2021 enrolment for Centrelink
We are unable to verify 2021 enrolment details for Centrelink purposes until enrolments open from 2 December 2020. Once you have completed your enrolment for 2021, you can request a free enrolment letter.
Ask Adelaide can issue official letters to confirm various aspects of your study at the University of Adelaide.
Letters are based on your official academic transcript and can only verify current or past information. It is not possible to verify any future details.
It is your responsibility to check your records, ensure you have no outstanding debts with the University and include all relevant information before submitting your request to avoid delay.
If you are a University of Adelaide College student, please contact the college directly for your letter request.
If you have any questions, contact us before ordering.
Please note that letters are reviewed annually and are subject to change.
Please select carefully as there are no refunds.
|Standard letter requests||Up to 5 working days|
|Standard letter with express processing||Same day if ordered before 1 pm Adelaide time|
|Non-standard letter requests and all letters including pre-1985 records (express processing not available)||Up to 2 weeks|
If your University account currently holds a negative service indicator, we will not be able to process your letter request until this is resolved.
Delivery and collection
All orders will include a digital copy of your letter which will be emailed to you. If you need a hard copy, you can request a printed version as well.
If you have ordered a printed copy for pickup, you will be emailed when it is ready. Photo identification is required when collecting your letter. If you would like someone else to collect your letter on your behalf, please provide their full name in the 'Notes/Comments' box at checkout, and they must bring their photo ID with them.
|Collect from Ask Adelaide, level 3 Hub Central||Free|
|Domestic post (Australia Post express)||$18|
|International post (Australia Post express international)||$60|
We send all hard copy letters using Australia Post Express Post. Please note that our standard processing times will apply. If you need your letter fast, upgrade to express processing (standard letters only).
You may request one free enrolment letter for the current study period and one free conferral letter at the end of your program. Other letters will incur a fee.
Verify your full-time or part-time enrolment. You are eligible for one free enrolment letter for the current study period.
Please note: We are unable to verify 2021 enrolment details for Centrelink purposes until enrolments open from 2 December 2020. Once you have completed your enrolment for 2021, you can request a free enrolment letter.
View sample enrolment letter.
If you require an additional copy or a letter confirming your enrolment in a previous study period, the standard letter fee will apply.
Verify you have met all requirements of your award and are a legal graduate of the University. Free for degrees conferred in the most recent conferral round.
View sample conferral letter.
If you have recently completed your studies, please check your transcript in Access Adelaide before ordering. If your transcript still shows your program is 'In Progress', do not request a conferral letter until it has been updated with the conferral row.
If you require an additional copy or confirmation of conferral for a previous degree (not conferred in the most recent conferral round), the standard letter fee will apply.
If you have studied more than one program, please let us know which program you need verified in the ‘Notes/Comments’ section at checkout.
Verify you've completed your program academically.
View sample completion letter.
If you have recently completed your studies, please check your transcript in Access Adelaide before ordering. If your transcript still shows your program is 'In Progress', do not place a request in the online shop until it has been updated with the completion row.
If you have studied more than one program, please specify which program you need verified in the ‘Notes/Comments’ section at checkout.
Holiday dates letter
Use this form to request a letter to verify the following:
- exchange/study abroad details
- graduation ceremony details (only request after your ceremony attendance has been confirmed in Access Adelaide)
- overseas placement details
- cross-institutional study details
- your withdrawal
- your approved leave of absence
- changes to your enrolment load within a study period
- anything else not listed above
We will review your letter request and let you know if we can provide it.