Document Collection by Proxy
Christmas - Processing of requests
Please email Student Assist for all requests (i.e. ID cards, letters, transcripts, education verification, document collection by proxy, printing error re-credit request)
https://adelaideuni.edu.au/students/student-services/student-assist/
StudentAssist@study.adelaideuni.edu.au
Student Assist will be closed for the holiday period Tuesday 23 December 2025, 6pm, reopening Monday 5 January 2026, 8:30am
There are a number of documents that are made available for collection from Ask Adelaide, and there are often times when the owner of these is unable to collect the documents themselves.
In these cases, someone may authorise a third party (proxy) to collect the documents on their behalf. Proxy authorisation can be made at the time of placing your request (via the Online Shop for transcripts and letters, or via MyAdelaide for testamurs) but in the event that this has not occurred the below Third Party Proxy Authorisation Form can be submitted.
If you have been notified that one (or more) of the below documents have become available for collection from Ask Adelaide, but are unable to collect it yourself, this form has been provided to nominate a proxy to collect them on your behalf:
- Letter
- Testamur
- Transcript
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Document Collection for Current Students and Recent Graduates
If you completed your degree less than 1 year ago and your University login still works, please submit the below electronic Third Party Proxy Authorisation Form.
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Document Collection for Former Students
Testamur
If you completed your degree more than 1 year ago and your University login no longer works, please complete the hardcopy Third Party Proxy Authorisation form.
Your proxy must bring the original signed authorisation form and their photo identification to Ask Adelaide in order to collect your testamur.
Letters and Transcripts
Please email the Ask Adelaide team (enquiry@adelaide.edu.au) to notify them of the authorisation. If you have received an email notifying you a document is ready, you can also respond directly there.