Executive Director, Student Experience

Martin is wearing a blue suit jacket over a light pink shirt, he is facing the camera with his hands clasped in front of his body.

Martin McCarron
Executive Director, Student Experience

The Student Experience branch is responsible for providing services that deliver an excellent student experience. This includes administrative and support services to students as well as service to, and partnership with, academic staff in the development of a high-quality, engaging and relevant learning environment.

The Student Experience branch is underpinned by two key foundations:

  • rich engagement with our student cohorts, clubs and societies to cultivate impactful partnerships; and
  • proactive student-centric support across the student lifecycle embedded in the learning and teaching experience to deliver increased student retention and success.

Leadership: Martin McCarron, Executive Director, Student Experience
Contact: Van Tran-Williams, Executive Support Coordinator

The following units report to the Executive Director, Student Experience:

Student Administration

Student Administration is responsible for managing student records and consists of admissions, enrolments, coursework scholarships, examinations and graduations. The Student Administration website provides a central source of key information and resources for staff, including forms, policies and procedures to manage student administration.

Leadership: Lachlan Coleman, Acting Director Student Administration
Contact: Student Administration Enquiries


Student Life

The Student Life unit encompasses key student supports that aim to improve and enhance student experience utilising a continuum of support approach. The unit consists of International Student Support, Counselling Support, Disability Support, Elite Athlete Support, the Student Health and Wellbeing project and the Safer Campus Community initiative. The Accommodation Service and Ask Adelaide also report to the Director Student Life.

Leadership: Colleen Lewig, Director Student Life
Contact: Jill Allen, Student Life - Administrative Officer

Narelle Murdoch Associate Director, Student Wellbeing & Access
Debbie Chua Manager, International Student Support
Vicki McCoy Manager, Counselling
Nikki Kelly Disability Service Coordinator
Michael Physick Manager, Student Affairs

The Accommodation Service is responsible for a broad range of accommodation student support and management services to the University of Adelaide community.

Leadership: Geoff Denison, Associate Director Accommodation Services 
Contact: accommodation@adelaide.edu.au

Ask Adelaide is an information service and the main enquiry point in face-to-face, telephone, and web services for prospective and current students.
Contact: enquiry@adelaide.edu.au


Student Engagement and Success

Student Engagement and Success ensures a rich student experience through delivery of proactive initiatives that support student connections, progression and success during their time at the University of Adelaide. The unit works closely with student representatives and is responsible for orientation, program advice, academic progress and initiatives that support student retention and completion.

Leadership: Lachlan Coleman, Director Student Engagement & Success


Learning Enhancement & Innovation

Learning Enhancement & Innovation leads strategic development initiatives and coordinated services in the key areas of technology-enhanced learning and online learning. This includes provision of specialist expertise and support to academic staff in program and course design, assessment design, and in the use of learning analytics and new digital learning technologies. LEI supports the development of the University’s growing portfolio of fully online programs and is also home to AdelaideX, partnering with edX to offer a series of MOOCs (Massive Open Online Courses).

LeadershipTravis Cox, Director, Learning Enhancement & Innovation
Contact: Nicki Witcher, Administration Officer


Employability, Careers & Student Academic Skills

Employability, Careers & Student Academic skills deliver initiatives and services that enable students to succeed in their academic studies and beyond. This includes curriculum embedded employability and co- and extra-curricular employability, work-integrated-learning and internships, support for graduate employment, career development, career guidance and student academic skills initiatives.

The Internships team is responsible for promoting and supporting embedded Work Integrated Learning in the curriculum throughout the University, including a substantial Internships program and the University’s partnership with Linked-In Learning. 
Contact: Internships Enquiries

Manager: Ali Lamnek

Working with students, staff and industry, Career Services prepares, inspires and empowers students to achieve successful career transitions and connect with industry. This team is also responsible for the Adelaide Graduate Award, a scheme that supports and provides recognition for students’ employability development through co-curricular and extra-curricular activities; and the Global IQ Connect Program, providing students with the opportunity to build and develop their intercultural communication skills and build their cultural intelligence through engaging with other students from different countries and cultures
Contact: Career Services Enquiries  
Manager: Amanda Mudge

The Student Academic Skills team provides a range of academic support services for students, including the Maths Learning CentreWriting CentrePASS and access to services provided by Studiosity.
ContactCarolyn Haese, Student Academic Skills Support Officer
Manager: Chelsea Avard

The International Careers and Employability team provides a range of program and information service to assist international students to plan for their future careers and compete for graduate jobs. The team runs the China Career Ready Plus program.

Contact: global_career@adelaide.edu.au
Manager: Tony Zheng