Our Responsibilities

Our key responsibilities are:

  • assisting students and staff with the interpretation and implementation of student-related policies
  • providing advice to students and staff on grievance and complaint procedures
  • providing support to students and staff on student conduct procedures (including academic integrity)
  • providing advice and executive support for the Student Misconduct Tribunal and Student Complaint and Appeals Committees
  • negotiating settlement agreements for complaints in with internal parties only as part of the Student Complaint Resolution Process
  • investigating misconduct - reports of misconduct by University staff or students
  • participating in Policy Working Groups on the development of University student-related policies
  • reviewing decisions in relation to Special Circumstances - Repayments, Remissions and Re-credits
  • monitoring, assessing and reporting on trends and systemic issues identified in Internal University Appeals, against academic and administrative decisions, to generate improvements and implement preventative mechanisms where possible.