Letter Request

Ask Adelaide can issue official letters to confirm various aspects of your study at the University of Adelaide.

Letters are based on your official academic transcript and can only verify current or past information. It is not possible to verify any future details. 

It is your responsibility to check your records, ensure you have no outstanding debts with the University and include all relevant information before submitting your request to avoid delay. 

If you are a University of Adelaide College student, please contact the college directly for your letter request. Please do not submit a request through Ask Adelaide.

If you have any questions, contact us before ordering.

Please note that letters are reviewed annually and are subject to change.

 Please select carefully as there are no refunds.

Letter fees

Standard letter $25
Non-standard letter $35
Express processing $12

Processing times

Standard letter requests Up to 5 working days
Standard letter with express processing Same day if ordered before 1pm Adelaide time. Excludes weekends and public holidays.
Non-standard letter requests and all letters including pre-1985 records (express processing not available) Up to 2 weeks

If your University account currently holds a negative service indicator, we will not be able to process your letter request until this is resolved.

Delivery and collection

All orders will include a digital copy of your letter which will be emailed to you.

If you have ordered a printed copy for pickup, you will be emailed when it is ready. Photo identification is required when collecting your letter. If you would like someone else to collect your letter on your behalf, please provide their full name in the 'Notes/Comments' box at checkout, and they must bring their photo ID with them.

Collect from Ask Adelaide, level 3 Hub Central Free
Domestic post (Australia Post express) $18
International post (Australia Post express international) $60

We send all hard copy letters using Australia Post Express Post. Please note that our standard processing times will apply. If you need your letter fast, upgrade to express processing (standard letters only).

You may request one free enrolment letter for the current study period and one free conferral letter at the end of your program. Other letters will incur a fee.

If you have recently completed your studies and can still login to Access Adelaide, please order as a current student.

Request a letter to verify one of the following:

  • Completion of program
  • Conferral of program
  • Enrolment

Need something else? Request a non-standard letter.