Frequently Asked Questions

Campaign Monitor is the University-supported eDM platform. Campaign Monitor allows users to create and manage their email online, at www.campaignmonitor.com
Visit the campaigns page for more information. If you require training or assistance, please make a request.

Marketing and Communications owns a range of pull-up banners that are available to borrow for University events.
 
To arrange to book a banner, please contact us.

Alternatively, if you’d like a banner designed and produced, make a request.

Visit the merchandise section of our website to see the approved methods for purchasing merchandise.

Business cards and other office stationery can be ordered through Winc via ePro.
Visit our merchandise page for more information and instructions.

To ensure that University activities are not disrupted and to preserve the integrity of the University brand, University permission is required for commercial and private filming or photography.

Request permission to film or take photos on campus via our online form.

As of 2016, the University’s Media and Communications function and team has moved to the External Relations branch. They continue to manage all media liaison and look after Staff News and the University’s events database.

If you require assistance from media, please contact them.

Our Brand Standards website includes downloadable Microsoft Word and Powerpoint templates for commonly requested items.

You may engage an external supplier for design and creative work, however the person or company engaged must be approved by the Marketing and Communications Creative Team prior to any work being carried out.
In order to gain approval, suppliers must first meet with the Creative Team for an induction, after which branded InDesign templates and a copy of the Brand Standards guide will be supplied, and creative work may begin.

All work designed outside of the Marketing and Communications branch must be sent to Brand Approvals for final approval before print or distribution, including work designed by external creative suppliers.

The logo is a registered trademark and is legally protected. Management of the logo is undertaken by the University Marketing and Communications Branch on behalf of the University, and is supported by the University Brand Standards, the Brand Policy and the University of Adelaide Act 1971.

Staff are permitted to download the logo for corporate use, as per these guidelines.
Students (including PhD students) are not permitted use of the logo, unless approved by Brand Approvals or the head of their faculty marketing area.

https://www.adelaide.edu.au/photolibrary

If the Marketing and Communications Creative Team are designing your materials, they will purchase your chosen iStock images on your behalf and journal back to your area. Your materials will first be designed with draft (watermarked) versions of the images and will be purchased once final approval is given. Your final materials will contain the purchased version.

Please contact your faculty marketing area for assistance.
If you are unsure who to contact, email Brand Approvals with the name of your faculty and a contact will be advised.

Contact Brand Approvals for recommendations on preferred suppliers who will best suit your requirements.

Office stationary templates (posters, ppt, flyers etc.) can be downloaded for use from the brand standards office and stationary resources and downloads.

If you choose to design your own materials, your artwork must comply with the University Brand Standards. Any materials designed outside of central marketing must be submitted to the Brand Approvals team for final approval before print or distribution. This also applies to design undertaken by external suppliers/contractors.

If our creative team is managing your request, they will look after the print for you. Contact Sandy Aspinall or Peter Davies.

All new websites are created by the Web & Digital Team in partnership with the designated web author(s) for the new website.

When developing a new website, or re-developing an existing website, user needs rather than organisational structure should be central to the design.

Consider the following questions to help structure your content:

• Who is the information for?
• How will they be looking for it?
• What will they want to do on the website?

Once you have a basic idea of your layout, contact the Web & Digital Team to begin the process.

Drupal is a community managed, open source product that is widely used as the back-end for websites worldwide. Drupal's collaborative development means there is a huge number of modules developed by the Drupal community that allow complex websites to be quickly and easily created.

The University of Adelaide Drupal WCMS platform is a modern content management system that enables responsive mobile-first website development.

University websites are now being migrated from the existing TMS content management system onto the WCMS platform as the back end website hosting system. This transition will enable the University website to evolve to meet the needs and expectations of users in the changing landscape of the web.

1. Contact the Head of your area, or the current website maintainer within your Faculty
2. The relevant person (above) will notify the Web & Digital Team via email that you require access to maintain the site
   • Ensure the website name and your staff ID are included in this request
3. The Web & Digital team will contact you directly to organise a time for training

A simple online form system is available on University websites. Please contact the Web & Digital Team for information on creating forms.

We will need the following information:

• Desired form location (URL)
• Form name
• Delivery University email address (we recommend using a generic account that multiple people have access to)
• For each question:
  • Field name (label)
  • Field type (text box (single line), text box (multi line), dropdown list, radio buttons, checkbox or file upload)
  • If the field is required
  • Any nesting required (usually used with a yes/no type question and different questions are shown based on answer)
• If the form data is required, and all staff id numbers who require access to the data

Senior web authors using Dreamweaver can create simple online forms and have the results of the form sent to a specified email address.

• If you have had previous TMS training, please contact the Web & Digital Team and let them know which website you need editing access to.
• If you haven’t had previous TMS training, you will need to request a training session from the Web & Digital Team.
  • Please note:
    Access will only be given once the training has been completed

• If you have had previous blog training, please contact the Web & Digital Team and let them know which blog you need editing access to.
• If you haven’t had previous blog training, you will need to request a training session from the Web & Digital Team.
  • Please note:
    Access will only be given once the training has been completed

Yes, you can! Please read the University’s Social Media Guide and Visual Branding guidelines before you do, and think carefully about who you are talking to, what you want them to know, and the resource you’ll need at your end to keep it going.

It depends on the context, but normally, instantly deleting something simply because it's negative may create more problems than it solves. Social media is a conversation, and if you’re not prepared to listen to other people’s views then social media may not be the space for you. Having a page policy that you can point people to also helps. If you aren’t sure how to handle a negative post, seek MC guidance before taking any action.

It depends on the context, but most times a ‘verbal contract’ should suffice: before taking the pic, clearly identify where the photos could be used and give the subject the chance to opt out. If you intend them to go on more than just your social media (i.e. your website, blog, print publications) then consider a release form which covers all of those channels.