hours, students are encouraged to contact the following services for support:

    • The University Crisis Line on 1300 167 654 or text on 0488 884 197
    • Lifeline: 13 11 14
    • Suicide Callback: 1300 659 467
    • Mental Health Triage: 13 14 65

The first appointment

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  • What do I need to do before my first appointment?

    Whilst waiting to see a counsellor it is a good idea to clarify the issue that is concerning you. To do this you can explore the information on the Wellbeing Hub. You will find the information is split into 5 main groups and each provides a selection of downloadable booklets, resources and a list of other services.  

    We are always looking for Wellbeing Hub feedback  so please remember to let us know what you think of it. 

    Review some general tips on supporting yourself

  • What can I expect at my first appointment?

    Please ensure you arrive on time for your first appointment. You will be asked to complete some paperwork before seeing your counsellor. Appointments start at ten minutes past the hour (e.g. 10.10 am) and last for 50 min. Most students find arriving 10-15 min before their first appointment to be enough time.

    You may also find it helpful to think about the main points you wish to discuss with your counsellor and if necessary, some potential short term goals. It’s also OK if you’re unsure, your counsellor can help you to clarify what the problem might be and assist you with what steps to take.

    Your first appointment with a counsellor will be an assessment session. This session aims to pinpoint the main reason you have come to counselling, attend to any pressing issues, and identify any additional support needs. Your counsellor will encourage you to share your concerns and ask you some questions to determine the best way to assist you. 

    Some students find that the assessment session is enough to meet their current needs. Other students may be referred to a university service, directed to self-help or online resources, referred to a community service or private specialist, or scheduled for a follow up appointment to engage in short term counselling. 
     

  • What can I expect if I am booked in for short term counselling?

    Short term counselling focuses on immediate and specific issues you have identified are interfering with your wellbeing or capacity to study. Counselling sessions often involve a mix of talking through your concerns, problem solving and increasing coping skills. 

  • How often will I see a counsellor?

    Most students engaged in short-term counselling, will see their counsellor every 2-4 weeks. This is dependent on your needs and what you and your counsellor agree would be helpful. It is beneficial to schedule gaps in between counselling sessions so you have the opportunity to practice the strategies and skills you have learned. If you require specialist support or longer term treatment, your counsellor can discuss this with you and assist you in linking in with a suitable community service or private clinician.

  • What if I can’t attend my appointment?

    We appreciate that life can get busy and sometimes you may not be able to attend your appointment. You can call us on +61 8 8313 5663 to cancel or reschedule your session. This helps to free up the appointment time for another student. Please be mindful that when rescheduling at busy times of the year, our service demand is higher and there may be a delay in when you can next see a counsellor.

    If I’m sick or feeling unwell should I still attend my counselling appointment?

    In the event that you’re sick or feeling unwell, we would encourage you to remain home and rest. You may also choose to make an appointment to see your GP if you require medical care. By taking this course of action, you will likely speed up your recovery while also preventing the possible spread of contagious illnesses to other students and staff members.

    In terms of your counselling appointment, you are welcome to either cancel, reschedule or change your appointment to a phone consult. You can call our reception team on 8313 5663 to organise this.

  • Can a counsellor help me with supporting documentation for my studies?

    Students who have engaged with a counsellor either recently or in an ongoing capacity, may speak with their counsellor about potentially providing supporting documentation. 

    It is recommended that students who have not seen a counsellor before, seek the support of an external health professional who is aware of their situation (e.g. GP, psychologist). If you are a student attending counselling for the first time and requesting supporting documentation, please be aware that we may not be able to provide you with the requested paperwork. You are still welcome to book an appointment with a counsellor if you require support with your situation generally.  

  • Is what I tell my counsellor confidential?

    Yes, our counsellors will not discuss your personal information or attendance details with anyone outside of the service unless you have provided us with permission to do so. Exceptions to this are:

    • If there is a legal requirement for us to do so
    • We have a reasonable belief that there is a risk to your health or safety or that of another person
    • It is necessary for the University to obtain legal advice if your file is subpoenaed by a court of law

    You are welcome to refer to our confidentiality and privacy statement for further details.