Travel Insurance

All students travelling on a program that is either for credit or recognition towards their degree, or otherwise endorsed by their Head of School, are covered by the University of Adelaide's corporate travel insurance policy.

If your trip started before 4pm 31 December 2024 and you need to make a claim, please email insurance@adelaide.edu.au 

Below are some details you should be aware of but for the full scope of what is covered and how to make a claim, visit travel insurance website. 

Lucy Hann - New York, New York, USA

Travelling

All international travel must be registered with Study Overseas via SMART (Student Mobility Applicant Registration Tool) for travel insurance. To learn more about SMART, visit Applicant Support.

The maximum duration of cover for a trip is 365 days.

High-risk travel

Travel to a destination where a 'reconsider your need to travel' or 'do not travel' alert is in place on Smartraveller requires approval. Please refer to the student travel risk policy for details.

Students travelling to high-risk destinations will need to complete a high-risk travel approval form that will need to be uploaded into SMART.

Incidental private travel

Incidental private travel is included where:

  • It does not exceed a period of up to 50% of your authorised travel.
  • This may occur before or after University travel, or a combination of both.
  • Weekends, local public holidays, and semester breaks during your approved University travel are included in addition to the above.
  • High risk travel has been approved by the University.

Scope of travel insurance cover

The University's travel policy can cover a journey originating from Australia. See the policy documents for complete details.

Key coverage includes

  • Medical expenses incurred while travelling
  • Emergency assistance and repatriation
  • Cancellations and curtailments
  • Accidental loss or damage to baggage and personal items (excesses apply)
  • Rental vehicle excess (refer to FAQ).

Key exclusions

  • Cover for medical expenses, such as
    • Ongoing treatment for known medical conditions.
    • Where a person is travelling either against medical advice, with a terminal condition which was diagnosed before travel, or when unfit to do so.
  • Cover for cancellations and loss of deposits
    • Due to financial default or collapse of your travel provider (including airline, accommodation, car hire, etc.).
    • For costs associated with returning early if you have not already purchased a return ticket.
  • Cover for your personal belongings, travel documents, money or credit cards, if you have left them unsupervised or have not taken reasonable precautions to secure them.
  • Any criminal or international illegal act by you.
  • Intentional self-inflicted injury or suicide.
  • Change of mind or loss of enjoyment.
  • Restrictions may apply if you are travelling to a high-risk country or region.

24/7 overseas emergency assistance

Please call emergency services immediately if your condition is life-threatening.

If you require emergency assistance while travelling, contact Chubb Assistance:
•    +61 2 8907 5995 (24/7, reverse charges)
•    Quote the University’s travel insurance policy no. 03PP008645

For details about how to use your Chubb Assistance Card, please click here. 

While travelling we recommend you carry the policy number and emergency contact details, this is also available in the AlertTraveler travel app (see download instructions in SMART).

In most countries, you’ll need to contact the local operator to request a reverse charges call. If network charges apply, costs for calls made from your mobile can be included in your travel insurance claim.

How to make a travel insurance claim

Click here for more details and to download the claim form.

Waiver support

The jurisdiction (or a region within a country) or host institution may require you to obtain another liability or health insurance policy or the duration of your approved University travel period. In some instances, it may be possible to submit an insurance waiver with an embassy to receive a travel visa or host institution to receive an acceptance document. Students who are successful in requesting a waiver will not have to pay another premium for a separate insurance policy.

Review the Product Disclosure Statement/Policy Wording to ascertain whether this is the appropriate level of cover for your personal circumstances. Students may request a travel confirmation letter from the University of Adelaide to support a waiver application.

Further enquiries

Insurance Office
Phone: +61 8 8313 4539
Email: insurance@adelaide.edu.au
Website: https://www.adelaide.edu.au/legalandrisk/insurance/travel-insurance