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Refunds

In certain circumstances, if a student has a credit balance on their University account, they may request a refund of that credit balance.  The tables below stipulate the circumstances when a refund will be paid. Please see the University’s Refund Policy for further information.

Such refunds will be processed after other financial obligations to the University have been discharged, including (but not limited to) Library Fines, Student Loans, and Accommodation Charges.

Refund payments are normally made directly into a bank account (EFT), however we may be required to process your refund to the original credit card. Therefore, bank details are required for all refund requests to ensure payment can be finalised. All refunds are made in Australian dollars and are payable to the student's nominated account, unless the student is supported by a recognised third party sponsor and that sponsor is entitled to the refund [ESOS Act, s.47D(3)(b)].

Refunds may be transferred to another university or tertiary institution if authorised in writing by the student or, where appropriate, the student’s sponsor.

To apply for a refund of a credit balance, please use either the Australian Bank Account Refund Form or the Overseas Bank Account Refund Form and then complete and submit for processing.

The deadline for submitting an online Refund Request Form to facilitate payment of a refund in any week is 5pm of the preceding Friday. Refunds that require additional processes may take longer to finalise.

If you are not a current student, or do not have a current University log in password, please contact Student Finance via email: studentfinance@adelaide.edu.au to request the Non-Current Student Refund Request Form.

  • Special Circumstances Refunds

    Students who withdraw from a course(s) after the Census Date due to special circumstances, may apply for a Special Circumstances Refund. Please see the Special Circumstances Refund Repayments, Remissions and Re-credits page, if you believe you meet the criteria.

    International students, who withdraw from their study after accepting their offer, but prior to the census date in their first term of study, and believe this is due to special circumstances, may apply for a Repayment of Administration Fee in Special Circumstances.

    Please note: English Language Centre (Academic English) Special Circumstances refunds are to be applied for here https://www.adelaide.edu.au/elc/policy/refund.html
  • Domestic Students

    Refunds will be processed in certain circumstances. If a refund is payable, please complete and submit the applicable refund form above. The refund will occur within 2 weeks (under normal circumstances) of the refund form being received by the Student Finance Office.

    The following table outlines common circumstances, other than Special Circumstances and likely outcomes upon completion and submission of your refund form:

      Circumstance Refund Payable            OR HECS-HELP and FEE-HELP remission
    1 The University is unable to provide in full the academic program offered at any time on or after the advertised starting date Full refund of all tuition fees or Student Contributions paid for that course(s) Full loan liability remitted
    2 Student withdraws from a course(s) before the Census Date Full refund of all tuition fees or Student Contributions paid for that course(s) Full loan liability remitted
    3 Student withdraws from a course(s) after the Census Date and no special circumstances apply No refund payable No adjustment or remission made
  • International Students

    The following table sets out the University’s policy on refunds of tuition fee deposits or tuition fees paid by international students, other than under Special Circumstances.

    If a refund is payable, please complete and submit the applicable refund form above.

    The refund will be processed under normal circumstances within 3 weeks of the refund form being received by the Student Finance Office.
    *Please note the exception to this timeframe in Circumstance 4 - refunds will be processed within 14 days

    Disbursement information for US Financial Aid recipients is available at Financial Assistance.

    Additional delays may occur for receipt of payments to overseas bank accounts.

    Circumstance Refund payable
    All students
    4

    University is unable to provide in full the academic program offered at any time on or after the agreed starting date

    Full refund of all fees paid within 14 days*.

    Commencing students only
    5 University withdraws offer to award program because student fails a preliminary program - such as the Pre-Enrolment English Program or a foundation studies or bridging program - the successful completion of which is a condition of offer to their principal program

    Full refund of all fees paid for the principal program (any refund payable for Pre-Enrolment English Programs will be determined separately to any award program refund)

    6 (a) Student’s visa application is denied by the Department of Home Affairs (DHA) prior to the Census Date and the student presents certified evidence of the refusal to the Student Finance Office;

    or

    (b) Student’s visa application is delayed by circumstances beyond the student’s control and is not ready in time for the student to begin the program for which they applied; and the student presents independent documentation and/or evidence of the delay to the Student Finance Office (this circumstance does not cover a visa delay caused by the student’s own action or inaction)
    Full refund of all fees paid (including, but not limited to, Pre-Enrolment English Programs, General English for Academic Programs, and all tuition fees paid)
    7** (a) Student withdraws acceptance of Offer of Admission prior to admission by the University;

    or

    (b) Student decides not to enrol, after accepting Offer of Admission and admission to the University has been processed;

    or

    (c) Student withdraws from all courses after enrolment but before the Census Date for that course(s)
    Full refund of all fees paid less 20% of the annual indicative tuition fee for the academic program for which offer was made

    or

    If total program less than 1 year: Full refund of all fees paid less 20% of total program tuition fee
    8**

    (a) University withdraws offer of enrolment based on incorrect and/or incomplete information provided by the applicant;

    or

    (b) Student arrives after last enrolment date for the program for which an offer was made, and University refuses enrolment

    Full refund of all fees paid less 20% of the annual indicative tuition fee for the academic program for which offer was made.

    or

    If total program less than 1 year: Full refund of all fees paid less 20% of total program tuition fee

    9**

    Commencing coursework student withdraws from one or more (but not all) courses before the first Census Date, and subsequently withdraws from the program after the first Census Date

    A refund may be payable for courses withdrawn before Census Date - providing the amount retained by the University for remaining courses is greater than or equal to the equivalent of 20% of the student’s annual indicative tuition fee for the academic program for which the offer was made

    or

    If total program less than 1 year: the amount retained is greater than or equal to the equivalent of 20% of the total program tuition fee for the academic program for which the offer was made

    10** Commencing coursework student withdraws from the University, before the first Census Date, for any other reason not outlined above

    Full refund of all fees paid less 20% of the annual indicative tuition fee for the academic program for which the offer was made

    or

    If total program less than 1 year: Full refund of all fees paid less 20% of total program tuition fee

    11** Research postgraduate student withdraws from program after acceptance and before the conclusion of their first study period (first semester) Full refund of whichever is lesser: The total amount of tuition fees paid less 20% of the annual indicative tuition fee;

    or

    The total amount of tuition fees paid, less the amount due for the period of time enrolled
    ** International students, who withdraw from their study after accepting their offer, but prior to the census date in their first term of study and believe this is due to special circumstances, may apply for a Repayment of Administration Fee in Special Circumstances.
    Continuing students only
    12 Coursework students - After first study period has been completed, and all deposit conditions (as per the offer letter) have been fulfilled, coursework student withdraws from a course(s) before any subsequent Census Dates Full refund of tuition fees paid for that course(s)
    13 Research students - After first study period (first semester) has been completed, and all deposit conditions (as per the offer letter) have been fulfilled, research student formally withdraws from, or submits their thesis for, their program Full refund of any tuition fees paid from the date of submission or withdrawal date
    Additional circumstance specific to Academic English program students
    14 Student withdraws from their English Language Centre (ELC) Academic English Program after Census date The tuition fees will be retained by the University for any 5-week session, once the Census Date has passed. The student will receive a full refund of all tuition fees paid for any future 5-week session(s) remaining in their ELC Academic English program
    Refunds are not payable at all in the circumstances set out in 15 - 18 below
    15

    Student withdraws after the Census date for courses in which student enrolled, and no special circumstances apply

    No refund payable
    16 Student visa cancelled by the Department of Home Affairs (DHA) for any reason No refund payable
    17 Student fails a course or program, including a preliminary program such as Pre-Enrolment English Program or foundation studies or bridging program, and no special circumstances apply No refund payable
    18 Australian or international law [including but not limited to the Charter of the United Nations (Dealing with Assets) Regulations 2008, Autonomous Sanctions Regulations 2011, or the Anti-Money Laundering and Counter-Terrorism Financing Act 2006]  prevents the University from making the refund payment No refund payable

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