Policies

Before entering students for examinations, please familiarise yourself with the current AMEB Manual of Syllabuses (or relevant Rockschool syllabus) for the exam requirements, as well as the policies outlined below.

  • Late enrolments policy (and fee)

    A late fee will be applied for late enrolments, which are accepted up to 7 days after the published closing date, unless otherwise specified.

    Enrolments are not accepted beyond the late enrolment closing date.

    Late enrolment fee: $25 fee per candidate 
    (this is automatically applied if the enrolment is made via SCORE)

  • Transfer policy (and fees)

    Medical transfers

    Medical transfers for candidates are free-of-charge provided they are substantiated by a medical certificate from the candidate's GP. The candidate will be transferred to an appropriate session that has not yet been scheduled. Transfers within a session are not permitted.

    If a candidate (and/or their accompanist) has cold symptoms, they should not present for examination unless they have received a negative result to a PCR test the same day or previous day or advice from SA Health or GP. Candidates unable to attend their exam due to cold symptoms are eligible for a medical transfer (substantiating evidence must be provided to AMEB).

    The below scenarios are also considered as grounds for a medical transfer, provided sufficient documenting evidence is supplied at the time of request:

    • If a candidate, their support person or their accompanist is required to self-isolate under instructions from SA Health (due to COVID-19) at the time of the exam or for at least 2 weeks immediately preceding the date of the exam.
    • If, after the late closing date of a session, unanticipated COVID-19-related circumstances result in the candidate being unable to attend lessons as planned for 3 or more consecutive weeks. ('Unanticipated' circumstances are those which are the result of COVID-19-related effects/events, or requirements changing after the closing date, which are not part of a planned management phase of the pandemic and have a direct impact on the candidate's preparation for their exam).

    Non-medical transfers effective 1 March 2022*: fees below
    Before enrolling, it is best to consider whether a candidate will be sufficiently prepared for their exam in time for the session, and whether possible interruptions to learning due to COVID-19 can be mitigated or factored into the preparation timeline.

    Any scheduling requests should be submitted at the time of enrolment (e.g. dates that should be avoided when scheduling, such as compulsory school events, days of religious or cultural significance, etc.). The office will also accept changes to scheduling requests (in writing) up to the late enrolment closing date of a session (which is 7 days after the closing date, unless otherwise specified).

    Sometimes there are unforeseen circumstances (see 'Medical transfers', if COVID-related) that can impact on a candidate’s ability to attend a scheduled practical exam. We recognise these can be unavoidable and endeavour to accommodate all transfer requests. However, there is substantial coordination and cost involved in the scheduling of exams, complicated by limitations with examiner availability, venue availability and other administrative processing deadlines. Therefore, payment of a transfer fee is required for any transfers beyond the published late enrolment closing date for the session, and the fee is proportionate to the notice given.


    How to request a transfer
    All requests must be made in writing (email ameb@adelaide.edu.au) and include:

    1. Candidate name
    2. Exam key
    3. Time and date of scheduled exam
    4. When the exam should be moved to (specify session and scheduling requests). The session should be one that has not yet closed for enrolments.
    5. Substantiating evidence (if the request is for a medical transfer).

    Once the written request has been sent (and received), please contact the office on 8313 8088 to arrange payment of any applicable fee before the transfer can be actioned. 

    The transfer will be made to a mutually agreed session. If there is opportunity to fit the candidate into an already-scheduled session, this will be offered by administrative staff. The below outlines the applicable transfer fee, which varies according to the notice given.

    Options for transfer
    Scenario Fee - effective for enrolments made from 1 March 2022
    7 days (or fewer) prior to the exam 75% of exam fee, capped at $200
    More than 7 days prior to the exam (but after the exam has been scheduled and timetables released) 50% of the exam fee, capped at $150
    BEFORE the exam has been scheduled (i.e. timetables have not yet been released) but AFTER the late enrolment closing date. $25 administrative fee
    BEFORE the late enrolment closing date No fee. Date requests (for the session entered) can be submitted up to the late enrolment closing date (or adjusted in SCORE up to this date), which may obviate the need to transfer.

     

    Transfers from one year to the next are not permitted except for medical reasons, where the GP's medical certificate confirms the candidate will be unfit to be examined during the current examining year.


    *Enrolments made prior to 1 March 2022 will fall under the older Transfer Policy:

    Transfer requests must be advised in writing up to a week prior to the exam.

    Transfer fees (with the exception of transfers to the Supplementary Session) are:

    • Preliminary to Grade 6 – $70
    • Grade 7 and above – $80

    Transfers are not permitted to another year or to a different instrument.

  • Exam changes policy (and fees)

    Occasionally, an account holder may incorrectly enrol a candidate (e.g. in a Repertoire exam instead of a Comprehensive exam, or in the incorrect grade or syllabus). When an enrolment is made, it is important to double-check the details with both candidate and teacher as soon as possible.

    If a change needs to be made, requests must be submitted in writing noting the:

    • Candidate name
    • Exam key
    • Exam name
    • Desired exam details

    Office staff will confirm the exam change details and the relevant exam change fee. Upon payment of the specified fee, the change will be processed.


    Effective for enrolments made from 1 March 2022* 

    The table below outlines the various exam changes and their applicable fee. Please note, enrolments cannot be transferred from one candidate to another.

    Scenario Fee
    Request to change the enrolment grade, syllabus or exam type is received prior to the late enrolment closing date. Any difference between the exam prices will be charged/refunded and the enrolment amended
    Request to change enrolment grade, syllabus or exam type (to an exam that runs for the same or a reduced amount of time) is received (and acknowledged by office staff) prior to the exam day (eg. changing from traditional to ‘for Leisure’ syllabus or comprehensive to repertoire exam type). $25 change fee (plus any difference between the exam prices if they are higher), as long as the subject is still examinable by the same examiner.
    Request to change the enrolment grade, syllabus or exam type to an exam that runs for an increased amount of time is received (and acknowledged by office staff) prior to the exam day but after the late enrolment closing date. (eg. Moving from ‘for Leisure’ to Traditional syllabus or from Repertoire to Comprehensive exam type.)

    If the amended exam is longer, it is likely that a transfer will be required (see transfer policy). However office staff will advise whether the current schedule can accommodate the change, and if so, the exam will be changed for a $25 change fee (plus any difference between the exam prices, if applicable).

    [Note regarding the below scenarios - an error in enrolment affecting the grade, syllabus or exam type, can cause considerable confusion and delay during the exam, and heightened anxiety for exam candidates.]
    If an error in enrolment is discovered at the exam venue, just prior to the exam. Please advise the examiner of the error at the commencement of the exam. If the new exam length cannot be accommodated (i.e. longer exam) then the examiner will advise a transfer is required (please refer to transfer policy). If examined, the report will be withheld until payment of the necessary fee is made ($40 change fee, plus any difference between exam prices). 

    If an error in enrolment is discovered in the exam, and the examiner is able to determine the intended enrolment and proceeds with the exam.

    The report will be withheld until payment of the necessary fee is made ($40 change fee, plus any difference between exam prices, if higher). 

    If an error in enrolment is discovered in the exam and the examiner does not proceed with the exam due to insufficient time.  75% of the enrolment fee (transfer fee) plus any difference between exam prices, if higher.

     


    *Enrolments made prior to 1 March 2022 fall under the old version of the Exam Changes Policy:

    Changing to a Repertoire or Rockschool Performance Certificate exam from a Comprehensive Grade exam will incur a transfer fee of $25. Likewise, changing from a Collaborative Piano to a Comprehensive or Repertoire Piano exam will incur the same fee. The office must be advised of any changes, in writing, at least one week prior to the exam.

  • Refunds policy

    Refunds are considered in line with the timeframes outlined below. All refund requests must be submitted via email, noting the candidate name and exam key.

    Scenario Refund
    Request for refund received on or before the late enrolment closing date (which is usually 7 days after the published closing date, unless otherwise specified). 100% refund, or free transfer to another session
    Request for refund received up to 2 weeks from the closing date. 50% refund
    No refunds are given from 2 weeks after the closing date of an exam session

    No refund

    If transferring, see Transfer policy

  • Cancelling an exam

    A candidate may withdraw at any time up to the day of the exam. Staff will advise whether the account holder is eligible for a full, partial or no refund (see Refunds policy). If ineligible, the exam fee will be forfeited upon cancellation.

  • COVID-19 and Examinations

    Support people at exams

    Candidates can be supported by more than one person when attending an exam venue*. Please be mindful of social distancing when attending an exam venue.

    *With the exception of P Plate exams and exams requiring an accompanist/collaborative musician, only the candidate is permitted into the exam room.

    Masks

    The University of Adelaide and AMEB SA & NT strongly encourages the use of masks at exam venues, wherever possible (for adults and secondary students - although not mandatory). We wish to make exams as safe as possible, and face masks do provide a level of protection from transmission of COVID-19, particularly when physical distancing is not possible.

    Please adhere to any mask-wearing requirements in place at private venues.

    Candidates who are unwell or isolating due to COVID-19

    Candidates (accompanists, teachers and support people) who are instructed to isolate due to COVID-19 must not attend exam venues. Likewise, if a candidate has cold symptoms*, they should not present for examination unless they have received a negative result to a PCR test the same day or previous day or advice from SA Health or GP. Please review our transfer policy for more information.

    *Please refer to the SA Health Website for a list of symptoms generally associated with COVID-19. 

  • Enrolling in the Supplementary Session (SA practical music, Levels 1 and 2)

    The final session of the examining year is a supplementary exam session. The session is intended to provide SA candidates (who have been unable to attend their exam for medical reasons) the opportunity to be examined before the close of the current examining year. Transfers and new enrolments can be made in to this session with the payment of an $80 supplementary exam fee. 

    Transfers for non-medical reasons into the Supplementary Session are only considered if AMEB deems there are no other options for the candidate to be examined in a prior session.

  • Private Venues under time (policy and fee)

    From 13 May 2022, Private Venues that wish to host exams under 2 hours in a particular examiner specialisation* can elect to pay a fee which is calculated:

    [No. of minutes under time x current 'per minute' rate = Under-time fee].

    The 2022 'per minute' rate is $4.40. 

    Staff will contact venues that are under time to offer the option of continuing with an under-time session with payment of the Under-time fee, or a transfer to another session. Scheduling will not commence until payment of any applicable fee has been processed. (Please note, on some occasions AMEB may be able to assist with placing public students at a venue to make up time, but this is not a likelihood and cannot be relied upon).

    *Examiner specialisations include:

    Accordion | Brass | Cello & Double Bass | Flute & Recorder | Harp | Organ | Percussion | Piano | Violin & Viola | Voice | Woodwind (Reeds).

  • Appeals

    Appeals relating to Licentiate practical exams and written Diploma exams be submitted to the Federal office; Appeals Policy – Federal Practical Exams.

    For information relating to the submission of an appeal relating to a Rockschool exam, please refer to the AMEB Rockschool website. However, appeals should be submitted (in the first instance) to the State Office - see Practical exam appeals section.

    Please refer below to information relating to other appeals.


    Theory exam appeals

    Paper-based exam papers will be re-marked on receipt of a written request to the State Manager, together with the re-marking fee. In the event of examiner error, the remarking fee will be refunded. Re-marking can result in higher, same or lower grades.

    Theory remarking fees:

    Grades 1 to 4 $67
    Grades 5 and above $78

    Online Theory result appeals can be initiated for $20 each via SCORE. Candidates who believe they have identified an error in the way a particular examination or question has been marked may lodge an appeal. Appeals should be lodged as soon as possible after the completion of the examination. 

    The fee is charged to lodge an appeal, however if the appeal is upheld the fee will be refunded. An appeal is deemed to be upheld if the overall result of the exam increases as a result of the appeal.

    All appeal outcomes will be notified to the Account Holder within 3 business days; Online Examination Policy.


    Practical exam appeals

    There may be occasions when teachers, parents and/or candidates wish to lodge a formal appeal about a practical exam result/report. 

    Who can appeal?
    The account holder can appeal. If an exam participant who is not the account holder wishes to appeal, they must arrange the submission of the appeal through the exam account holder.

    How can an appeal be made?
    The online Appeals form must be submitted within 14 days (two weeks) of receipt of the report (via SCORE).  

    When can an appeal be made?
    Appeals must be submitted via the Practical Exam Appeals online form and include all the information specified in the online form. 

    What happens once an appeal is submitted?
    Please refer to the below Appeals Process


    Appeals Process

    (Please note - the Appeals Process normally takes up to 4 weeks. However, if an appeal is received in November or December, the process may take up to 10 weeks)

    1. On receipt of an appeal, the State Manager will assess whether all/any of the grounds for appeal are accepted (please refer to the table below). 'Grounds not accepted' will not be considered by any participant in this process beyond this point.
    2. The State Manager will contact the examiner and include details of the appeal (de-identifying the appeal contents of information relating to the account holder, and teacher, if this person is different).
    3. If the matter is resolvable, based on information from the examiner, the State Manager will provide a formal, written response to the appellant (account holder).
    4. If the matter is not resolvable based on the information from the examiner, the contents of the appeal and the examiner's response will be reviewed by members of the Appeals Panel. The information passed on to the Appeals Panel is completely de-identified to ensure any potential for bias (i.e. no identifying information relating to the candidate, examiner, teacher, school or account holder is passed on).
    5. The State Manager will provide the account holder (appellant) a formal, and final, response relating to the outcome of the review, and liaise with the examiner, if necessary. Any changes required will be actioned at this point.
    6. The AMEB SA & NT Advisory Board, Executive Committee, or Elder Conservatorium Head of School may be consulted regarding issues of more serious nature, including legal matters.

     

    Accepted Grounds for Appeal

    Not accepted Grounds for Appeal

    A procedural error on the part of the examiner. Questioning the grade awarded to the candidate, without any relevant specific grounds.
    An apparent imbalance between the comments of the report and the result awarded, in relation to published grading descriptors and syllabus objectives. Questioning the academic judgement of the examiner.
    Central Venue facilities had a direct and substantially adverse effect on the candidate's performance (this is not grounds for appeal for Video exams or venues managed by the candidate's teacher or school). 

    Comparing the result with:

    - that of another candidate (e.g. sibling or another student with the same teacher)

    - the candidate's results from previous exams

    - the candidate's previous success in competitions, eisteddfods, performances. school grades, etc.

    For fairness and equity reasons, requests to re-watch a video exam recording as part of an appeal (or for any other reason) will not be accepted.

    Submit an Appeal

  • Feedback

    Complaints about any aspect of an AMEB exam up to and including the level of AMusA, must be communicated in writing marked attention to the State Manager, within two weeks (14 days) of receipt of the exam report (via SCORE).

    All other feedback can be directed similarly, but without time constraint, with the exception of:

    • Rockschool feedback - for information relating to the submission of a complaint regarding a Rockschool exam, please refer to the AMEB Rockschool website.
    • Licentiate exam and written diploma exam complaints  - these must be made in writing to the Federal Office.