COMMERCE 7036 - Knowledge Mngmt & Measurement (M)

North Terrace Campus - Semester 1 - 2016

The course information on this page is being finalised for 2016. Please check again before classes commence.

The course explores the emerging art and science of managing knowledge and measuring intellectual capital in modern organisations. Topics: the parameters of knowledge management, the knowledge-based economy, paradigms and principles for knowledge management, implementation and electronic tools for knowledge management, knowledge measurement and valuation.

  • General Course Information
    Course Details
    Course Code COMMERCE 7036
    Course Knowledge Mngmt & Measurement (M)
    Coordinating Unit Adelaide Business School
    Term Semester 1
    Level Postgraduate Coursework
    Location/s North Terrace Campus
    Units 3
    Contact Up to 3 hours per week
    Available for Study Abroad and Exchange Y
    Assumed Knowledge At least 2 courses within specialisation
    Assessment Exam/assignments/tests/tutorial work as prescribed at first lecture
    Course Staff

    Course Coordinator: Mr David Pender

    Course Timetable

    The full timetable of all activities for this course can be accessed from Course Planner.

    Date Topic(s)
    March 17



    Course and learning outline
    What is knowledge?
    What is knowledge management?
    Learning organisations
    Single and double loop learning
    March 24

    The Knowledge Creation Process
    A knowledge based theory of the firm
    Identifying knowledge assets
    March 31 Learning before, during and after
    April 7 Collaboration
    Communities of Practice
    April 28 Internal Structures & technology
    May 5 Social Networks
    Value Network Analysis
    May 12 Measurement
    May 19 Measurement (Cont)
    People issues
    TBA In class exam

    The full timetable of all activities for this course can be accessed from the
    Course Planner at http://access.adelaide.edu.au/courses/search.asp?year=2010

  • Learning Outcomes
    Course Learning Outcomes
    KM&M addresses 4 areas which, between them, provide an understanding of the valuable role intangible assets play in business operations and business values.

    A variety of methods are employed in course delivery – lectures & workshops, case studies, simulations, guided research and self study.

    The course begins with an examination of the role that knowledge plays within contemporary organisations and the effect that intangibles have on business value.

    The concepts and components of knowledge management are investigated – with particular emphasis on knowledge creation, maintenance and dispersal of knowledge and how that either creates competitive advantage or is pivotal in the mission delivery of not-for-profits. This leads to an understanding of knowledge creation systems. We will also use a series of tools that are utilised by practitioners in this area.

    A key component of any management system comprises the ability to control measure and assess the assets (and their components) within an organisation. Several measurement models will be examined and we will apply these models to contemporary accounting standards.

    Learning objectives for the course
    1. Understand the role that knowledge and intellectual capital play in modern organisations
    2. Understand how knowledge is created shared and disseminated in organisations
    3. Understand how knowledge and intellectual capital can be managed and measured
    4. Apply the concepts developed


    University Graduate Attributes

    No information currently available.

  • Learning Resources
    Required Resources
    Text Books: Ashok Jashapara, 2011, Knowledge Management: an integrated approach, Second Edition, Prentice Hall

    Topic(s) Reading(s) Case(s)
    Course and learning outline

    What is knowledge?

    What is knowledge management?

    Single and double loop learning

    Learning oprganisations
    Jashapara Chapters 1 and 2

    Argyris C (1991), Teaching Smart People How to Learn, Harvard Business Review, May-June

    Garvin DA (1993), Building a Learning Organization, Harvard Business Review, July-August

    Jashapara Chapters 5 and 6



    * Plato and leadership

    * Carly Fiorina, CEO, Hewlett Packard






    The Knowledge Creation Process

    A Knowledge Based Theory of the Firm

    Identifying knowledge Assets
















    Nonaka I (1991),  The Knowledge Creating Company, Harvard Business Review, November-December

    Nonaka I & Konno N (1998), The Concept of "Ba": Building a Foundation for Knowledge Creation, California Management Review, Vol 40 No 3

    Arling PA & Chun MWS (2011), Facilitating new knowledge creation and obtaining knowledge management maturity, Journal of Knowledge Management Vol 15 No 5

    Sveiby KE (2001),  A knowledge-based theory of the firm to guide in strategy formulation, Journal of Intellectual Capital, Vol 2 No 4

    Allee V (2000), The value evolution: Addressing larger
    implications of an intellectual capital and intangibles
    perspective, Journal of Intellectual Capital Vol 1 No 1

    Hansen MT, Nohria N & Tierney T (1999) What’s Your Startegy for Managing Knowledge? Harvard Business Review, March-April

    Jashapara Chapter 4
     ** BSW























    Learning before, during and after NASA case

    Further readings will be advised
     ** NWL

    Collaboration

    Communities of Practice











    Sveib y K-E & Simons R (2002) Collaborative Climate and Effective Knowledge Work – an empirical study, Journal of Knowledge Management Vol 6 No 5

    Sveiby K-E (2007), Disabling the context for Knowledge Work: the role of managers’ behaviours, Management Decision Vol 45 No 10

    Lesser EL & Storck J (2001), Communities of practice and organizational performance, IBM Systems Journal Vol 40 No 4

     Iaquinto B, Ison R & Faggian R (2011), Creating communities of practice: scoping purposeful design, Journal of Knowledge Management Vol 15 No 1
    Internal Structures Jashapara Chapters 7 and 8
    Social Networks

    Value Network Analysis















    Cross R, Parker A & Borgatti SP (2002), A bird’s-eye view: Using social network analysis to improve knowledge creation and sharing, IBM Institute for Knowledge-based Organizations

    Parker A, Cross R & Walsh D (2001), Improving Collaboration with Social Network Analysis, Knowledge Management Review Vol 4 No 2

    Cross R, Liedtka J & Weiss L (2005), A Practical Guide to Social Networks, Harvard Business Review, March

    Allee V (2008), Value network analysis and value conversions of tangible and intangible assets, Journal of Intellectual Capital Vol 9 No 1

    Allee V (2009), Value-creating networks: organisational issues and challenges, The Learning Organisation Vol 16 No 6
    ** SNA class case

















    Measurement









    Danish Agency for Trade & Industry (2000), A Guideline for Intellectual Capital Statements

    Mouritzen J et al (2002), Developing and managing knowledge through intellectual capital statements, Journal of Intellectual Capital Vol 3 No 1

    Lev B, Extract

    Sveiby articles
    ** ETI









    People






    Nonaka I & Takeuchi H (2011) Wise Leadership, Harvard Business Review, May

    Hansen MT & von Oetinger B (2001), Introducing TShaped Managers, Harvard Business Review, March

    Quinn JB, Anderson P & Finkelstein S (1996), Leveraging Intellect, Academy of Management Executive Vol 10 No 3
    * Includes a Learning Mat Group exercise

    ** Includes a Learning Mat Group exercise (assessable)


  • Learning & Teaching Activities
    Learning & Teaching Modes
    The course uses a combination of lectures, group discussions, learning mat exercises, simulations and self study
    Workload

    The information below is provided as a guide to assist students in engaging appropriately with the course requirements.

    The University expects full-time students (i.e. those taking 12 units per semester) to devote a total of 48 hours per week to their studies. This means that you are expected to commit approximately 9 hours for a three-unit course or 13 hours for a four-unit course, of private study outside of your regular classes.

    Students in this course are expected to attend all lectures throughout the semester.
    Learning Activities Summary

    No information currently available.

  • Assessment

    The University's policy on Assessment for Coursework Programs is based on the following four principles:

    1. Assessment must encourage and reinforce learning.
    2. Assessment must enable robust and fair judgements about student performance.
    3. Assessment practices must be fair and equitable to students and give them the opportunity to demonstrate what they have learned.
    4. Assessment must maintain academic standards.

    Assessment Summary
    Item Details Due date
    Class test 1 (10%)









    1 hour class test









    March 31









    What is KM?

    Single and double loop learning

    The knowledge creation process

    Learning organisations

    Knowledge based theory of the firm

    Identifying knowledge assets
    Discussion board contributions (10%) Weekly
    Individual assignment (25%) Case analysis – Mindsystems May 5 Case is in the case pack. May be done in pairs.
    Group project (15%) 15 minute presentation April 28 Topics will be distributed in class
    Learning mats (15% for the four)




    Completion of 4 learning mats




    Advised in class




    BSW

    Northumbria Water

    SNA

    ETI
    Exam (25%) Open book 3 hour exam TBA




    Assessment Detail

    No information currently available.

    Submission
    Presentation of Assignments
    • Please must retain a copy of all assignments submitted.
    •  Please attach an ‘Assignment Cover Sheet’, which is signed and dated by you before submission.
    • All group assignments must be attached to a ‘Group Assignment Cover Sheet’, which must be signed and dated by all group members before submission. All team members are expected to contribute approximately equally to a group assignment.
    • Please ensure you include your names(s) in a header or footer in the document
    Lecturers can refuse to accept assignments, which do not have a signed acknowledgement of the University’s policy on plagiarism.

    Assignment Guidelines including Referencing Details
    A copy of the Postgraduate Programs: Communication Skills Guide will have been given to you at the beginning of your program. This guide will assist you structure your assignments. A copy of the guide can also be downloaded from http://www.business.adelaide.edu.au/current/mba/download/2009MBACommSkillsGuide.pdf

    This publication also provides guidelines on a range of other important communication skills including writing essays and management reports, making oral presentations etc. In preparing any written piece of assessment for your postgraduate studies it is important to draw on the relevant ‘literature’ to support critical analysis. Also essential is to reference the literature used. Correct referencing is important because it identifies the source of the ideas and arguments that you present, and sometimes the source of the actual words you use, and helps to avoid the problem of plagiarism. (Further information on plagiarism is provided later in this course outline.)

    The Harvard system is widely used in the Business School. Guidelines for the use of this style of referencing can be found in the Communication Skills Guide.

    Further assistance with referencing is available from the Faculty’s Learning Support Advisors. The contact details are provided on page 6 of the Communication Skills Guide.

    Late Assignment Submission
    Students are expected to submit their work by the due date to maintain a fair and equitable system. Extensions will generally only be given for medical or other serious reasons. All requests for extensions must be emailed to the lecturer in charge of the course before the due date. Each request will be assessed on its merits. A late assignment (without prior arrangement) will be penalised by a 5% mark reduction for each day that it is late.

    Return of Assignments
    Lecturers aim to mark and return assignments to students within two (2) weeks of the due date with written feedback. Students are responsible for collecting their marked assignments from either their tutorials or lectures. If assignments aren’t collected after two (2) weeks, the assignments will be available at the Student Hub for two (2) weeks. The remaining assignments will only be posted out to the students, if the correct mailing addresses are on the assignments.

    Exam pass requirement
    It is a course requirement that a mark of at least 45% is required in the examination in order to pass the course and 50% for individually completed work (class tests, assignments and exam).
    Course Grading

    Grades for your performance in this course will be awarded in accordance with the following scheme:

    M10 (Coursework Mark Scheme)
    Grade Mark Description
    FNS   Fail No Submission
    F 1-49 Fail
    P 50-64 Pass
    C 65-74 Credit
    D 75-84 Distinction
    HD 85-100 High Distinction
    CN   Continuing
    NFE   No Formal Examination
    RP   Result Pending

    Further details of the grades/results can be obtained from Examinations.

    Grade Descriptors are available which provide a general guide to the standard of work that is expected at each grade level. More information at Assessment for Coursework Programs.

    Final results for this course will be made available through Access Adelaide.

  • Student Feedback

    The University places a high priority on approaches to learning and teaching that enhance the student experience. Feedback is sought from students in a variety of ways including on-going engagement with staff, the use of online discussion boards and the use of Student Experience of Learning and Teaching (SELT) surveys as well as GOS surveys and Program reviews.

    SELTs are an important source of information to inform individual teaching practice, decisions about teaching duties, and course and program curriculum design. They enable the University to assess how effectively its learning environments and teaching practices facilitate student engagement and learning outcomes. Under the current SELT Policy (http://www.adelaide.edu.au/policies/101/) course SELTs are mandated and must be conducted at the conclusion of each term/semester/trimester for every course offering. Feedback on issues raised through course SELT surveys is made available to enrolled students through various resources (e.g. MyUni). In addition aggregated course SELT data is available.

  • Student Support
  • Policies & Guidelines
  • Fraud Awareness

    Students are reminded that in order to maintain the academic integrity of all programs and courses, the university has a zero-tolerance approach to students offering money or significant value goods or services to any staff member who is involved in their teaching or assessment. Students offering lecturers or tutors or professional staff anything more than a small token of appreciation is totally unacceptable, in any circumstances. Staff members are obliged to report all such incidents to their supervisor/manager, who will refer them for action under the university's student’s disciplinary procedures.

The University of Adelaide is committed to regular reviews of the courses and programs it offers to students. The University of Adelaide therefore reserves the right to discontinue or vary programs and courses without notice. Please read the important information contained in the disclaimer.