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Letter Request

Upon request, Ask Adelaide can issue a letter of confirmation to students.

Ask Adelaide is able to issue confirmation letters to students for a variety of reasons, including:

  • Letters to verify enrolment details and study load
  • Letters to verify program completion details
  • Letters to verify conferral date
  • Letters to verify holiday dates

Current students are entitled to receive one enrolment letter (to confirm the current study period only) or one conferral confirmation letter (to confirm the most recently conferred program) at no cost. Requests for additional letters or copies of the same letter placed within the same study period will incur a $25 fee.

Students who request a completion and/or conferral letter need to ensure there is a completion and/or conferral row on their official academic transcript before ordering.

Students requesting an enrolment letter need to ensure they have enrolled in courses for the requested study period. We are only able to produce a letter for the current or past academic year(s) and/or study period(s). We cannot verify future dates.

Please select carefully as there are no refunds. It is your responsibility to check your records, ensure you have no outstanding debts with the University and to provide all necessary information or your order processing may be significantly delayed

The following conditions apply to letter orders:

  • Ask Adelaide can only verify details contained on your Official Academic Transcript
  • You are responsible for checking the details on your transcript before placing your order.
  • There will be no refunds for letters ordered in error.
  • If you are not enrolled and you request an enrolment letter, you will receive a letter stating you are not enrolled.
  • If your program status is not recorded as ‘Completed’ on your Academic Transcript and you request a completion letter, you will receive a letter stating ‘Not Completed’.
  • If your program status is not recorded as ‘Conferred’ on your Academic Transcript and you request a conferral letter, you will receive a letter stating ‘Not Conferred’.
  • If you have outstanding debts with the University or are otherwise prevented from accessing University services, you will not be eligible to receive a letter until your debts or negative service indicators are resolved.
  • Letters will reflect your enrolment record as of the date the letter is processed

If you are unsure about which type of letter to order or would like to check your eligibility, please contact Ask Adelaide before placing your order

Enrolment letter

This letter will verify your full-time or part-time enrolment details. The letter will reflect you enrolment status as of the date the letter is processed.

You are responsible for checking your enrolment records prior to ordering a letter. Ask Adelaide can only verify information contained on your Official Academic Transcript. If you are not/were not enrolled in the study period requested and you request an enrolment letter, you will receive a letter stating ‘Not enrolled.’

If you require a letter confirming changes to your enrolment load, or you need to verify enrolment details additional to the information on the example enrolment confirmation letter, please submit a request for a non-standard letter.

Enrolment letters
Current students (first copy, current study period)

This letter will verify your full-time or part-time enrolment details for the current study period. The letter will reflect your enrolment status as of the date the letter is processed.

Current students can request one letter for the current study period at no cost. Additional copies are available for a fee.

Please enter the requested study period in the Delivery Instructions at checkout.

Note: If you change your enrolment in the current study period and have already requested a free letter, the second letter will incur a fee.

Enrolment letter - Current students first copy - Email or pickupShopping cart icon

Enrolment letter - Current students first copy - Post Shopping cart icon

Free

Current students (additional copies)

Current students (previous study periods)

If you have already requested a free enrolment letter for the current study period, you can purchase additional letters for $25.

Enrolment letters for previous study periods can be purchased for $25.

If you have checked your enrolment details on your Academic Transcript, you can request a letter. Please enter the requested academic year/s or study period/s in the Delivery Instructions at checkout:

Enrolment letter - Current students - Email or pickupShopping cart icon

Enrolment letter - Current students - PostShopping cart icon

$25
Former students

Former students can request an enrolment letter for $25.

If you have checked your records you can request an enrolment letter. 

Please provide your details via the link below. After your details have been verified we will email you further instructions for payment. Note: If you have recently been enrolled and still have access to your University account, please order your letter via the Current Students option above.

Enrolment letter request - Former studentsRight arrow icon

$25

Completion letter

This letter will verify your program completion. The letter will reflect your program completion status as of the date the letter is processed.

You are responsible for checking your academic records prior to ordering a letter. Ask Adelaide can only verify information contained on your Official Academic Transcript. If your program status is not recorded as ‘Completed’ on your Academic Transcript and you request a completion letter, you will receive a letter stating ‘Not Completed’.

MBBS students who require a 'Banding Letter' or 'Good Standing Letter' may order from the Faculty of Health and Medical Sciences.

Completion letters
Current students

If you have checked your completion details on your Academic Transcript, you can request a completion letter. Please enter the requested degree in the Delivery Instructions at checkout.

Completion letter - Current students - Email or pickup Shopping cart icon

Completion letter - Current students - PostShopping cart icon

$25
Former students

If you have checked your records and have completed your degree, you can request a conferral letter. 

Please provide your details via the link below. After your details have been verified we will email you further instructions for payment. Note: If you have recently completed your program and still have access to your University account, please order your letter via the Current Students option above.

Completion letter request - Former studentsRight arrow icon

$25

Conferral letter

This letter will verify your qualifications, completion and conferral details. The letter will reflect your program conferral status as of the date the letter is processed.

Your conferral date is the date you become a legal graduate of the University. You can view conferral dates and deadlines on our Graduations website.

You are responsible for checking your academic records prior to ordering a letter. Ask Adelaide can only verify information contained on your Official Academic Transcript. If your program status is not recorded as ‘Conferred’ on your Academic Transcript and you request a conferral letter, you will receive a letter stating ‘Not Conferred’. There will be no refunds for conferral letters ordered in error.

Conferral letters
Current students (first copy, most recent conferral round)

Recently conferred students can request one free letter for their program/s conferred in the most recent conferral round. Additional copies are available for a fee.

If you have checked your conferral details on your Academic Transcript, you can request a letter.

Note: If you request your free letter prior to conferral being confirmed, you will receive a letter stating 'not conferred'. Requests for another conferral letter after conferral is confirmed will incur a $25 fee.

Conferral letter - Current students first copy - Email or pickupShopping cart icon

Conferral letter - Current students first copy - PostShopping cart icon

Free

Current students (additional copies)

Current students (previous conferral rounds)

If you have already requested a free conferral letter for the current study period, you can purchase additional copies for $25.

Conferral letters for previous conferral rounds can be purchased for $25.

If you have checked your records and have been conferred in your degree, you can request a conferral letter. Please enter the requested degree in the Delivery Instructions at checkout:

Conferral letter - Current students - Email or pickupShopping cart icon

Conferral letter - Current students - PostShopping cart icon

$25
Former students

Former students can request a conferral letter for $25.

If you have checked your records and have been conferred in your degree, you can request a conferral letter.

Please provide your details via the link below. After your details have been verified we will email you further instructions for payment.

Note: If you have recently been conferred and still have access to your University account, please order your letter via the Current Students option above.

Conferral letter request - Former studentsRight arrow icon

$25

Holiday dates letter

This letter can verify your holiday dates to allow international students to work full-time. Holiday dates letter are available for purchase for $25.

Holiday dates letter - Email or pickupShopping cart icon   Holiday dates letter - PostShopping cart icon

Non-standard letters (includes exchange letters)

Need a different kind of letter? Requests for non-standard letters will be reviewed on a case-by-case basis and if we are able to accommodate your request, a non-standard letter fee of $35 will be payable before your order can be processed. To submit a request for a non-standard letter, please complete the request form. Please provide as much information as possible on the form.

The following types of requests are examples of non-standard letters:

  • Verify your exchange/study abroad details
  • Verify your overseas placement details
  • Verify your withdrawal
  • Verify changes to your enrolment load within a study period

If you are not sure which type of letter to order, please contact Ask Adelaide before placing your order

Non-standard letter request formRight arrow icof

Invitation letter

If your family members require an invitation letter, you write the invitation letter yourself - the University does not provide invitation letters. For general information about how you can write an invitation letter, please visit the International Student Support website.

Processing times

Orders for standard letters with standard processing may take 3 - 5 business days to be processed.

Orders for non-standard letters with standard processing may take 5-7 business days to be processed.

If you require your letter urgently please select the express processing upgrade at checkout.

Please note: You are requested to collect your letter within 14 days of processing.

Urgent orders

Express processing is available as a purchase option at checkout for an additional fee of $12. Express processing prioritises your order to be processed on the same business day if ordered before 3pm, or next business day if ordered after 3pm.

Please ensure you provide sufficient information with your order or your order processing may be delayed.

Express processing is not available for the following order types:

  • Non-standard letters
  • Letters verifying enrolment pre-1985 

Prices

Letters to confirm enrolment, completion, conferral and holiday dates will incur a $25 fee*.

Non-standard letters will incur a $35 fee.

Domestic and international postage is available for an additional fee. Postage charges will be displayed at checkout.

*Current students are entitled to receive one free enrolment letter for the current study period, and one free conferral letter for degrees conferred in the most recent conferral round

Delivery options

The following delivery options are available:

  • Email PDF (free)
  • Domestic post (postage fees apply)
  • International post (postage fees apply)
  • Collect in person from Ask Adelaide, Level 3 Hub Central (free)
  • Third party collection: Nominate someone to collect for you from Ask Adelaide in Hub Central (free)

You will be notified via email when your letter is ready for collection or has been posted. You will need to provide a copy of your photo ID for collection as we will need this to verify your identity.

If you would like to nominate a third party to collect your letter for you, please provide their details in the "Delivery Details" box and provide the full name of the person you wish to nominate. Your proxy will need to produce a copy of their photo ID in order to have your document(s) released to them.

Completion and conferral

Completion is an automatic system process that will be added to your academic transcript once it has been verified by your Faculty that your completed courses meet the academic program rules of your degree. Please refer to the important deadlines page on the graduations website.

Conferral means that you have completed all requirements for your award and are eligible to become a legal graduate of the University. Once you have been conferred into your award you are a legal graduate of the University and can use any titles associated with your award.

Further information is available here: What does conferral mean? And what is the difference between conferral and completion?

Current or former student

You are considered to be a current student for the purpose of ordering a letter if:

  • You are currently enrolled
  • You have recently been enrolled and still have access to your University account
  • You have recently completed your program and still have access to your University account

You are considered to be a former student for the purpose of ordering a letter if:

  • It has been some time since you were last enrolled and you no longer have access to your University account
  • You have officially discontinued your program

If you need to reset your password to access your University account, please visit our Password Manager. If you are not sure which option applies to you please contact Ask Adelaide.

Pre-1985 Students

If you commenced your studies prior to 1985, please contact Ask Adelaide prior to placing your letter order.

In order to receive a letter, you will also need to purchase a copy of your academic transcript to be obtained from archival records. For more information about ordering a transcript, please see our Transcripts page.

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