Student services

Student wellbeing and safety

Support to help you succeed at university and in life.

Health and wellbeing

How to access wellbeing and counselling support

What we can assist with

  • Free, confidential counselling and wellbeing support
  • Referrals, care coordination and specialist services — including dedicated counsellors for First Nations students and those impacted by gender-based violence
  • Urgent or complex wellbeing and safety concerns

Ways to connect

  • Face-to-face – any campus, including regional locations
  • Online – by video, wherever you are
  • By phone – no screen needed

Support goes wider than counselling – it also includes peer programs, multi-faith and pastoral care, cost-of-living help and quiet spaces to work or take a break. Counselling itself is short-term and solutions focused. If you need more, we'll help you plan longer-term options.

Crisis and emergency support

Out-of-hours crisis support

Free and confidential 

Talk or text about anything if you're in a crisis. Available to all currently enrolled students.

Weekdays: 5:00pm–9:00am

Weekends and public holidays: 24 hours

Other crisis and emergency numbers (24/7)

Emergency or immediate danger: 000, or go to your nearest hospital emergency department

Campus security concerns or a distressing incident: University Security 1800 500 911

Sexual assault: Yarrow Place 1800 817 421

Mental health crisis: SA Mental Health Triage Service 13 14 65

Someone to talk to: Lifeline 13 11 14

Police (non-emergency): 131 444

If you're overseas, call your local emergency service — Australian numbers won't connect.

Common questions about wellbeing support

The support you need will change throughout your studies. Pick the situation that fits best right now.


Yes. Call Student Assist on 1300 877 903 or email counselling@adelaide.edu.au.  We'll connect you with the right person.

We may be able to support your application. What you'll need depends on your situation:

  • Medical reasons: supporting evidence from your treating GP
  • Death of a relative:  you may need to provide a death certificate or funeral notice
  • Another personal reason: email counselling@adelaide.edu.au.

If you have a disability, impairment, chronic health condition or significant caring responsibilities, an Access Plan can put adjustments in place to support your study.

Set up an Access Plan by visiting the Access and inclusion page. 

Kurraka Counselling is a free, confidential service for Aboriginal and Torres Strait Islander students. It's a safe, private space to talk about anything affecting your study or personal life.

Email kurraka@adelaide.edu.au to arrange support with Kurraka Counselling. If you'd prefer to speak with the general counselling service, email counselling@adelaide.edu.au instead. A team member will get back to you.

More information: First Nations student services.

For community, peer support and resources, visit the LGBTQIA+ support and community page. For anonymous peer support call QLife on 1800 184 527 (3:00pm to 9:00pm, every day).

Our counsellors offer inclusive, affirming support, and you can ask for a counsellor you feel comfortable with when you book.

You and your immediate family can access the Employee Assistance Program (EAP) through Human Psychology. It's free, confidential and by phone.

You can also book an Adelaide University counsellor.

Appointments are 50 minutes. You'll talk through what's going on and work with your counsellor on a plan forward.  

Before your appointment, we'll send:

  • an SMS to the Australian mobile number on your student record
  • an email to your student email address

Need to reschedule? 

Your sessions are confidential. We won't share your information outside Student Wellbeing and Safety without your permission, except where:

  • we reasonably believe you or someone else is at risk
  • we're legally required to (a court subpoena, or if you're under 18)
  • the University needs to seek legal advice.

Our counsellors are psychologists or social workers. Session records are stored securely.

Make a medical appointment

There are several options on and off campus.


University-owned GP practice with GPs, nurses and allied health professionals on-site.

Locations: City West, City East, Elizabeth, Magill and Whyalla. 

Independent GP practice on City East campus. Full range of health and medical services.

Need help out of hours, an off-campus clinic or a referral?

  • healthdirect1800 022 222 (free 24/7 health advice line)
  • healthdirect Service Finder — locate the nearest GP, pharmacy or hospital

Explore other services and resources 

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Health and wellbeing promotion

Free programs and resources for your wellbeing, including safer sex packs and period products.  

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LGBTQIA+ support

Services and resources to help you feel at home, whether you're exploring who you are, finding community or supporting someone you love.

Multi-faith support

Chaplains, prayer rooms and pastoral care across all campuses. Open to everyone, whatever your faith or beliefs.

Access and inclusion

Inclusive practices and support plans to help you succeed at university.

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Respect at AU

Find support if you or someone in the university community has experienced concerning behaviour.

Peer support

Student-led wellbeing, advocacy and community programs from the Adelaide University Student Association.

Cost of living support

Emergency assistance, food pantries and tools to help you manage your money.

Quiet spaces

Find a calm place to work, study or take a break. 

Wirlto Yarlu student in Hub Central
Still unsure?

Contact Student Assist

Adelaide University's front door for student services, connecting you with the right support and information.

Phone: 1300 877 903