In certain circumstances, if a student has a credit balance on their University account, they may request a refund of that credit balance. The tables below stipulate the circumstances when a refund will be paid.
Such refunds will be processed after other financial obligations to the University have been discharged, including (but not limited to) Library fines, Student Loans, and accommodation charges.
Refund payments are normally made directly into a bank account (EFT). While we may be required to process your refund to the original credit card, bank details are required for all refund requests to ensure payment can be finalised.
All refunds are made in Australian dollars and are payable to the student's nominated account, unless the student is supported by a recognised third party sponsor and that sponsor is entitled to the refund.
Refunds may be transferred to another university or tertiary institution if authorised in writing by the student or, where appropriate, the student’s sponsor.
The deadline for submitting an online Refund Request Form to facilitate payment of a refund in any week is 5pm of the preceding Friday. Refunds that require additional processes may take longer to finalise.
If you are not a current student, or do not have a current University log in password, please contact Student Finance via email: firstname.lastname@example.org to request the Non-Current Student Refund Request Form.
- Special Circumstances Refunds
Students who withdraw from a course(s) after the Census Date due to special circumstances, may apply for a Special Circumstances Refund. Please see the Special Circumstances Refund Repayments, Remissions and Re-credits page, if you believe you meet the criteria.
International students, who withdraw from their study after accepting their offer, but prior to the census date in their first term of study, and believe this is due to special circumstances, may apply for a Repayment of Administration Fee in Special Circumstances.
- Domestic Students
Refunds will be processed in certain circumstances. If a refund is payable, please complete and submit the applicable refund form above. The refund will occur within 2 weeks (under normal circumstances) of the refund form being received by the Student Finance Office.
The following table outlines common circumstances, other than Special Circumstances, and likely outcomes upon completion and submission of your refund form:
Circumstance Refund Payable OR HECS-HELP and FEE-HELP remission The University is unable to provide in full the academic program offered at any time on or after the advertised starting date Full refund of all tuition fees and Student Contributions paid Full loan liability remitted Student withdraws from a course(s) before the Census Date Full refund of all tuition fees and Student Contributions paid Full loan liability remitted Student withdraws from a course(s) after the Census Date and no special circumstances apply No refund payable No adjustment or remission made
- International Students
This table sets out the University’s policy on refunds of tuition fee deposits or tuition fees paid by international students, other than Special Circumstances.
If a refund is payable, please complete and submit the applicable refund form above. The refund will be processed under normal circumstances within 3 weeks of the refund form being received by Student Finance. (*Please note the exception to this timeframe in Circumstance 1 - refunds will be processed within 14 days).
Disbursement information for US Financial Aid recipients is available at Financial Assistance.
Additional delays may occur for receipt of payments to overseas bank accounts.
Circumstance Refund payable 1
University is unable to provide in full the academic program offered at any time on or after the agreed starting date
Full refund of all fees paid within 14 days*.
University withdraws offer because student unable to meet conditions associated with the enrolment (e.g. fails a preliminary program - such as the Pre-Enrolment English Program or a foundation studies or bridging program - the successful completion of which is a condition of offer to their principal program)
Full refund of all fees paid for the principal program. (Refunds for Pre-Enrolment English Programs must be determined by English Language Centre prior to submission of your refund form.
3 Student’s visa application is denied by The Department of Home Affairs (DHA) prior to the Census Date and the student presents certified evidence of the refusal to the Student Finance Office (SFO) Full refund of all fees paid (including Overseas Student Health Cover, Pre-Enrolment English Programs, General English for Academic Programs, and all tuition fees paid). 4 Student’s visa application is delayed by circumstances beyond the student’s control and is not ready in time for the student to begin the program for which they applied; and the student presents independent documentation or evidence of the delay (this circumstance does not cover a visa delay caused by the student’s own action or inaction). Full refund of all fees paid (including Overseas Student Health Cover, Pre-Enrolment English Programs, General English for Academic Programs, and all tuition fees paid). 5**
(a) University withdraws offer of enrolment based on incorrect and/or incomplete information provided by the applicant; OR
(b) Applicant decides not to enrol, after accepting Offer of Admission
Full refund of all fees paid less 10% of the annual indicative tuition fee for the academic program for which offer was made.
If total program less than 1 year: Full refund of all fees paid less 10% of total program tuition fee
(a) Coursework student withdraws from all courses after enrolment but before the Census Date for the courses; OR
(b) Student arrives after last enrolment date for the program for which an offer was made, and University refuses enrolment
Full refund less 20% of the annual indicative tuition fee for the academic program in which the student was enrolled or for which offer was made
If total program less than 1 year: Full refund less 20% of the total program tuition fee
7** Research postgraduate student withdraws from program after enrolment
Full refund of whichever is lesser:
- the total amount of tuition fees paid less 20% of the annual indicative tuition fee, or
- the total amount of tuition fees paid, less the amount due for the period of time enrolled
** International students, who withdraw from their study after accepting their offer, but prior to the census date in their first term of study and believe this is due to special circumstances, may apply for a Repayment of Administration Fee in Special Circumstances. Refunds are not payable at all in the circumstances set out in 8 - 10 below. 8 Student withdraws after the Census date for courses in which student enrolled, and no special circumstances apply No refund payable 9 Student visa cancelled by the Department of Immigration and Border Protection for any reason No refund payable 10 Student fails a course or program, including a preliminary program such as Pre-Enrolment English Program or foundation studies or bridging program, and no special circumstances apply No refund payable
Please note: the above refund policy does not apply to International Students studying within the English Language Centre (ELC). For more information on the ELC refund policy, please visit the ELC website.